U.S. Bank Branch Ne Vivion Rd, Kansas City

U.S. Bank Branch Reviews

• J

  John Tu
  1

  Came in last Wednesday to make a withdrawal of a large amount. The teller told me to make that large amount he has to make an order so I asked how much can I make a withdrawal today he just played me off and just told me you can’t make any withdrawal today. He started asking me question and I feel like I was judge and belittle. He wanted to make sure I’m whom I claimed to be for my account safety when I’m there in person with my debit card and ID in hand and I’m pretty sure he’s the one that opened the account for me too. Wow if it’s gonna be this hard to get my money I think I’m gonna be doing business with a bank that appreciate their customer. I’m coming back in to get my money this Wednesday let’s see how it goes...

• F

  Fayera Gurmesa
  1

  The customer service in this location is almost zero, if you need some thing emergency they don’t care about customer. This needs to be solve & the customer service in that location is also too slow.

  Response from the owner

  We are sorry to see that you experienced a long wait time during your visit. Your time is important to us, and we hope we did not cause a delay. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Ryan

• K

  Kiana Glenn
  5

  I love using this branch because of one employee in particular. Raquelle (I may be spelling her name wrong) is always super friendly, super helpful, and radiates the most positive energy. I look forward to my visits because I know I and my money are in good hands! Thank you Raquelle!

• C

  Christina Knott
  1

  I am incredibly disappointed in this branch. I attempted to make an atm withdrawal. The atm was malfunctioning so I pulled in through the drive through. My request was honored however the customer behind was told we are closed. Please use our drop box. She replied "your atm is down I just need to cash this check!" They told her to come back tommorrow. You have shut many branches, and limited hours due to covid. Please be t red transparent and tell customers you are try to increase your overhead by limiting staff.

  Response from the owner

  We’re sorry the ATM malfunctioned on you, Christina. We understand the frustration, as you did not get the service you came for. Thanks for sharing your feelings about the branch changes as well. We understand that changing the hours for our branches is a disruption for our customers. We are committed to making the transition as smooth as possible. As an essential service, we must strike the right balance between continuing to serve the banking needs of our customers, while supporting public health efforts and ensuring the safety of our employees. Keep in mind you are able to complete most banking transactions online, through the app and at any ATM. We appreciate your feedback. ^Larisa

• C

  Craig Sovereign
  1

  My wife's mother is a US Bank customer. She attempted to transfer money into our account via Zelle and it locked her account for "suspicious activity". She called the 800 number and was told nothing could be done and it would reset after 24 hours. After 24 hours she tried again and was still locked out. My wife took her to this branch and Jordan told them that she wouldn't help her and they had to make an appointment for the next day. There were no other customers in the building and their website says they are open for walk-ins. My wife's mother is elderly and has difficulty walking. They made an appointment for the following day and arrived at the scheduled time and waited more than 15 minutes for Jordan. She then informed them that the account lock outs were a known issue and they were "hoping" it would be fixed soon but it could be a few days. I called and requested a callback from Dilcia, the branch manager, but never got called back. Not only does this branch show a callous disregard for it's customers, the overall institution is incompetent to perform the most basic activities of online banking.

  Response from the owner

  Hi Craig, I’m so sorry your wife’s mother had such a poor experience at the branch. We strive to provide excellent customer service, so I apologize we have fallen short. We would like to connect with you to discuss this further and offer our help in anyway we can. Please send us an email with your phone number and reference #1338, and we will contact you within 2 business days. Warm regards, ^Kortnee

• e

  edward Lopes
  5

  Had an issue with a check deposit at atm..... Bank Manager was able to really help me out

  Response from the owner

  Hi Edward, thank you for taking a moment to reach out. We're sorry to see you had an unfavorable experience at one of our branches. This is certainly concerning to us and we welcome the chance to discuss it further, and offer our help in any way we can. Please send an email with your phone number and reference #1462 to [email protected]. Once we receive your contact information we will reach out to you directly to further assist. We look forward to speaking with you soon. All the best, ^Kortnee

• T

  Tonisha
  1

  I'm here now. The wait is ridiculously long after waiting 10 minutes for my turn i was told I needed to come inside for a money order. Not sympathetic of my time or anything. No sincere apology just ok bye. Go to another us bank he said he is the only one. They are understaffed

  Response from the owner

  Hi Tonisha, thank you for taking the time to reach out. We are concerned about your recent experiences and would like to discuss them further. Please send us an email with your phone number and reference #4671 to [email protected]. We will contact you within 48 business hours. Have a great weekend. Kind regards, ^Kortnee

• J

  Jessicia Myers
  1

  Came in to open another account. 1 teller working and 4 people in offices not helping anyone. Not to interested in my business it seems.

  Response from the owner

  Hello Jessica, thank you for taking the time to leave a review. We’d like the opportunity to review the situation on your behalf. Please send us an email at [email protected] with your phone number and reference number 0380. Once we receive your number, one of us will give you a call within 2 business days. We look forward to hearing from you. ^Chris

• h

  hardy bahroz
  1

  This branch need more staff every time i visit it took for ever to get done some time i wait hours just to talk to banker

• K

  Kimberly Hansen
  1

  Horrible bank! Froze our acct for “suspicious activity”. Account was closed for almost a week, they continued to hold onto every ACH deposit, told us they were returning them to the vendor, lies. Standing balance of $2400 still won’t issue a cashiers check. All checks and fees have posted and cleared and they still hold our money hostage. I would never recommend this bank to anyone. Especially not a small business. They are horrible.