TruStone Financial Credit Union Great Plains Blvd, Chanhassen

TruStone Financial Credit Union Reviews

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  Leilani W
  1

  Just go to Wells Fargo 🙄 I had Firefly Credit Union until they switched to Truestone. I got sent a new card right away, so I went to activate it...as one does. Right off the bat there was issues. First it was my account info (because the banks got switched and whatever) that took them abt a week to figure out. Then once I was able to activate my card it took over an hour on the phone with them for some reason, I got transferred 3 times and all 3 spokesmen said the issue was something completely different. I had to go into one of the locations to get it figured out eventually because no one seemed to know what they were doing on the phone. Finally it worked for about a month. Then it just stopped working and would get rejected no matter how much I had on it (It’s a debit) THEN I was on the phone for close to 2 hours and talked to 4 different people. Eventually they just said to use it as a credit card and and I have to change my pin. I should’ve just asked for a whole new card because that amount of time and transfers wasnt worth it. took most of my day up. AND NOW the app will not let me make a mobile deposit. I’m doing everything I’m supposed to do to normally deposit a check. But it just won’t let me. I’m 16 almost 17, I don’t have time to sit on the phone for hours getting transferred repeatedly. And I get paid by checks so I need to be able to deposit it so I can make payments. This bank literally doesn’t know what their doing and at this point I’ll probably just switch to Wells Fargo or anyone else.

  Response from the owner

  Hi Leilani - We understand your frustration and apologize for inconvenience we have caused you. Please email us your contact information at [email protected] if you are still experiencing issues with your card or mobile deposit. Check out our resource page as well: https://trustonefinancial.org/Resources/Better-Together#banking We look forward to serving you!

• h

  habibo ali
  5

  I like this bank because when you go the place it’s mostly empty and the staff is really nice. They don’t charge for overdrive. Even though they changed their name a lot it’s still a good bank.

  Response from the owner

  Thank you so much for your kind words and review, Habibo! Thanks for being a member, and we look forward to seeing you again soon!

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  Paulie G
  1

  I can't say stress enough how disappointing this bank this is. We've done all we can to try to make it work for us but we cannot continue to pretend that everything is fine. One positive remark I have is the branch is always empty; after 2 years of banking here I see why. My wife and I wanted to get a joint account after getting married but we definitely picked the wrong place. The location is a congested mess, the service is woefully insufficient at helping me with anything more than what can be done electronically at most banks. We received checks with someone else's bank account # on them, I wanted new checks printed but was required to pay extra. No refund on all returned check fees as a result. Don't bother putting a deposit into the atm machine or it will retain your card (for security purposes) before you can finish the transaction. You can use the deposit drop box but that takes 8 business days to post to your account. Low withdrawal limits so we can't pull more than $100 at a time. Their online services are a joke; constantly down and consistently making us change our existing password to a new password. They won't qualify my wife and I for any loans when both banks we are existing members at offer us everything we are looking for. Closing our accounts as soon as possible.

  Response from the owner

  Hello Paulie - Sorry to hear you are disappointed with your experiences with the credit union. We’d like to resolve your concerns, please reach out to us directly at (952) 736-5242 so we can chat. Thank you!

• A

  Allie Diebel
  5

  Extremely friendly and knowledgeable service every single visit. Best loan rates, and the most professional staff. The manager Alex is always on top of ensuring the branch runs smoothly. Highly recommend Firefly Cu specifically the Chanhassen location to all my friends and family. Thanks for the excellent service.

  Response from the owner

  Hi Allie - So great to hear you love our Chanhassen branch and Alex - we're glad they make your visits enjoyable!

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  David Swanson
  5

  I have been dealing with Alex at the Chanhassen branch for 6 years purchasing 5 vans and 1 SUV for my handyman business. It has been great dealing with Alex for all these transactions. Paperwork has been smooth and painless.

  Response from the owner

  Hello David, we are glad to hear that Alex has been able to provide you excellent service while purchasing your vehicles. We look forward to assisting you again in the future! Thank you.

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  Daniel Kerber
  5

  Easy to deal with. Have been looking to buy a new car for about a half year. Finally settled on one. Sent paperwork over was able to pick up a check the same day to hand over to the dealer. Everything went smoothly with a low interest rate. I would highly recommend dealing with them due to how easy they are to work with and how fast they respond back to any questions you have in email or by phone call.

  Response from the owner

  Hi Dan - Thanks for the feedback and review. Glad you had a great experience with us and hope you are enjoying your new car!

• K

  Katie Tompkins
  5

  Alex helped my husband and I today with setting up a bank account. He was very kind and knowledgeable. He was timely and professional. I feel confident that Firefly Credit Union will be a good fit for my husband and I.

  Response from the owner

  Thanks for the review, Katie. Glad you and your husband had a great experience with Alex - welcome to Firefly!

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  Pedro Henrique dos Santos Lucas
  5

  I went to the FireFly Credit Union in Chanhassen looking for an Auto Loan and the Relationship Advisor Samantha did a pretty good job on helping me, providing all information I needed and making sure that all steps were fulfilled very quickly. I got the money in less than one hour even with a recent credit history. I really recommend the Firefly Credit Union in Chanhassen for the ones who look for getting credit when recently moving from a different country.

  Response from the owner

  So glad you've enjoy working with our Chanhassen branch to finance your vehicle - and thanks for the review!

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  Jamie Erath
  5

  I was reading our local paper for Farmington and I came across a small article saying that Emily at your Chanhassen location won Employee of the year. I worked with her at a different financial institution and this is a well deserved award for her. You are lucky to have such an awesome employee working for you!

  Response from the owner

  Thank you for the kind words, Jamie! Firefly is lucky to have Emily as part of our team.

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  Mark Czuchry
  5

  I have been with Firefly (and its predecessor US Federal Credit Union) since 1984, when i was 18 years old. When the Chanhassen, MN branch opened up, I was very happy to not have to drive to Bloomington / Burnsville for an actual USFCU branch, or to Eden Prairie for an affiliate. But far better than location, I must observe that this branch has the most friendly and outstanding personnel one could ever hope to encounter in a banking relationship (especially Christine/Chrissy and Meredith). Each banking associate knows me by my first name; asks me about my life, wife and kids. Firefly: life illuminated; spirit rejuvenated. Keep up the great work and thank you for being not just my bank, but my friends.

  Response from the owner

  Wow - thanks for the kind words, Mark! Glad you love Firefly and our Chanhassen branch.