Fifth Third Bank & ATM S High St, Columbus

Fifth Third Bank & ATM Reviews

• C

  Courtney Bennett
  2

  Went in to set up a joint bank account with my partner, the banker at the front was pretty nice to us and ask as to wait while a banker became available, the manager herself ask us to give her a moment which we had no problem doing. But then a conversation with another employee began which at first sounded work related but turned into a full blown conversation about what they we’re going to their hair next lol. We sat there both dumb founded because opening an account takes some time and we had already been waiting, she just openly dismissed us and wasted our time! So glad we went to my bank that helped us right away. #teamusbank

  Response from the owner

  Hi Courtney- I apologize that your experience did not meet the level of service we strive for at Fifth Third. I will share this feedback with the branch. Thanks again for taking the time to let us know.

• L

  Logas logas
  1

  Extremely rude. Would not take a cash deposit without an ID even with all the information provided. I have made deposits at this branch for 5 years without someone harassing me as much as the unkempt dirty looking manager on duty that looks like she hasn't washed her hair in 12 years. Clearly has a fragile ego it's amazing they put her in a position of management I would have guessed she was a random schizophrenic that wandered behind the counter. It was literally just about her trying to make me show an ID for a routine cash deposit that has never been an issue but she really wants to exercise authority she doesn't even have. She does not belong in management. I went to another branch where the manager there informed me that it was in fact not their policy and they should have been able to take my deposit with no issue. Because this one took my deposit with no issue and didn't even ask for me an ID. The other branch also informed me that locations can send out complaint forms attached to their branch ID but they refused and hung up on me after multiple request. Would not provide manager name either. Which the thing is they're just hoping I drop it but I'm not lol, I was on hold with the 1800 for 9 minutes just to leave a callback number because they want have supervisors in until Tuesday. I have both interactions with both bank branches recorded. I will be filing a formal complaint on Tuesday and closing my accounts, both personal and our family's buisness that day as well. I really hope that lady gets mental help honestly. So sad and pathetic to harass people trying to flex your middle management position on others in life. So cringe

  Response from the owner

  We are so sorry that you felt you had a one star experience! We would like to learn more about what happened. Would you mind giving us a call at 877-833-9973? Your business is important to us!

• S

  Swavay Bang
  1

  They make up their own rules when you need to deposit checks or banking period..the customer service is horrible..wish I didn't have to use this bank.

  Response from the owner

  We're sorry that you had a negative experience. Can we help? Feel free to call our social media team at 877-833-9973. Your business is important to us.

• H

  Hunter Reynolds
  1

  This is the closest 5th 3rd bank to my work. Every time I come here, it seems that there is only one person who works here. The line takes at minimum 20 - 30 minutes to get through the line. I feel as if it would move a lot faster if the employees were inside working instead of hanging out outside.

  Response from the owner

  Hi Hunter, we appreciate and value your feedback as we're always looking for ways to improve the customer experience. We'll be sure to share this with our team.

• M

  Melissa Schmidt
  5

  Great service. I came a few days after they opened their lobby again, they were practicing great social distancing, all employees were wearing masks and were extremely friendly and efficient. Anita helped me fix some things on my account and she was great!

  Response from the owner

  This is great feedback. We will be sure to share this with our team. 👍

• M

  Michael Boyd II
  1

  It is sad when we live in a day where we have blatent racism open in your face. You would have thought I came into the bank with a mask and gloves to rob the place. I have never in my life been treaded how I was treated in this bank. Anita M Gillilan might as well had a KKK hood on the way she treated me and another customer. Ironically I went to Chase with my business account sinc ethat day. They froze my business account and wont even communicate anything with me. Imagine a bank that has no problems stealing black peoples money, but has a problem with black people having money. #GOTOCHASE

  Response from the owner

  Michael, I would like to better understand your experience and see if I can help. Please call 877-833-9973 to speak with us directly.

• R

  Ryan Strother
  2

  I have been on hold for 45 minutes trying to get a fax number for bank verification. All I need is a fax number to send the verification to.

  Response from the owner

  Hi Ryan, thanks for the feedback. We will be sure to forward this information on to the appropriate department. If you need anything else, please call our social media customer service team directly at 877-833-9973.

• b

  betsy Nolan
  1

  Not the best customer service, the guy who helped me "Joel" could improve his mannerisms.

  Response from the owner

  Hi Samantha, we appreciate you taking the time to give us this feedback. Your post concerns us and we'd like to find out a little bit more about your experience. Can you give us a call at 877-833-9973?

• O

  OG kacique
  1

  a horrible bank The workers do not have any patience do not know what it means to work in customer service😫😫😫

  Response from the owner

  Hey there, We are sorry you feel that your situation was mishandled. If you would like to discuss the situation further with us, please call our team at 877-833-9973. Thanks!

• J

  Jessica Reese
  3

  Easy access but also easy to pass up

  Response from the owner

  We're sorry you feel that way. Is there anything we can do to help? If so, please call us at 877-833-9973. Thanks.