TruStone Financial Credit Union Ne Central Ave, Fridley

TruStone Financial Credit Union Reviews

• h

  holly oconnell
  1

  Someone canceled my debit card yesterday someone at the bank. they were not helpful at all in resolving this issue. Now I have to get ahold of 7 or 8 different companies and have to go to the credit union tomorrow to get a new card . Very inept people working there!

• S

  Shauna Valdez
  2

  This review is ONLY for their outdoor ATM. They recently moved it to where there's no overhang, so since it was raining, the inside of my car door and I got wet while making a withdrawal. Poor planning!

• M

  MaseratiDre Vevo
  5

  Did a online app, Dayton called me the next morning and got the ball rolling. It kinda took 3/4 days as to the car sold. Once I got a new car picked out. Dayton made it happen. Thanks Dayton and everyone @ tru-stone.

  Response from the owner

  Thank you for sharing your experience!

• A

  Allison Burnham
  5

  Came into the branch hoping to get a pre-approval letter, without an appointment. James, the mortgage loan officer was able to see me right away! He was awesome to work with, very knowledgeable and genuinely cared about my needs. I was blown away!! I highly recommend working with James if you have any mortgage questions!!

  Response from the owner

  Thank you for your kind review, Allison! We are so glad to hear that James was able to help work with you through the process. We hope to see you again soon!

• C

  Christina Nelson
  1

  This is the sloppiest truestone bank I have ever been to. I had to go to three different people just to pay a bill. The manager Michelle is extremely rude and the employees don't know what they are doing. I plan on complaining directly to the company as well. The employees should be trained if they're going to be messing around with people's bank accounts. Worst location they have.

  Response from the owner

  Thanks for taking the time to write a review, Christina. We're sorry you felt disappointed in your experience. We strive for excellent member service, so we would appreciate the opportunity to speak with you about what happened and how we can improve your experience at TruStone. If you send your contact info to [email protected], we will have a staff member reach out to you. Thank you.

• B

  Brad Strand
  1

  I used to like this location back when it was firefly. Today I went and was not treated in a very helpful manner. In fact it was a waste of a trip. I don’t think I would ever open a account with them. Future advice to management. Good customer service attracts new customers and typically will give recommendations to friends and family. In this case I wouldn’t recommend this bank to anybody. I have had better service with TCF bank for crying out loud.

  Response from the owner

  Hello Brad - Sorry to hear you were disappointed with your experience with the credit union. We're always looking to better our member experiences and would like to learn more about your recent visit. Please reach out to us directly at (952) 736-5242 so we can chat. Thank you!

• T

  Terri Blackwell
  2

  The only reason for 2 stars is the teller that helped me. Otherwise it's 1 or 0! TruStone took over & it's a disaster!! The phone bank is from the 80's. I finally got fed up & had to talk to a rep. After waiting an unreasonable amount of time, they don't have a clue what they're doing. 2 different couldn't answer simple questions. The credit cards didn't work after a month. Got a letter saying to activate my replacement card. It never came!! I'm extremely disappointed with this takeover. I'm sure they won't care when I close my 40 year acct.

  Response from the owner

  Hi Terri - We are very sorry that your have been disappointed with your experience at TruStone. We'd like to learn more so we can improve and assist with any outstanding issues. Can you email us your contact information at [email protected] so we can follow up? Thank you.

• A

  Armina Mahmuljin
  1

  This place is the ABSOLUTE worst! Was wayyy better when it was firefly. Honestly I’m at the point of considering to switch banks. I’m not sure if they got in a new crew but wow they sure are slow!! Don’t even waist your time calling, I have called 3 times now and all times were over an hour wait. They changed so many new things. They just point blank suck.

  Response from the owner

  Hello Armina - We're sorry for this inconvenience. We're experiencing a very high call volume, so our wait times are longer than usual. Our staff is working to help members as quickly as possible. Thank you for your patience. We are sorry that you have been disappointed in your TruStone experience. We're always looking to improve and we'd like to follow up with you and learn more. Can you please email us your contact information at [email protected]? Thank you.

• G

  Golf Buachart
  5

  I worked with Melissa Olson to secure the HELOC. Melissa was very prompt in answering all my questions (all through emails). I feel valued as a customer. Not only she provided excellent customer service, she explained and pointed out all the document I needed to complete and sign. I feel she went above and beyond to make sure I feel comfortable about the loan. FireflyCU also offered a great rate. Highly recommend this bank over others.

  Response from the owner

  Thank you, Golf, for the kind words! I'm thrilled to hear that Melissa provided an excellent experience with your loan and answered all the questions you had. We look forward to serving you again soon

• Y

  Yazzminn Mason
  1

  I started with US Federal CU since 2007 but ever since TruStone took over the merge I literally hate banking with them. Always account issues and long hold times if you need to call in

  Response from the owner

  We’re sorry to hear you are disappointed in your experience, Yazzminn. It’s understandable to wonder what caused a disruption to your finances. There was a system-wide technical issue that limited our ability to fully serve you and our other members. The technical issue has since been resolved. We greatly appreciated your patience as we worked to resolve all impacts. If you are still seeing errors on your account, please send your contact information to [email protected], so we can follow up and look into this further. Thank you.