U.S. Bank Branch E Elkhorn Ave, Estes Park

U.S. Bank Branch Reviews

• M

  Mahima Hamal
  1

  I am honestly so disappointed. The atm does not work and the bank is closed at 2pm on a monday while their website says they are open. How am I supposed to make deposits? I can’t leave a message or talk to an associate. Do not recommend using US BANK here in Estes at all. Their atm is unavailable most of the time and their bank hours are not reliable at all

  Response from the owner

  Hello, Mahima. We apologize the ATM didn't work for you. Yesterday was Juneteenth, a federal holiday. U.S Bank observes all federal holidays and our branches are all closed on such days. We apologize for the inconvenience and appreciate your understanding. Keep in mind you can always call our 24 -hour Customer Service at 800-872-2657, use another ATM or online/mobile banking to complete your request. Best regards. ^Larisa

• B

  Butch McCown
  1

  So, we're sitting here to do a closing, scheduled at ten, it is 1030 and the person closing our loan has no idea what to do, paperwork is not printed out, and she is on help line to learn how to print out documents. This is worse than Safeway. And to start, it took someone 15 minutes to even come in the lobby to help us.... Among many others that were waiting..... So much for customer service.

  Response from the owner

  Hello Butch. We are sorry to see that this was your experience when visiting for your closing. We would like to speak with you about the visit and discuss the situation further. Please send us an email to [email protected] with your phone number and reference number 3785, and we will be happy to call you directly to assist. We look forward to hearing from you. Thank you. ^Ryan

• E

  Estesskys
  1

  It appears your changed hours for all services are for customers that don’t have day jobs!! Drive through open at 9:30 AM closes at 4 ??? Come on! No lobby service at all possible with appointment. You like service at my place of work though. Bank of Estes Park works with safety features, drive up, lobby, notary all services no appointments. Your lack of service supposedly due to virus is pathetic! Extremely unhelpful! Will be changing banking with you as soon as possible.

  Response from the owner

  Hello Estesskys, please know that the well-being of our customers, colleagues and communities continues to be our top priority. We must strike the right balance between continuing to serve the banking needs of our customers, while supporting public health efforts and ensuring the safety of our employees. To continue providing this essential service while providing a safer service operation for our customers and colleagues, we have temporarily adjusted the operations for our branches across the country. We are doing this by decreasing lobby usage, encouraging drive through use, and consolidating operations. We appreciate the time you have taken to share your feedback regarding your branch experience. Respectfully, ^Kim

• M

  Megan Coberly
  1

  Wanted to open an account here as im from out of state and staying for the summer. Guy at front desk told me rudely that I'll have to make an appointment, I have one day off a week and they didn't close for a half hour I didn't think it would be so much trouble but apparently it is to these people. Every other store (and bank) in town is open for people to come in freely. Why would I need an appointment, why would I want one now if they act like the rude guy at the front desk. Finding another bank, who is open and welcoming even without an appointment. I'll figure out how to get my money back home some other way.

  Response from the owner

  Hello Megan, I'm sorry to hear that you were turned away when you were reaching out to open an account. We are working to strike the right balance between continuing to serve the banking needs of the community while supporting public health efforts and ensuring the safety of our employees. We are doing this by decreasing lobby usage and encouraging drive through use. We are accepting appointments for in-person meetings, as another step of this. I'm very sorry for the frustration that this caused. We'd be happy to speak with you further regarding your experience, especially in regard to the behavior of the representative you spoke with. Please send us an email at [email protected] with your phone number and reference number 6537. Once we receive your number, we'll give you a call within 2 business days. We hope you'll allow us another chance to assist. ^Caitlin

• B

  Bobbi Davies
  1

  Not being open on Saturday is ridiculous. Going to the valley to bank.

• L

  Luther Harned
  4

  Nice people sometimes understaffed ,drive up is lacking

• J

  Joel Christiansen
  1

  Can't say much about the place. Always closed. Tried to swing by here multiple times in the past few months. Pointless. You need an apointment for the drive through. Where you talk through glass and microphone. Rediculous. I need information from them. Im probably gonna close my account as soon as i can. I need access to my money. Is that asking too much?

  Response from the owner

  Thank you for taking the time to leave us a review, Joel. The well-being of our customers, colleagues and communities continues to be our top priority. We’ve adjusted our operations to promote safety. The drive through does not require an appointment. However, the lobby does. You can find our hours here https://locations.usbank.com/index/colorado/estes-park/estes-park-branch.html . Customers can also bank digitally using our website and mobile app, or by calling 800.USBANKS. All the best. ^Michael

• C

  Clarissa Chronister
  1

  Was thinking of switching banks because I work in Estes so often and this bank is convienint to get to. Changed my mind after today’s experience, poor customer service. I’ve never had an unpleasant experience at a bank until today.

  Response from the owner

  Hello, Clarissa. Your review is very concerning to us. We would appreciate if you would contact our customer care team by calling 1.800.USBANKS to speak with a customer care representative about your recent experience. Kind regards, The U.S. Bank Social Media Team

• K

  Karl Schroeder
  2

  This has been my local branch for some time yet visiting makes me feel like a stranger. Teller staff is hit and miss at best. You can do better.

  Response from the owner

  Hello Karl, we're sorry to hear you don't have a good experiences at this location. We'd like to hear more. Please send us an email to [email protected] detailing the experiences you had. Please include your phone number and reference number 1043. We look forward to hearing from you. ^Heather

• E

  Emeline Bagley
  2

  Wouldn’t let me re-open my account from last year. Some other bank has my money now. Thanks

  Response from the owner

  Hello Emeline. Thank you for taking a moment to share your experience with us. Once an account is closed, there is not an option to re-open it. In some circumstances you can apply for a new account with us. If you have questions about the application process, please reach out to out relationship banking team at 800.444.1244. Bankers will be available Monday at 7 am CT. Thank you. ^Ryan