U.S. Bank Branch N Main St, Oshkosh

U.S. Bank Branch Reviews

• M

  Mishy Carpenter
  2

  I've been banking with USBank for over a decade. I lived in Ripon, WI and the location there gave me such good customer service I never thought about switching to another bank. I move to Oshkosh. Now, I dread dealing with this bank and I have switched my main financial institution to a credit union (I have a really awesome grandfathered checking account so i didn't close the account). When I've gone into the lobby to handle my transactions, not once have I been greeted with a smile or a friendly hello. I'll say "Thanks for your help!" and I get silently stared at like I'm at the DMV. Does management verbally abuse the life out of these people? How can so many workers be that miserable?

  Response from the owner

  Good morning, Mishy. Thanks for taking the time to leave a review. I apologize that the service you receive and experience at this location isn't good. If you would like to share additional details, you are welcome to do so by emailing [email protected]. Please include your contact information, reference number 0598 and details of your experience. We will give you a call within 2 business days. We hope to hear from you soon so we can look further into this issue. ^Heather

• G

  Greg Laabs
  1

  They are never open. Seriously closed on July 5th ? The fifth is not a federal holiday. They never have more than one drive through lane open and they are extreme slow if you at lucky enough to get talk to a teller. Plus they charge a 5 dollar maintenance fee for a savings a account every months what a joke

  Response from the owner

  Hello Greg, Thanks for reaching out. This year the 4th of July fell on a weekend. As such the holiday was observed on the 5th. I'm sorry for any frustration that this caused. Many of our accounts have methods of waiving the monthly maintenance fee, if specific requirements are met. For assistance with the account, please call our 24-Hour Customer Service at 800-872-2657. Representatives are available 7 days a week to help. Thanks ^Caitlin

• P

  Paul Messina
  2

  I went in there this past Monday and opened a checking account at this branch and was told that my money would be available sometime on Tuesday. I thought "great, I'll go ahead and open up the account". Tuesday comes along and I tried to make a purchase and my funds weren't available so I figured "No problem, they haven't cleared it yet, I'll just call them up and see what's going on. I called them up and they informed me that not only were my funds not available but that a five-day (business days) hold had been put on my account. Now mind you, this was a government issued check from Social Security, I had all the proper identification and I was assured that there would be no problem getting my money the next day. I thought wrong, so now I'm very upset - I told them to close my account and give me a check for the amount I had deposited so I can go to another bank and open up an account with them. She told me that they couldn't do that because there was a five day hold on the funds. I said "it's my money and I want my money back, now, not 5 business days from now!". She put me on hold and talked with someone and then came back and told me that my money would be available no later than 3pm that day. I thought, "okay, I'll tell my landlord I can pay rent today and I'll be able to get the medication I need". 2:45pm rolls around and I call the bank to see if my funds are available - I was informed that "No, they aren't available yet, there is a five day hold on the money. I then asked to speak with a supervisor and after a few minutes I was transferred to her voicemail - not her. I then called back and said I need to speak to her not her voicemail and not some 24 hour call center. I was then informed that she was aware of the situation and would call me as soon as she knew what was going on. Over an hour later I called back again and asked why she hadn't contacted me yet and was informed that she was still working on it. I then told them they had 15 minutes to call me back and if I hadn't heard anything I was coming in there for my money and to close my account. She finally called me back and informed me that because it was a government issued check, I should have had the funds available immediately and promised me that the money would be available some time yesterday, it might be 10pm but some time yesterday. Fast forward to today 7am. I went online to check my account balance and it said that $799.00 was available and I said "okay, it might have gone through". I went to go make a purchase at two separate places and to try and deposit some money in my PayPal account and guess what ? I still couldn't access my money. So now I have to call the bank again and talk to Emma, (a manager, I think) and inform her that I still don't have access to my money. Just to let everyone know, I need that money to pay rent but most importantly to buy medication that I'm now out of and will most likely go into withdrawal from not being on, actually it's not likely, it's certainly. Had I been given my money like I was told they would do three times ago, I wouldn't be in this mess and had I been able to close my account yesterday, I would have been able to open up an account at a bank which actually could follow through with their promises. Now, I'm going to have to see if I can at least get $200.00 dollars out so I can go buy a throw away credit card so I can at least order my medication. Their incompetency has resulted in putting me in a very dangerous situation. That's all the money I have to my name. Thanks for nothing, actually thanks for worse than nothing. UPDATE: As of 9:30am, my funds are now available. I'm going to give them two stars because at least they were able to resolve the issue.

