TTCU Federal Credit Union S Elm Pl, Broken Arrow

TTCU Federal Credit Union Reviews

• C

  Cyndi Hartman
  1

  Needed to open a CD as a guardian. Spoke to someone at the branch, and they said no problem. We took in the money, and after 30 minutes was told I would have to get permission from the court to open or close the account. I knew the OK statutes didn't say that, so I realized it was a TTCU rule. I called back to find out exactly what they required, and got a different answer, so I called a third time and was told they don't open guardianship accounts at all. I would have been extremely upset it I had spent thousands of $ to get a court order, just to find out it was a waste of time. It was extremely frustrating. Took off work, went by the original bank to withdraw the funds, spend 30+ minutes at TTCU, so I could be told no. Ended up going back to the bank where we had the original account. I wasted 2+ hours for nothing.

  Response from the owner

  Hi Cyndi. Thank you for taking the time to let us know about your recent experience. We apologize for the confusion. We will share your comments and concerns with the appropriate members of management. Thanks again for bringing this to our attention.

• A

  Amanda Brewer
  2

  I love TTCU when I'm giving them my money. They are very nice. But when it comes to support in other ways, like those little extras such as getting documents notorized, they make you feel like a lying criminal. I feel more comfortable at my other credit union. I should have went there. They know me too, and they act like it.

  Response from the owner

  Amanda, thank you for sharing your concerns. The situation you described is not the experience we want for our members. We're sending your comments to our management team. If you're open to speaking with one of our managers, they would like to hear more about your experience. Please contact member relations. Thanks again.

• E

  Elizabeth Millican
  1

  I do not have an account, and I just wanted to cash a check someone had written me. I did not appreciate having to give a stranger my SS number then have to give my occupation. I could understand having to give that information if I was a client, but I just wanted to cash a check. I was made to feel like a criminal.

  Response from the owner

  Thanks for your review, Elizabeth. For non-members, we do have several procedures that are required for check cashing. The manager of that location would be happy to discuss your experience in more details. Please let the branch know if you'd like a call. Thanks again.

• J

  Judy Lewis
  5

  We have been with TTCU for years and years and have always been very happy with the service. All of the personnel over the many, many years have been very kind and patient, helping us with all kinds of questions and information.

  Response from the owner

  Thank you for your kind review, Judy. We are happy to pass along your comments to the team in Broken Arrow.

• S

  Steven Strahm
  1

  Once again the automated phone lines are down as of Sunday 4-28 8:30 pm. Tried the automatic teller riverside branch Friday the 26th it didn't work. I think u guys need to buy new equipment.

  Response from the owner

  Thank you for bringing this matter to our attention, Steven. We apologize for the unsuccessful visit to our branch and appreciate the feedback.

• c

  crystal warren
  5

  Very clean and the staff was upbeat.