TruStone Financial Credit Union 27th Ave S, Minneapolis

TruStone Financial Credit Union Reviews

• K

  Kevin Madison
  5

  I had very good experience with the south Minneapolis branch. I was in a tough situation and the bank manager really came through for me. Thanks again Fatima. I highly recommend this credit union.

  Response from the owner

  Hello Kevin – Thank you for your review and for sharing what a wonderful experience you had with Fatima. It’s always nice to hear about the positive experience we provide our members.

• A

  Ally Serrato
  1

  RUDE STAFF... Walked in, asked about opening an account and this one white lady employee shouted "well we do credit checks! and we require a deposit!" as if they just knew I would have bad credit and no money or something. I am Hispanic. She didn't ask me anything before shouting that out. Didn't know anything about me.. I felt terrible.. I just turned around and walked out. I'm pretty happy to say my race or color of my skin has never been a problem anywhere.. BUT HERE apparently.

  Response from the owner

  Hi Ally - We value all of our members and those in our community; this certainly is not acceptable. We’d like to learn more about your experience. Would you be willing to chat with us a bit more? If so, please email [email protected] and we'll connect you with the right individual at Firefly.

• J

  Jake Campbell
  5

  I financed my car here. I was referred to Kemal Durgutovic, who did a fantastic job. The whole process went smoothly and quickly. I will be sending my friends and family his way. Would recommend for any financing needs.

  Response from the owner

  Thanks for the review, Jake! So glad you've had a great experience working with Kemal, too.

• B

  Bill Geiger
  5

  I started out with the Northliner Credit Union back in 66' when I got a small loan for my Airline Ramp uniforms . I saw them change hands and become the US FEDERAL CREDIT union . Today they are the Firefly Credit union . Dealing with these folks over the years has only Strengthen my belief that " GOOD PEOPLE HELPING GOOD PEOPLE " is still very much alive here . I have relied on them for advice , car loans and investments and I will continue to actively use them .

• A

  Abdi Abdi
  1

  Bad customer experience, staff are rude and very aggressive. Tellers could use some coaching and feedback because it seemed like they didn’t care about client or the branch reputation.

  Response from the owner

  Hello Abdi - We are very sorry that you have been disappointed with your TruStone experience. We're always looking to improve and we'd like to follow up with you and learn more about your experience. Can you please email us your contact information at [email protected]? Thank you.

• A

  Alex Reilly
  2

  Interest rates for auto loans are nice. Their business practices seem to take advantage of the lesser financially informed borrower. The hidden gotchas are very frustrating.

  Response from the owner

  Hi Alex - We've tried reaching out via phone to learn more about your concerns; feel free to call us at (800) 345-2733 to chat with us about your feedback.

• K

  Kevin
  1

  DO NOT RECOMMEND. Closed my checkbook over $.40. Refused to work with me. Used to move thousands of dollars through these accounts, but they're petty, and won't even pick up the phone to tell me they're closing my accounts? I'm well rid of these people.

• K

  Kaleb Purdes
  1

  Lucky this bank is shutting down terrible customer service. the new bank they are moving to is just as bad and will not be banking with them in the future. Cant access anything.

• M

  Maxine Moore
  5

  I have been a member since 1980. Over 40 years we have co-owned my cars and homes. I am very pleased with all of my transactions.

  Response from the owner

  Thanks for your review, Maxine! I'm glad to hear you pleased with your experiences at the credit union. We look forward to serving you again soon.

• G

  Graham Zrostlik
  1

  No ATM, under repair for weeks/months by now. This used to be a nice in-network credit union that I would walk to and access the ATM but has now had their unit boarded up for an unacceptable amount of time.

  Response from the owner

  Hi Graham - Unfortunately, our Minneapolis branch ATM was vandalized beyond repair, and we had to order a new machine. We’ve been anxiously awaiting the build of our ATM and a brand new machine will be installed and operational in the coming weeks, if not this week! Thanks for your patience as we've replaced our machine. UPDATE - we're pleased to share the ATM at Minneapolis is now available again!