New Brighton Ford Silver Lake Rd, New Brighton

New Brighton Ford Reviews

• S

  Steve Benson
  1

  My teen son bought an old Ford truck with a leaky fuel tank we brought it in for a repair quote. They required $99 diagnosis (even though we knew what the problem was) for a quote. We agreed, hoping for a reasonable price. The quote result was unclear, instead it was “somewhere around $1800, could be more or less, depending on what’s involved...” and the $99 could not be applied towards the work nor did it even buy us a firm quote. I completely understand dealer repairs cost more than other garages and I’m completely willing to pay a dealer more. But not 300% more, which is what I discovered after a few phone calls. We got it fixed elsewhere for $600. One last kick in the shorts was the $99 turned into $114.94 at the cashier because New Brighton Ford apparently found a way to tack on another 15% for their unfirm price quote. I used to get oil changes there but now will get nothing from the gougers.

  Response from the owner

  Steve, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. We would like the chance to speak with you further so please do contact Ted L aFleche, our Service Manager at [email protected] or at 651-746-5448 at your earliest convenience. We hope to hear from you

• A

  Aaron Johnson
  5

  Very personable sales staff they where friendly and laid back made buying a vehicle less stressful. Luke their finance manager tried very hard to get me the lowest interest rate possible it was much appreciated. The whole experience was easy and pretty painless much different than I thought it would be.

• B

  Brooke Kosiba
  5

  Tony P and Aaron were amazing to work with. Walked in and needed a new vehicle in a very short time frame. Together, they worked hard to find me a vehicle that I love and got me a great payment rate. They went above and beyond what was necessary and always kept me informed throughout the process. These guys are the best!

• s

  sharri Taylor
  1

  I will never return to this shop again. After scheduling an airbag recall appt they called me the day before and said they didnt have part. I rescheduled and again they called to reschedule, the mechanic wouldn’t be in. Ooook? Went in on 3rd scheduled time:7:30AM, my dad gave me ride home to wait, waited 5 hours for a 3 hr task...car not even in bay yet! I inconvenienced my dad to drive me up AGAIN, got my car and left after telling service advisor his shop was run terrible. He didn’t even care. ZERO STARS..

  Response from the owner

  Sharri, customer service is one of our top priorities so we are disappointed to hear we failed to provide you with the quality experience you deserve. We take our customers’ comments seriously, so if you're willing, please reach out to Ted LaFleche, our Service Manager, at [email protected] or 651-746-5448 so we can understand exactly what went wrong and do our best to try and resolve this matter to the best of our ability.

• J

  Jared Wester
  3

  Some of the people were nice. Be careful about what they try to give you for your trade in, BUT I had to replace the driveside turbo oil pipe($120) couple days after purchase. Clearly been leaking awhile. And about 1 week after that it started to misfire badly $60 for a new set of spark plugs. And then the first time putting the truck in 4 wheel drive the iwes in the front end are sticking. About $90 a side. Still trying to look at the positives from all this.

  Response from the owner

  Jared, we are upset to see this review, but appreciate your feedback. If you would like to discuss any of these issues further, please contact our General Sales Manager Brandon Walker. [email protected] or 651-746-5418.

• W

  Wade Welter
  1

  Over all my experience with New Brighton Ford was by far the worse experience I've ever had with a dealership. My service adviser (Andy Hurry) needs significant improvements on his professional and communication skills. I brought my vehicle in to have the radio serviced (covered under warranty) and to identify why the rear window sprayer was no longer working. Andy didn't give me a thorough explanation of what work would need to be done to the rear sprayer, just how much it would cost to fix it. When I questioned what work would need to be done, Andy acted annoyed and gave me a very vague answer. Because of this I declined to have work done to the rear sprayer. Andy also gave me the price of the radio (covered under extended warranty). I agreed to have New Brighton ford complete the work. I then gave Andy my credit card number (to cover the extended warranties deductible) and we scheduled an appointment for me to bring the vehicle back in on Sept 26th. When I arrived on Sept 26th I was greeted by another service advisory. She asked what work I was having done. When I explained to her I was having a radio replaced she had a concerned look on her face and ask me if they had ordered the radio yet? I told her Andy ordered it last week. I then sat down in the waiting room. After a few minutes Andy arrived and sat at his desk. He then scoffed and asked, "What are you even doing here?". I replied, "excuse me?". He then asked again, "What are you doing here? You refused work done to your radio.". I then had to explain to him that I did not refuse work on the radio, and I had given him my credit card number for the special order. At this point Andy developed a nervous look on his face and said he would look for the radio in the back. After roughly 30 second of looking Andy came back to the office and said, "Looks like it never showed up. It'll be here tomorrow though". I asked Andy to show me a copy of the special order. He acted annoyed/offended and said, "Ford doesn't have special ordered paper work and the date of the special order is not recorded anywhere". (I worked in a service center much like New Brighton Ford for many years. I've completed hundreds of special orders, so it's hard for me to believe a company like New Brighton Ford has no paper work or way of tracking its orders). Andy Once again scheduled me for another appointment the next day (Sept 27th). The next day (Sept 27th) when the radio was once again scheduled to arrive, I received no contact from New Brighton Ford. I had to reach out and contact Andy again. Once again Andy acted slightly annoyed and informed me that the radio did not show up, but would arrive the next day (Sept 28th). Sept 28th the radio did finally arrive. I dropped my car off with New Brighton Ford (10am) and Andy told me the repairs would take approximately 2 hours. I wait until 4pm and give Andy a call. The repairs were still not done. I wait until 6pm and give Andy another call but I couldn't reach him. So I call the front desk and the receptionist informed me Andy has gone home for the day. At this point I'm now stranded without a car and I was supposed to leave for a trip that night. New Brighton Ford eventually sent a car to pick me up at 7:30pm. I'm now late for my trip. When I returned home from my trip a week later I inspect my car to ensure New Brighton completed the work. I found that New Brighton Ford failed to replace the plastic "anchors" that hold the ceiling of the car to the roof. The ceiling is now hanging down, and where they removed the anchors there's a large (permanent) crease in the ceiling. To summarize New Brighton Ford: - Treated me poorly as a customer - Did not order parts - Wasted my time driving in traffic when they didn't have the parts in (This could have been avoided by a simple phone call) - Misinformed me on the times of the repair - Left me stranded without a car (causing delays in my trip) - Failed to complete the work they were paid for - Permanently damaged my vehicle

