Trustco Bank Gerling St, Schenectady

Trustco Bank Reviews

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  Phyllis Derenske
  5

  I have been a member for many years and am very satisfied with the quality of service. Managers and Tellers alike are polite and professional. A great bank to deal with. Plenty of parking and handicap accessible.

  Response from the owner

  Phyllis, thank you for taking the time to share your review. We are pleased that you are enjoying your banking experience! -CB

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  Brian David
  1

  Trustco, a shady bank. First off, their mortgages are very competitive. Rates are low and no PMI is a huge plus. But this bank is stuck in the late 90s and early 2000s as far as money accounts go. Their online banking system is archaic, slow and difficult to use. But the biggest issue is the shady fees and penalties with no warnings. Ive been with the bank for a decade with my mortgages. They've made a ton of interest off me in that time and thats fine. Recently however, without a warning, letter or email, and out of no where, they changed their checking account rules in so that you must have an average running balance of $500 a month or u get a 5 dollar fee tacked on per month. I rarely check my checking account because this account is strictly to deposit money for my auto pay mortgage each month. So I was angry when I realized how many fees accumulated over the months. They also refused to refund any of it. Thats not the worst part though. Recently I forgot to transfer the money from my tax savers to my checking to pay for my school taxes. I sent the check out to Colonie and Trustco let the check bounce 3 TIMES!!! Without a single letter, email or phone call. This racked up over a $100 worth of fees. It was a honest mistake from a long time customer and they refused to refund any of it. Super shady! Not to mention without warning, letter, or email, they opened up an overdraft account which created a HARD HIT on my credit without my consent prior to the bounced check. Even worse, the overdraft account didn’t even safe guard me from the bounced check. Unbelievable! Will almost certainly refinance my mortgage with some other bank soon. Trustco is the new Fee Bank and they show absolutely no loyalty, and refuse to help out their long time customers. Bait and switch shadiness!

  Response from the owner

  Brian, providing excellent customer service is something that we strive for every day. We take all customer concerns seriously and understand your frustration with overdraft fees. Please contact our customer service department at 800-670-3110 or stop into a local branch so we can properly address your concerns. –KS

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  Tasha H.
  1

  The teller was extremely rude and very short with my husband and I. It's no wonder there's hardly any customers in there. The branch in Grenville is so much better and friendlier.

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  Domkat smith
  5

  One of the best banks I have been to in a long time!! Much better than Citizen's Bank where I came from.

  Response from the owner

  Domkat, thank you for taking the time to leave this review. Providing excellent customer service is something that we strive for every day; and we are glad to hear you are enjoying your banking experience! -SM

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  William Aiken
  4

  Have had a issue a stop payment among other misc. tasks and the staff are very patient and professional. I find the tellers to be friendly as well.

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  EMILY PUNO
  1

  Not good at all, I moved to Syracuse, drove here 2.5 hrs to close my account, the manager told me to wait 20 mins, but it is already 45 mins and I am still waiting.

  Response from the owner

  Emily, we are sorry to hear that you are no longer a customer. Saturdays are quite busy at most of our locations and we apologize for the extended wait. Providing excellent customer service is something that we strive for every day; the Bank performs regular reviews to see if there are any appropriate adjustments we can make to improve the experience. If you have any additional feedback or concerns, please contact our customer service department at 800-670-3110. -KS

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  Brad k
  1

  Worst bank branch ive EVER delt with in my life!

  Response from the owner

  Brad, providing excellent customer service is something that we strive for every day. We take all customer concerns seriously and will look into this for you. Please contact our customer service department at 800-670-3110 to provide us with more information so we can address your concerns. -KS

• T

  Telu Notonyourlife
  5

  The tellers know the regulars by name, and everyone ready and willing to help!