Trustco Bank Balltown Rd, Schenectady

Trustco Bank Reviews

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  Lizzy Reilly
  5

  My husband and I have had nothing but good experiences using this branch of the trustco bank. The employees and manager are all friendly, easy to understand, and helpful.

  Response from the owner

  Lizzy, thank you for taking the time to share your review. Delivering excellent customer service is one of our top priorities and we are pleased to hear that the Balltown Road branch is providing just that! -CB

• B

  Brian David
  1

  Trustco, a shady bank. First off, their mortgages are very competitive. Rates are low and no PMI is a huge plus. But this bank is stuck in the late 90s and early 2000s as far as money accounts go. Their online banking system is archaic, slow and difficult to use. But the biggest issue is the shady fees and penalties with no warnings. Ive been with the bank for a decade with my mortgages. They've made a ton of interest off me in that time and thats fine. Recently however, without a warning, letter or email, and out of no where, they changed their checking account rules in so that you must have an average running balance of $500 a month or u get a 5 dollar fee tacked on per month. I rarely check my checking account because this account is strictly to deposit money for my auto pay mortgage each month. So I was angry when I realized how many fees accumulated over the months. They also refused to refund any of it. Thats not the worst part though. Recently I forgot to transfer the money from my tax savers to my checking to pay for my school taxes. I sent the check out to Colonie and Trustco let the check bounce 3 TIMES!!! Without a single letter, email or phone call. This racked up over a $100 worth of fees. It was a honest mistake from a long time customer and they refused to refund any of it. Super shady! Not to mention without warning, letter, or email, they opened up an overdraft account which created a HARD HIT on my credit without my consent prior to the bounced check. Even worse, the overdraft account didn’t even safe guard me from the bounced check. Unbelievable! Will almost certainly refinance my mortgage with some other bank soon. Trustco is the new Fee Bank and they show absolutely no loyalty, and refuse to help out their long time customers. Bait and switch shadiness!

  Response from the owner

  Brian, providing excellent customer service is something that we strive for every day. We take all customer concerns seriously and understand your frustration with overdraft fees. Please contact our customer service department at 800-670-3110 or stop into a local branch so we can properly address your concerns. –KS

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  Nicole Welch
  1

  Needed a notary said we would be their in 10 min and was told they would wait. Bank did not close till 5. The notary did not wait like they said they would and left early before the bank closed.

  Response from the owner

  Nicole, we are sorry to hear about your experience. Please contact our customer service department at 800-670-3110 to provide us with more information so we can address your concern. -KS

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  Leonardo Kammer
  5

  I've always had a good experience going to this Trustco branch. Very nice staff.

  Response from the owner

  Leonardo, thank you for taking the time to leave this review. Providing excellent customer service is something that we strive for every day; and we are glad to hear that the Balltown Road branch is providing just that! -KS