  Response from the owner

  Wade, customer service is one of our top priorities so we are disappointed to hear we failed to provide you with the quality experience you deserve. We would like the opportunity to try and regain your trust in our business and resolve this matter for you, if we still can. Please give Service Manager, Ted LaFleche a call at 651-746-5448 or email [email protected] at your earliest convenience so we can work with you to make this better. We look forward to speaking with you soon. Take care.

• S

  Sherri Krier
  1

  When I dropped off the car the mechanic just took my keys and started to do things inside my car without knowing what I needed and didn't explain to me what he was doing. I work from my car and have important work inside and really don't want someone riffling around without telling me why and with no permission or invitation. I asked what he was doing and tried to explaib the problem and he blew me off and grumpily told me to wait. Later, I was called by Ford to discuss two diagnostics that I had done and the person calling me had no information about my car or what the things that needed to be fixed were. He told me I needed to give them almost $3,000 with no explanation. They also mentioned several other things that apparently needed fixing but didn't tell me why, what they did, or let me speak to anyone who knew. Also, BOTH times I went to pick up my vehicle I had to wait for 30mins and the first time I wasn't able to get it and had to come back the next day even though it was done. Everyone brushed me off, made me wait, and was rude. I'm never going back.

  Response from the owner

  Hello Sherri, our customers mean a great deal to us so we are disappointed to hear you did not receive the quality service you deserve. We would appreciate the opportunity to address the concerns you brought up and work with you to resolve this situation. Please contact us at your convenience and we'll do our best to make this right. We hope to hear from you soon. Ted LaFleche Service Manager [email protected] 651-746-5448.

• J

  James Watson
  5

  I came in knowing I wanted to test drive an F-150, but hadn’t considered a whole lot else when it came to packages, engines or even whether a lease would be a better option for me. Chris Kyes couldn’t have been more helpful or patient for a (former) Chevy guy to work with! All I can say now is that I absolutely love my truck, and would recommend Chris to anybody looking for a Ford.

  Response from the owner

  James, thanks for the perfect review! We are happy to hear Chris was able to help you out! Enjoy your F-150.

• A

  Atticus .6
  1

  They sold me on a lease based on the fact that wear care was included in the lease. At the end of the lease, I was charged quite a bit extra for normal wear items that should have been included with wear care. I called Ford to ask about it and they told me wear care was never included in the lease and to contact the dealership. NBF refuses to make things right and take care of ANY of the charges. The way they sold me a lease was fraudulent. Plain and simple. Steer clear of this dealership. Their service department is terrible, the sales people and management is dishonest, bush league all the way. Go to Autonation instead. P.S. Bill, thanks for the comment, but your salesman fraudulently misrepresented what I was signing up for. I don't care how you want to justify it, your company screwed up and you are choosing to ignore that. At the end of the day, it isn't about how much money, it's about trust. By not fixing the mistake you are only proving how little trust customers can place in your business.

• T

  Tony Thornton
  5

  Great job Sean Devine. Made my experience great. Felt at home from the time I walked through the door. I could tell he cared about what I wanted. I would also like to thank Paul, Luke and Miles. Putting a deal together for delivery last night and saving me an extra trip. I would also like to thank Allison for the box! Give Sean a call you won't be disappointed.

  Response from the owner

  Tony, thanks for the great review! We are so happy that you had a great experience at our dealership.