  Response from the owner

  Hello Paul, I am so sorry to hear about your experience. I'm glad to hear that the money has since become available and that you are able to purchase your medication, but I'm sorry that this was the experience you had to go through. If you'd like to discuss your experience further, please send us an email with your phone number. Our email is [email protected]. Our standard time frame for a phone call is 24-48 business hours, but we will do our best to call as soon as we can within that time frame. Thank you. ^Caitlin

• J

  Janna F
  1

  Got an auto loan through this company as recommended by the dealership, instead of going through our normal bank. Never got a bill, so I called to check on it. They stated I now have a late fee on my account. Again, never received a bill. I have never been late to pay a bill in my life. Definitely not happy with the decision to go with this company.

  Response from the owner

  I apologize for you not receiving a statement. We would be more than happy to look into this for you. If you would like to discuss this further, please email us your phone number. One of us will call you within 24-48 business hours. Our email address is [email protected]. We look forward to speaking with you. Thank you for reaching out to us. ^Chrishawna

• j

  john farber
  1

  The atm has stolen 100$ of dollars from me and when you call to get it resolved they tell you it could take 2 weeks ! Thought robbery was illegal ? Not if your a bank ig

  Response from the owner

  We’re sorry the ATM malfunctioned on you, John. We understand the frustration, as you did not get the service you came for. Once a dispute is filed, provisional credit is issued in ten business days. If you’d like us to review your claim, we’d be happy to. Please send us an email with your phone number to [email protected], including reference number 3628. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa

• W

  Wendi Torrance
  1

  I went in there the other week and had some simple questions about my account and was told by the teller that the account specialist was busy, so I said "It's only a few questions, I'll wait". Five minutes later, still no response, so I went to the teller again and he said "she's still in the middle of a project, if you want I can have her call you back". Now this whole time I could see her (nose in her computer) not more than 15 feet from the teller. They were communicating by phone as if she couldn't be bothered to take a few moments to even acknowledge me. It's as if I was at the DMV, or Circuit Court contesting a traffic ticket. Let me give you some good advice - when a customer walks into your branch in a similar situation, stop your project and answer their questions. If you want a better Google rating than low twos, let your people know that people are more important than projects and that, that "project" doesn't have the ability to write a public review or relate their experiences to 10, 20 or even 100 other people.

  Response from the owner

  We are so sorry to hear you had a less than satisfactory experience at this location. We'd like to discuss the situation with you. If you would like to share details you are welcome to do so by emailing [email protected]. Please include your contact information and details of your experience. Please reference number 981. We will give you a call within 2 business days. We hope to hear from you soon so we can look further into this issue. ^Heather

• B

  Brittany Rewolinski
  5

  Today I went in to change my name on my account and Nil L was so amazing, she was able to take extra time for me to open two additional accounts. She was a really big help and Was extremely personable.

  Response from the owner

  Hello, Brittany! We are so happy to hear the team at your local branch was able to help you out during your recent visit. We will be sure to pass along your compliments to Nil so she knows how much you appreciate her. We hope you have a wonderful day! The U.S. Bank Social Media Team

• G

  Garden Gnome Kazoo
  5

  I had someone write a check to me from this bank. I needed to cash it immediately and my bank wasn't nearby. They allowed me to cash it here with no fee. I called ahead and their friendly staff made these accommodations for me.

• S

  Sherman Chang
  1

  Not referring anyone if they're planning to buy a house..so much information we needed as first time home buyers n they decide to gather all of our info at the last couple of weeks of closing..this is the secnd time they pushed us back a week even after saying that it was the final information they needed..now what are we going to say to family members comming to stay for labor day...sooo upset right now

  Response from the owner

  Hello Sherman, Your review is very concerning to us. We would appreciate if you would contact our customer care team by calling 1.800.USBANKS to speak with a customer care representative about your recent experience. Kind regards, The U.S. Bank Social Media Team

• M

  Michael Es
  1

  The worst customer service in the banking industry.

  Response from the owner

  We’re sad to hear you feel this way after your visit to our branch, Michael. We strive to provide exceptional service with each interaction, and we regret that this expectation was not met. If you would like to discuss your experience further. Please send us an email with your phone number to [email protected], including reference number 10186. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa