Verve, a Credit Union Witzel Ave, Oshkosh

Verve, a Credit Union Reviews

• R

  Richard Primrose
  1

  I moved here from Utah and heard a lot of good things about this bank from local friends. I decided to become a customer and was extremely dissatisfied. I’ve been in the location twice and was greeted by the same lady. Her name was Lexi and she was extremely rude and short. I was looking for solutions and she was providing excuses and even made mention of how much she dislikes management and the people she works with. Needless to say, I am moving my business to associated bank. Richard

  Response from the owner

  Hi Richard. Thank you for your review! We appreciate you sharing your feedback with us and helping us learn ways to improve. We understand your frustration. Creating a positive experience for our members and community is a top priority for us and we apologize for missing the mark.

• B

  Beth Hendrickson
  5

  Amazing people. Needed a loan for car repairs, had the money deposited in less than 24 hours. Thanks Rebecca 😊 and Verve!

  Response from the owner

  Thanks for the fantastic review, Beth. We're thrilled we were able to help!

• C

  Carla Bethke
  5

  Amanda Luck was amazing and helped us in every way. Thank you.

  Response from the owner

  Thank you, Carla! We appreciate your review!

• J

  Jory Ayer
  5

  Great staff that's always willing to help you out. Have been treated very well here and have been considering switching all of my accounts over to them. Plus, you've always got things to think about while standing in line... like Aaron Rodgers.

  Response from the owner

  lol. Seriously though, thank you for the great review. There's never a bad time to think about the Packers. #gopackgo

• B

  Bryce Rennert
  1

  3 separate times now I have deposited money into my account only to find out minutes,days,months later they put the money into a total strangers account. We're talking about thousands of dollars here. Absolutely ridiculous how a bank that is responsible for your money can make mistakes this major over and over and over.

  Response from the owner

  Hi Bryce. Thank you for reaching out. We understand your frustration and apologize for the experience we delivered. We will have a member of our team look into this and reach out to you shortly. Thank you!

• R

  Rippvan Winkle
  5

  This place is great. The employees, and locations of the different Verves around oshkosh are why I really like this place

  Response from the owner

  Thank you for your review. We appreciate you!

• D

  Draven Paulick
  5

  Extremely helpful service, answered all my questions and was very helpful with helping me set up multiple accounts flawlessly.

  Response from the owner

  Hi Draven. Thank you so much for the positive review! We appreciate you.

• M

  Megan Kuehn
  5

  Always excellent customer service and the website is easy to navigate. Setting up an account has never been easier!

  Response from the owner

  Hi Megan. Thank you for the excellent review!

• M

  Melissa Ochowicz
  1

  We decided to buy a new (used) car for under $15,000. Verve offered lower interest rates than our bank so we called them... They immediately went in to the loan info process. OK, So my husband and I have the same credit score of about 810, we have quite a bit of equity in our home, we have 3 vehicles that we owe nothing on, money in the bank, ((NOT 1)) late payment, about $50,000 in available credit and OH YEAH, (besides our house) we have ZERO debt, (recently worked very hard and over a 2 year period we paid off about $15,000-$20,000 debt). With all of that said; We are both self employed and our income is low. (We use 100% of our tax write offs). So after asking the lady on the phone if our low income would effect the outcome of loan approval, she she "It's fine". (I'm sure most of you reading this already realize what I'm about to say); Yes. After doing the entire car-loan shuffle, with tax returns and verification's we got denied for the loan, and yes. part of the reason I am writing this review is because my ego is hurt... We haven't been denied for a loan in 10 years. We KILL ourselves making sure we never have a late payment and paid off ALL of our debt, so yes. It hurts. A LOT. The worst part; They wouldn't call us back... We had to call several times over 2 days to get a response and finally we get someone on the phone and the guy tells me; You should try somewhere like a car lot "where they won't verify your income". SO, if you have excellent credit, perfect payment history, ZERO debt, and equity Verve might not be the place for you to get a car loan.

  Response from the owner

  Hello Melissa, would you like to speak with a team member about your experience?

• R

  Robert Sawitski
  5

  Have used Verve for my personal banking, loans, and business. They are always very helpful. Verve offers all the benefits of a "big bank", but with a personalized touch, and with none of the extra fees! Big shout out to Marcus, Becky, Cherie, Lisa, and Lori!

  Response from the owner

  Thank you for the 5-star review, Robert. We appreciate it!