U.S. Bank Branch Pointer Trl, Van Buren

U.S. Bank Branch Reviews

• D

  Dmitriy Melik-Karamov
  5

  I wouldn't have closed on my first house and gotten the key today if it wasn't for a client relations consultant there named Jordan H; I was driving 250 miles from North Dallas because US Bank has no branches in Texas and wire transfers have a small online limit so I had no option but to drive. Out of desperation (because I was not going to make it there in time) I called and asked if the branch could wait for me to get there (I was 5 to 10 mins past closing). Jordan Hogue did not have to do this but she called me back and said yes she will wait for me to get to the branch past closing. Honestly, US Bank needs to acknowledge and reward Jordan's commitment for customer success and the above and beyond service she provided because I was ready to pull my money from the accounts there and close them but because of what she did for me I decided against closing accounts. Thank you Jordan you are so awesome!! -Dmitriy

  Response from the owner

  Thank you for taking the time to share your experience, Dmitriy. We are happy to hear the visit met your expectations for great service. We hope you have a great day. ^Kortnee

• T

  Tilas Hutchison
  1

  U.s. Bank used to be friendly and personal now they're just an online Network that you can't even talk to a person I had to make an appointment for 3 weeks from now to go in and talk to somebody about my account. It took a week for somebody to call me back about an issue that they didn't even resolve. And I can only complain to Google Maps because nobody will talk to you from u.s. Bank

  Response from the owner

  Good morning, Tilas. Thanks for taking the time to leave a review. I am sorry to hear you haven't had good experiences with us. If you'd like to discuss your experience in more detail, please send us an email to [email protected] detailing the experience, including your phone number and reference number 0413. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

• i

  israel flores
  1

  US BANK IS A HORRIBLE INSTITUTION, first off this branch never ever answers their phones. EVER, even their corporate office has tried to reach them for an issue with my account and no response ever, two voicemails atleast a dozen calls and they never ever answer. Aside from US bank being a horrible bank their employees and branches are even worse. I will literally tell everybody that I can and go out of my way, on the BBB, YELP! Yahoo!, and yes I know a billion dollar bank may not care about a few closed accounts but I will tell you what I will save anybody I can the hassle of ever dealing with this bank,

  Response from the owner

  Good morning, Israel. Thanks for taking the time to share. We are so sorry to hear you had a less than satisfactory experience with us. If you would like to share additional details, you are welcome to do so by emailing [email protected]. Please include your contact information, reference number 9769 and details of your experience. We will give you a call within 2 business days. We hope to hear from you soon so we can look further into this issue. ^Heather

• B

  Becky Phillips
  3

  This bank charges me $7 to cash my employer's check because I don't have an account with them. It is greedy and just bad business.

• C

  Cassity Nichols
  5

  The staff here is fantastic. They know my grandma by name and instantly recognize her voice when she calls. They're so helpful with everything she needs to do. They're always pleasant and courteous. I can't express how much I appreciate them.

  Response from the owner

  Hello Cassity! Thank you so much for taking the time to leave this complimentary review for your local branch. We appreciate you and hope you have a great day! The U.S. Bank Social Media Team

• M

  Marlana White
  1

  Horrible slow service. Why do i have to spend 20 minutes in the drive thru EVERY time even tho i have ALL of my information prepared??? I wouldn't recommend this bank to ANYone. Try ARVEST there is some decent customer service.

  Response from the owner

  Hello Marlana. We thank you for taking a moment to share your experience with us. Please know that the well-being of our customers, colleagues and communities continues to be our top priority. We must strike the right balance between continuing to serve the banking needs of our customers, while supporting public health efforts and ensuring the safety of our employees. To continue providing this essential service while providing a safer service operation for our customers and colleagues, we have temporarily adjusted the operations for our branches across the country. We are doing this by decreasing lobby usage, encouraging drive through use, and consolidating operations. We appreciate your patinece and understanding as we try to help each customer as safely as possible. ^Ryan

• P

  Piper Mazander
  4

  The staff here is very friendly and energetic! Everytime I enter the building they are super professional and quick to get things done. They never seem to have too many people though. If they had more, I’d give it a 5 star rating.

• D

  Debra Webb
  5

  This is the branch I normally use. I recently made a mistake in my checkbook and they took their time to help me figure out what I did wrong and get it straightened out. Friendly bunch of people

• P

  Pamela Metz
  4

  Drive thru lanes are usually backed up, need more help

• H

  Hayden Walker
  2

  Can’t get anyone to pick up the phone

  Response from the owner

  We’re so sorry to hear you're having trouble reaching this branch, Hayden. You're welcome to call Customer Service at 800-872-2657 and ask the banker to connect you with the branch. If you would like, we’d be happy to also speak with you and help in any way we can. Please send us an email with your phone number to [email protected], including reference number 9882. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa