Arvest Bank S Elm Pl, Broken Arrow

Arvest Bank Reviews

• F

  Fred
  2

  Pre-pandemic was OK. Now, the lobby hours are ridiculous they’re not open on Saturday and not open long during the week. Drive through there’s always lots and lots of cars. They did have bill pay with direct deposit but stop that and now you have to pay.

  Response from the owner

  Fred we are sorry to hear you are unhappy. We'd like to connect you with management to learn more and visit with you about possible solutions to help make your banking experience better. Can you please send your full name and contact number to [email protected]?

• D

  David Tinney
  5

  Tellers at the drive through are fast and efficient. We needed to get some documents notarized and had to wait a little while. The staff were friendly and kept us informed of when we could expect to be helped. The young man who notarized our document spoke very good English, he being of ethnic origin, and was friendly and accommodating. I bank at more than one bank and Arvest is by far the best in the area, from my personal experience.

  Response from the owner

  Thank you so much for your five-star review, David!

• J

  Jessica Chandler
  1

  So extremely slow. Tuesday at 3pm having to wait 20 mins in drive through line.

  Response from the owner

  Hi Jessica, we are sorry to hear that you are unhappy with the wait time you experienced. We would like to listen and learn more. Would you please send your name and contact number to [email protected] so that we can connect you with a member of local management?

• K

  Katina Goff
  1

  Had to wait over 30 minutes in line at drive through worst bank ever go to another Arvest

  Response from the owner

  Hi , Katina. We are very sorry to hear that you feel this way. We would like to listen and learn more about your experience. Would you please send your contact information to [email protected]?

• J

  Josh Williams
  1

  Never enough staff, and the ones working don’t understand what it means to have a sense of urgency. I consistently have to wait in the drive thru for 15+ minutes each time. Today, I pull up and there are 14 cars in queue. So I go inside and wait another 20 minutes before getting to get to the counter. I highly recommend taking your business elsewhere, as I’m about to do.

  Response from the owner

  Jesse, we are truly sorry to hear about this. If you would let us, we'd like to listen and learn more about your experiences. Would you please email [email protected] with your phone number so we can have management follow up?

• K

  Kayla H
  1

  Wait times in drive-thru are outrageous. I’ve currently been here for 30 minutes and still counting. I utilize the drive-thru so I don’t have to take my baby in and out of the car every time I need to go to the bank. Not that inside wait times are any better. They recently went paperless (no deposit slips or anything) which adds to the time when tellers have to ask each person what they want to do and wait for an explanation instead of just being able to read a deposit slip. Would recommend banking elsewhere.

  Response from the owner

  Kayla Jodway - We’re so sorry to hear about this. We’d like to learn more about your situation. Could you please email [email protected] with your phone number or call us at (866) 952-9523 so we can have local management follow up?

• D

  Dustin Ridling
  1

  This drive thru takes an ETERNITY and the ATM is basically useless- often unable to complete functions such as cash deposits. The Arvest app is just as bad. I'm pulling out my funds and closing my account ASAP.

  Response from the owner

  Dustin, we're sorry to hear this and would like the opportunity to continue earing your business. Would you please send us your name and contact phone number to [email protected] so that we can connect you to a member of local management?

• A

  Andy Smith
  1

  You need more than one ATM at this location. Considering the amount of older folks and traffic volume there's ALWAYS a person holding up the line when I go. ~> today it was completely out of order. *Since I posted this last; it's been out of order 6 different times. I've spent $18 on transaction fees having to use other ATM's since I don't have time to spend 20 minutes inside every time i need cash. Today it completely broke attempting to print my receipt and would not close out no matter what I tried. . I get to worry if my account is being robbed all day since It got stuck without verifying the transaction was finished. - I'm going to take the complaints up a notch and E-mail corporate and file a complaint inside with a manager. Unacceptable on so many levels.

  Response from the owner

  Nunya Business We're sorry to hear this. We'll share your thoughts with local management. As always, you can reach out to us by emailing [email protected]. We look forward to serving you in the future.

• E

  Echo Lycan
  1

  Poor customer service, inability to give satisfactoryanswers. Incapableof correcting issues on the banks behalf. Arvest has been waiting a week at a time to process my paychecks, and have been returning them, effectively putting me several hundred dollars in the negative. This has been a reoccurring issue. Will be finding a new bank.

  Response from the owner

  Hi Echo, we’re so sorry to hear about your experience at our Broken Arrow location, and understand your frustration. We would like the opportunity to continue earning your business and connect you to a member of local management to provide assistance. Would you please send us your name and contact phone number to [email protected]? We’d like to connect.

• D

  Destiny Newbold
  1

  Always have the worst experience at this bank. Have to wait forever in the commercial lane which has made me late getting back to work and getting my store open multiple times. The tellers don't seem to be too bothered with the fact that they have people waiting for extended periods of time or with customer service. Overall, very unhappy with this location.

  Response from the owner

  Destiny Newbold We’re sorry to hear about this. We’d like to discuss it with you. Please email [email protected] with your phone number or call us at (866) 952-9523 so we can have local management follow up.