Truist Poplar Ave, Germantown

Truist Reviews

• T

  Tiffany LaClave
  1

  Every time I have to come to this location I have to wait a ridiculous amount of time. I’ve been sitting behind one car for 20+ minutes. There is a long line behind me so unfortunately I’m stuck. This location is most convenient for me due to the limited amount of locations. I hope Truist runs local branches better, but I’ve been super unimpressed with them so far.

• B

  B B
  1

  Very slow service. The manager purposely miscommunicated bank policies/procedures to entice us to bank with Suntrust. He also did not communicate important information regarding a potential loan. I do not trust the manager at this location.

• K

  Kelvin Tran
  1

  Terrible customer service. I came in for a deposit and the lady did not greet and had a rude attitude. AVOID COMING TO THIS LOCATION

• M

  Mason Grace
  2

  Terrible Customer Service. The Teller was slow and rude to everyone in the bank lobby.

• O

  OMirza Team
  1

  terrible customer service , no one knows or cares to provide banking information that is a customers right

• M

  Mark van Stolk
  2

  The Germantown branch of Suntrust was always a good place to bank. More recently, the incompetence experienced there at the hands of several employees truly boggles the mind. My daughter got hacked several months ago. They made her fly all the way from Oregon to Memphis to help clear up the situation - which she did within days. It is now two months later and she still doesn't have an ATM card and the ability to access her account. We have talked with several people at the branch and their responses just blow my mind. Most recently, we were told that it was all her fault. My family is going to find an alternative bank soon.

• K

  Kathleen r ROSSIN
  4

  I have banked with them all NYC CHASE / Citi/ but SUNTRUST IS THE MOST TRANSPARENT AND SOLID INSTITUTION I PREFER AT 70 yrs old for the past 12 yrs only . Sorry it took me so long to see the huge and honorable difference in management of banks . Now with BB& T ITS THE NEW “TRUIST” BANK . Horrah ! I won’t mention the worst ( R) shhhh

• N

  No Botty
  1

  Manager refuses to help counter people enven when the line is going out the door. Only one real person working. Suntrust is such a joke!

• L

  Lou Smu
  1

  this location is extremely slow lines extremely long