U.S. Bank Branch S High St, Columbus

U.S. Bank Branch Reviews

• A

  Austin Nelson
  1

  Worst service, asked them to send my insurance check to their loss dept since they would not let me cash it myself. Ended up sending to the the wrong place because manager didnt do his job. Delayed the funds by at least 3 weeks and tried to say that the delay was due to the loss dept being backed up.

  Response from the owner

  Hello Austin, I am sorry to hear of your recent branch experience. To learn the status of your check we recommend that you contact the Loss Draft Department at 866-411-8890 from 9:00 a.m. - 6:00 p.m., ET Monday-Friday. I hope you are able to get the matter quickly resolved. All the best, ^Kim

• C

  Counselor Cumberland
  1

  Very slow service. I have been to many branches and this is by far the worst one I have been too. If it wasn't so close to my work I would never go in. They should employ more competent people.

  Response from the owner

  Hello Counselor. We are sorry to see that you feel this way, and would like to learn more about the experience with this branch. Please send us an email to [email protected] with your phone number and reference number 3506, and we will be happy to call you within 2 business days to assist. We look forward to hearing from you. Thank you. ^Ryan

• A

  Ashley Laura
  1

  I cannot believe how unprofessional the staff is at this US Bank. I walked into the branch when they opened at 8AM concerned because fraud was on my account and I needed to open a new checking. I waited a half hour and no one would see me about my problem. When I inquired how much longer it would be - they stated it would be a little longer as they had to go and balance the ATM. I used to work for US Bank. The processes and procedures are to be done prior to the branch opening - you shouldn't be balancing your drawers while you have 5 customers waiting in line after the branch has opened. Needless to say I left at 8:35 AM without a resolution.

• j

  james gage
  5

  i have personally had to jump through some hoops the past couple weeks with purchasing a home. US Bank has been my personal bank for over a decade and in ALL my travels, never disappointed. This ALL being said in the midst of our " time is everything " state. David and his team always go above and beyond to meet my needs when time is on a crunch! Thank you for all your efforts!

• T

  Trevor Kraft
  1

  Would rate negatively if I could. Always slow. Always understaffed. High staff turnover which means long waits. System issues frequently. I’ve waited 40 minutes just for two business deposits. Avoid at all costs. I will never bank at Usbank solely based on this branch (my boss banks here).

  Response from the owner

  Hello, Trevor. Your review is very concerning to us. We would appreciate if you would contact our customer care team by calling 1.800.USBANKS to speak with a customer care representative about your recent experience. Kind regards, The U.S. Bank Social Media Team

• A

  Anthony Penwell
  1

  The slowest bank just cashing a check in line makes me never want to bank with these slow lazy people

  Response from the owner

  Hello Anthony, Thanks for leaving us your review. I know how frustrating long wait times can be and I'm sorry for any inconvenience. I hope you were able to get the assistance you were needing during your visit. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Caitlin

• T

  Tarry Summers
  1

  BEWARE!!!Pulled my credit without authorizing multiple times under a different name and I've never even applied for anything!!! Completely unsatisfied and furious USBANK does not follow the laws!!! FRAUDS!!! Lets see how long it takes them to make this right

• H

  Hayder Khalil
  1

  This location is absolutely the worst one I’ve ever been to US Bank should be ashamed of themselves for having a branch like this the employees are absolutely horrible and don’t even have a smile on their face when they say good morning to you the ATM is out of cash all the time and there’s always a line when I try to visit the branch I am literally considering leaving US Bank just for this terrible customer service that they have in their branches

  Response from the owner

  Hello Hayder, we're concerned to hear about your recent experience at the branch. We would like the chance to talk with you further about your experience and offer our help in any way we can. Please email your phone number and reference #4399 to us at [email protected] and we'll call you in 24-48 business hours. Thank you. ^Kim

• V

  Vic victorious
  5

  Best bank ever They’re always quick and nice ☺️

• M

  Michael Curley
  1

  Worst US Bank branch there is!!! Stay away!!!!

  Response from the owner

  Hi Michael, thank you for taking a moment to reach out. We're sorry to see you have had an unfavorable experience at one of our branches. This is certainly concerning to us and we welcome the chance to discuss it further, and offer our help in any way we can. Please send an email with your phone number and reference #4505 to [email protected]. Once we receive this information we will contact you within 24-48 business hours to further assist. We look forward to speaking with you soon. All the best, ^Kortnee