U.S. Bank Branch W Coal Mine Ave, Littleton

U.S. Bank Branch Reviews

• T

  TF 303
  1

  Representative Collins keeps you standing at his desk until his personal phone call (filled with laughter) goes on and on so long that it makes other bank reps do his job. (terrible service. and rude.) **Thank you to the young Asian lady bank rep that stepped up. Thanks for the help! 5-stars to her!!

  Response from the owner

  Hi, thank you for taking a moment to reach out. We're sorry to see you had an unfavorable experience at one of our branches. This is certainly concerning to us and we welcome the chance to discuss it further, and offer our help in any way we can. Please send an email with your phone number and reference #0387 to [email protected]. Once we receive this information we will contact you within 24-48 business hours to further assist. We look forward to speaking with you soon. All the best, ^Kortnee

• S

  Scott Westerkamp
  1

  This bank is a joke. As I sat in line I calculated avg time per car at 7 minutes. Was told by another customer avg wait time to get to teller is 40 min. To make matters worse their hours make it so a person working 9-5 can't get in. I showed up at 355 (they close at 4) and was told in a a not so nice manner they wouldnt be able to help that day and to come back the following day. I have business deposits they won't take electronically because of amount limits (a whole other issue they claimed to be helping with but never resolved). When you do get to teller ladies seem pleasant enough but are slow. There is one lady who I would not describe as pleasant or driven by customer satisfaction.

  Response from the owner

  Hello Scott, I thank you for submitting a review. I assure you not only do we want to provide exceptional customer service, but we want to create that sort of atmosphere that's inviting. If you would like to speak with us surrounding your experience, then please send an email to [email protected] containing your phone number as well as reference number 7516. Either myself or one of my peers will be happy to contact you within 2 business days. Best regards. ^Chris

• E

  Elsy lazo-sosa
  5

  spoke to Matt over the phone and i couldnt be more pleased with the way he handled my situation. thank you for your kindness and patience. i am happy there is still kindness in the world. again i thank you very much for what you did. it changed my aspect on many things. May God Bless you.

• W

  William Meyer
  1

  Customer with over 30 years at this branch... walked in an they didn’t know me, couldn’t verify with ID that I was on an account, never apologized and basically showed me the door...WOW and gave the worst customer service ever! Don’t ask for Collins

  Response from the owner

  Hello William, we are terribly sorry to hear that you were treated as if you didn't matter. If you have not been told this, I want to tell you know that we appreciate you, as a customer and as a person. If you would like to discuss your sentiment regarding your recent interaction, then please send your phone and reference number, 1330 to [email protected]. Either myself or one of my peers will be happy to contact you directly. Hope to hear from you soon. ^Chris

• R

  Robert Sutton
  1

  In drive-thru for 30 minutes plus! If I wasn't locked in, I'd leave. Unbelievable!!

  Response from the owner

  Hello Robert, we're sorry to hear you experience long wait times during your recent visits. We understand time is precious and it is not our intention to take up more time than necessary to complete your banking tasks. If you'd like to discuss your experience in more detail, please send us an email to [email protected] detailing the experience, including your phone number and reference number 8807. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

• c

  cheating gravity
  5

  Competent, friendly staff. It is a pleasure banking here.