Slowest customer service. BB&T and SunTrust was not ready for the merge. This bank is not ready for the amount of high volume of customers. Need to hire more employees. Always short staff and long waiting time in branch lobby and drive thru. Worst customer service. Would not recommend to new customers.
Lobby always closed. Same lie every time. Someone went home sick. Have called ahead to be sure lobby was open. Said it was but doors locked when I arrived 5 min later. Think up a better lie!
Takes 20 minutes to do one transaction in the Drive-Thru when there's only one car. The management needs to look into this place the drive-thru staff is always terrible and the management just doesn't care!
I became to know this bank because of my brother. The employees at this location are so sweet, friendly and willing to help. If I ever leave my Credit Union I would definitely look very hard to SunTrust Bank. The care that I received was very different from most of the other banks our area
Courtney Warfel was amazing and helped me through and sorted out a big mess about our rental home!! She was amazing, passionate and very professional!!! Thank YOU!!!
This place sucks. Why should I get punished for not having a bank account? So they can charge me to use my own money? Any other bank accepts a ss card. The 1 star is because I had to give them one. Sorry ass bank!
This bank if the absolute worst! Wait times are ridiculously long and their equipment is always malfunctioning. The staff may be friendly, but they will do nothing but smile at you while they waist your entire day! I would leave less than one star if it were an option. HORRIBLE!
I've had nothing but excellent service from SunTrust. The team at the Mooresville location is top notch. I recently had a issue that required special attention and Mariah went out of her way to resolve the problem and keep me informed.
Tammy was excellent, gave great and speedy customer service.
Title Loans in Your Area of Mooresville
- 4.4 (81)
- 3.8 (10)
- 5 (10)