Truist W Main St, Lewisville

Truist Reviews

• m

  matt jones
  1

  I’ve left a voicemail with DeBorah Franklin the branch leader 3 times over the past week and half and she still has not returned my phone call. Not a good way to run a business!

• I

  Ivan Ibarra
  1

  Horrible banker named Luisa Lewis, the minute I walked in the door and asked her for help with my account, i explained to her that I had just called and spoke to someone on the phone stating I can withdraw my funds from a branch but the banker would have to call them back. She refused to believe me and started getting frustrated bc I wouldn't give up. So I called the same number and put it on speaker so she can hear them telling me she had to call herself to get approval! After I hung up she picked up the phone and started dialing like if it was the worst thing in the world!! I kept my cool and told her she was being rude and was not trying to help... she then gave them the wrong info and not once did I hear her vouching for me, I respectfully walked away 2hrs later with nothing solved just defending myself with her.. dont ever go here. I told her I was going to write this review and boy her attitude changed...

• s

  skillsmills93
  1

  Terrible they can’t do anything to help you out. Online banking sucks can’t use Zelle just terrible customer service

• M

  Mark Scott
  5

  Excellent staff! !! Everytime I go in there they remember me, even if I have only seen that particular employee once. Their customer service game is on point!

• e

  emokid1 23
  1

  Horrible service. My account was canceled for this review by the way. I suggest going to chase across from the Lewisville location