Trustco Bank State St, Schenectady

Trustco Bank Reviews

• J

  Judy Andi
  5

  I had a great experience with Senior Banker, Shameeza Baksh. She was extremely helpful with us and would call almost daily to make sure our process was running smoothly. Although there were many difficulties through our process, Shameeza was the person I felt comfortable going to with our questions. Great person and great communicator!

  Response from the owner

  Judy, thank you for taking the time to share your review. Delivering excellent customer service is one of our top priorities and we are pleased to hear that the Brandywine branch is providing just that! -MD

• A

  Austin Bradshaw
  1

  Really is unfortunate that the staff here is so abrasive. It's just a nice location and I have been coming to this branch every Friday oand Saturday for awhile. Today was unfortunate I came for my business to get change for the weekend. The bank teller asked if I had an account. I said yes, she didn't verify so I figured it's just protocol. I asked for singles and 5s and she was shocked , rudely asking "is this for a business" I replied yes She counted the money and loosely handed me stacks of unwrapped bills. I asked if it could be wrapped and she handed me rubber bands I asked if she could wrap them with the actual money wraps and then she handed me money wraps. It was like she had no problem throwing money at me but didn't want to do her job and insure the amount is there.

  Response from the owner

  Austin, thank you for taking the time to reach out to us. We are sorry to hear about your experience. We take all customer concerns seriously and will look into this for you. Please contact our customer service department at 800-670-4110 with any additional details. - MD

• B

  Brian David
  1

  Trustco, a shady bank. First off, their mortgages are very competitive. Rates are low and no PMI is a huge plus. But this bank is stuck in the late 90s and early 2000s as far as money accounts go. Their online banking system is archaic, slow and difficult to use. But the biggest issue is the shady fees and penalties with no warnings. Ive been with the bank for a decade with my mortgages. They've made a ton of interest off me in that time and thats fine. Recently however, without a warning, letter or email, and out of no where, they changed their checking account rules in so that you must have an average running balance of $500 a month or u get a 5 dollar fee tacked on per month. I rarely check my checking account because this account is strictly to deposit money for my auto pay mortgage each month. So I was angry when I realized how many fees accumulated over the months. They also refused to refund any of it. Thats not the worst part though. Recently I forgot to transfer the money from my tax savers to my checking to pay for my school taxes. I sent the check out to Colonie and Trustco let the check bounce 3 TIMES!!! Without a single letter, email or phone call. This racked up over a $100 worth of fees. It was a honest mistake from a long time customer and they refused to refund any of it. Super shady! Not to mention without warning, letter, or email, they opened up an overdraft account which created a HARD HIT on my credit without my consent prior to the bounced check. Even worse, the overdraft account didn’t even safe guard me from the bounced check. Unbelievable! Will almost certainly refinance my mortgage with some other bank soon. Trustco is the new Fee Bank and they show absolutely no loyalty, and refuse to help out their long time customers. Bait and switch shadiness!

  Response from the owner

  Brian, providing excellent customer service is something that we strive for every day. We take all customer concerns seriously and understand your frustration with overdraft fees. Please contact our customer service department at 800-670-3110 or stop into a local branch so we can properly address your concerns. –KS

• S

  Sarah Sweet
  1

  Don’t go there. They are mean and nasty. Especially headteller Felicia . I don’t even know what her problem is but she was mean and rude because I ask few questions. Been with trustco over 10 and never have issues with anyone else. Only that branch. It don’t hurt to smile and say thank you. She clearly don’t want to be there.

  Response from the owner

  Sarah, providing excellent customer service is something that we strive for every day. We take all customer concerns seriously and will look into this for you. Please contact our customer service department at 800-670-3110 with any additional details. -KS

• S

  Saanvi Acharya
  1

  Not clean , not lot of handi cap parking. Not nice staff

  Response from the owner

  Saanvi, thank you for taking the time to reach out to us. We are sorry to hear about your experience. We take all customer concerns seriously and will look into this for you. Please contact our customer service department at 800-670-4110 with any additional details. - MD

• P

  Pamela LaBrake
  4

  Great bank, tellers are always pleasant, manager is very helpful.

  Response from the owner

  Pamela, thank you for taking the time to share your review. Delivering excellent customer service is one of our top priorities and we are pleased to hear that the Brandywine branch is providing just that! -CB

• S

  Stoïcien
  5

  The film bank "the place beyond the pines"!