Truist Small Pine Dr, Raleigh

Truist Reviews

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  Tripp Rainey
  1

  A horrific experience. I arrived to the bank at 4:45 and I waited in line for over 20 minutes (only one lane was open) for two cars in front of me. When I finally got up to the window, there was no one at the window. After waiting an additional 5-10 minutes, a teller came and told me they had closed. The teller’s name was Manissa and she was extremely rude and essentially ignored me while I tried to explain that I had been waiting for over 25 minutes. She refused to speak to me and I had to ask her 4 times for her name before she responded to me. When I called the bank this morning, I found out they have no manager. We have 4 business accounts and maintain a substantial amount of money is our accounts. We are considering moving to a bank that can effectively handle our business.

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  Mitch Parker
  1

  Absolutely, hands down, the worst Suntrust branch of all time. Of the three times I have been physically to the branch in the last 6 months - twice the access to inside the branch was closed (including today - sign out front said closed due to emergency - was told by Suntrust when I called that everyone had COVID), and every time you try to use the drive thru, they either have only one lane open - sometimes two and only one person working the drive thru lanes with lines running around to the front of the branch. A forty minute wait should not be the norm to do everyday transactions at a bank. I don't know who the manager is but this branch used be well run but the last two years they have completely fell off the rails. If I don't receive a call from the bank manager and see some quick improvement in customer service, this 45 year customer of CCB/Suntrust will be looking for another financial institution.

• D

  David Colling
  1

  Gave one star because there is no zero option. This location has been drive through only for over a year which is ridiculous. They are always short staffed. Drive through lines are always long. I’m a long time customer who will be closing and moving multiple accounts.

• S

  Stephanie Wallace
  1

  Wish I could give zero stars for this branch. Employees are totally misinformed, branch manager is completely unhelpful, and if you even mention that you might be interested in a line of credit they will harass you with phone calls. Never had a single problem at the Cary branch. I rather drive 30 minutes to the Kildaire Farm Rd. branch than ever come back here ever again. I have a personal bank account, a business account, a savings account and our mortgage through SunTrust, and my experiences with this branch make me wish I could move all 4 to another bank. Will be looking into that.

• K

  Ken Johnson
  5

  I started a new account here today. The teller was friendly and the manager Brian took the time to thoroughly explain everything to me. I feel like he genuinely wanted to help me find the best options for my situation. Outstanding service.

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  kara ashley
  1

  Every time I go to deposit my check it takes them at least 3 to 4 days to put it into my account. I have had nothing but trouble with this bank and I am changing banks immediately. I have never been so frustrated with a bank as I have been with this branch!

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  Kevin Blasingim
  5

  Rhonda Thomas (Branch Manager) was very polite and professional. I felt welcomed from the time I arrived and the time I left. She is very good at her job highly recommend this place!!!!

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  Tamara Whatley
  1

  Terrible been standing in the line for over 15 minutes and still waiting. I don't understand how a business have two tellers working line getting longer and longer no one in the office comes out to help. This is my job bank. Could never get my personal business.

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  Tammy Dill-Flores
  1

  Went to this location today at 11:35 and there was no one there and it was locked. They are supposed to be open until 12pm on Saturday. There were a lot of people coming besides us as well.

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  Michael Gesty
  1

  Not the most informed customer service. Nobody here appears to know how to help or find help on any banking related issues. Very disappointed.