TVFCU - Ooltewah Relocation Way, Ooltewah

TVFCU - Ooltewah Reviews

• H

  Heather Brogdon
  1

  Worst place to try to have a loan with. Multiple times they have called trying to collect a extra payment after my payments were up to date. Every time you talk to someone, they have something COMPLETELY different to say about your account and why you owe more money. They will essentially admit your payments are up to date then try to back track and say they aren’t. Banked with this credit union for over 10 years with maybe 2 minor issues that was easily resolved until now. Typically great service, but the last 3-4 months service has became absolutely awful!! Automated tellers make it easy to cash a check if all you want is actual cash. I’ve banked here for years, brought multiple other members to this credit union, but due to the recent issues I will be closing all my accounts and discouraging others from banking at this facility. Do NOT recommend banking here anymore!!

• H

  Heather Broullire
  2

  Have a car loan from them where I bought a new car 4 yrs ago. Starting back in February I get a letter, Which has TVFCU on top of the letterhead, every month saying that I am gonna to be charged for insurance because my insurance has been canceled. So I call them and they say no your insurance is fine according to our records. And then, They say they don’t know why I am receiving the letter. Telling me I need to contact my insurance agency That is probably a issue with them except the person I have insurance through says my insurance is perfectly fine and has been fine. It’s like the left doesn’t know what the right is doing at TVFCU. Very frustrating.

  Response from the owner

  Heather- Thank you for your feedback. It helped reveal a clerical error from an internal service vendor and they should have been in contact with you to right the wrong. Feedback is so important, because it give us the opportunity to look into something and discover if an error has been made. Therefore, thank you for taking the time so we could help navigate this unique experience. We hope you have a great rest of the week. Thank you for trusting us with your car loan needs.

• J

  Jill Cole
  5

  I moved here from Colorado and I am in transition so I haven’t been able to get my TN license or proof of residency yet. I had a day where EVERYTHING was going wrong and I came into the Ooltewah branch to open my account to deposit a large business check. Katie was so great at helping me open my account while I was waiting on my TN residency documents and totally changed my day around since something finally went right! Cheryl helped me on the ITM and she was also helpful and very nice. My first impression of this company and the Ooltewah branch was fantastic!

• R

  Ryan Hargrove
  1

  I used to love this credit union. However every time you walk in now they just point to the automated teller machine. No matter what it’s for. It takes 20 minutes for the manager of the branch to just get coins/bills.

• J

  Janet Martin
  5

  I think TVFCU is exceptional for customer service, particularly with phone needs during this pandemic. I wired monies and will close my account with phone. My disappointment is that they wouldn't give me a matching loan though I had money in the bank.

• A

  Aaron Millett
  5

  Been banking with TVFCU for years now and the customer service has always been prompt, friendly, helpful and professional. Can't recommend this bank enough, never been anything less than fully satisfied with them.

• T

  Tennessee Lassie
  5

  I always receive great service at this branch but today I was compelled to write this review because I worked with Dana, the branch manager. I had an issue and she resolved it with ease, professionalism and sincerity. I'm still smiling thinking about the great experience! :D Also, I enjoy the gourmet coffee maker that is complimentary to customers. A++++++++++

• s

  seth comley
  1

  I’ve banked at this branch personally and business wise for four years and don’t believe I’ve ever once been greeted by name. The Associates are brisk and dismissive. I have two loans through them and was misinformed about some of their terms. Over the phone, corporate is very helpful, but because of the people at this particular branch, I’m looking for another bank to deal with.

• A

  Anne Jeff
  1

  Worst bank ever!! I open an account with them and they didn’t give me any information about the account number and routing number therefor I can’t pay my tvfcu crdit card. Tried to pay 3 times and still didn’t go through. Called the credit card assistant and no help, they told me to called the one that I open the account with so I did twice and still nothing help. I’m going to close an account with them and be done with this headache. So annoying how this bank work. Stay away from this bank if you want to avoid all the frustrating.

• A

  Adolfo Villalona
  5

  The thing I love the most about this bank is the speed to handle the transactions. If I want to deposit or withdraw I can go in and out in 5 min or less. I also like the setup of the bank, it feels spacious with the center area. It has a coffee station where you can get coffee for free.