Truist Mcmullen Booth Rd, Clearwater

Truist Reviews

• A

  Agiya Maria
  5

  Excellent experience, Great customer service. Have been banking here for years and have always been happy with service. Reda and her team are very wonderful that's why I love this bank, because of its staff, and they are the main reason to keep my accounts open for 5 years although we moved to Massachusetts. Thank you for being consistently professional, convenient, and efficient.

• a

  azmy matta
  5

  I opened my accounts 5 years ago and every time I need anything I always go to that branch to meet with Reda. Reda assists me with my accounts and she really goes above and beyond to ensure that i receive the best service every time I ask her for anything. She is the reason I’m keeping my accounts with Truist. Thank you Truist for hiring such caring people with the best customer service.

• S

  Sherry McLean
  2

  Where do I start… never open early or late enough for lobby service for 8-4:30 employed people. Constant issues with fraud issues on one card being connected to the next new assigned card. Thus, fraudulent activity blocks new card immediately. Then PIN number for new card isn’t sent for 5 days after receiving third new card. Which makes it impossible to get cash from ATM. Automated customer service phone line is a joke! Scripted customer service agent won’t/ can’t have real conversation regarding activation of new card or help with any issues. Takes way too long to explain multiple times only to get the direction to go to lobby

• C

  CHRISTINA POTTER
  1

  Location: McMullen Booth Road, Clearwater, FL. Formerly SunTrust. Customer service informed me that I'd need to go into a branch for help with my OnLine banking user name. I arrived at this branch around 20 after 4 and was asked to wait. At 4:40 I approached a banker sitting at her desk on the computer (clearly busy), trying to ask for an estimated time frame, unfortunately I wasn't able to finish a sentence because the 'senior branch manager', reda, cut me off. The conversation went as follows: Me: hi Banker: we'll be right with you Me: yes, I know, I'm just trying to reset my OnLine banking user name. Do you--- Here comes Reda Reda: We will be right with you. Go have a seat. Me: wow, that was a very rude way to handle that, is this how you treat all of your customers? R: she's busy, you need to go sit down. Me(shocked): I will do no such thing and you may not speak to me that way. I can see she's working I was just asking a question before you ran over here and interrupted me. R: what is your name? You need to get out of this building! M: (MY FULL NAME) and no, not without my log in info, but I will call your boss, though. R: good, go ahead. She marched back to her office, which had another customer in it, came back and handed me her card. R: here's my info, so there's no confusion. At this point I was on my phone trying to find the next closest location. I wanted to get out of there, fast. This woman seemed unhinged. The banker at the desk was clearly as shocked and uncomfortable as everybody else that was there. Then, Reda leaned against a wall and stared at me M: what are you doing? Why are you staring at me? R: I'm waiting for you to call my boss M: what is wrong with you? R: get out M: I'm working on it Then, Reda instructed the banker not to help me when she was finished and went back to her desk. The banker apologized to me and I left I've had 6 calls from a private number that I truly believe is her This is upper management!

• W

  Wahid nagib
  5

  I never receive a better service from a bank like what I receive at this location Reda and her entire team go above and beyond to help their customers, this team is one of the biggest reason I will never change my bank thank you for all you do for your customers

• J

  Jacqueline Faust
  5

  The BEST BANK EVER!! The staff is Top-notch! Teller Mandy, is wonderful. The sweet blonde that handles accounts at the desk, really helped us Big Time!! David Rajaram is OUTSTANDING! He is Kind, Knowledgable & Compassionate - he really went out of his way to help us and put our minds at ease! I have never dealt with such wonderful, caring people at a bank - Ever! These people should be rewarded for EXCELLENT customer service -they are the reason I am loyal to this bank!

• K

  Kyle Guffey
  1

  Terrible customer service they spend a hour working the window while we’ve been sitting here patiently but times up so suntrust 1 star! Good work

• M

  Maureen McNey
  5

  The SunTrust staff are professional, courteous, helpful. I love this bank because of its staff! They are pèrsonality plus...Karen Lee and the other staff members are awesome! They are now on my Christmas card list!😀

• T

  Todd Haney
  2

  I came in to cash a simple check. I was the only one in the drive-thru and it took 15 minutes. Ridiculous. It was blamed on the system being slow. I would get a new system if I were y'all.