TruGrocer Federal Credit Union Highland St, Boise

TruGrocer Federal Credit Union Reviews

• A

  Adam Wirth
  5

  Trugrocer is a throwback to how customer service should be. They are local and they know your name when you walk in. I cannot say enough good things about my experience banking with them over the past 20 years. I highly recommend them.

  Response from the owner

  Thank you Adam, you are amazing as well! Thank you for being a loyal member all these years, we appreciate you! ❤️😎😊

• R

  Ray Polzin
  5

  I have always received great customer service! I closed my ICCU account precisely because they acted more like a bank than a credit union. TruGrocer is a real credit union.

  Response from the owner

  Thank you, Ray! 😊 We appreciate you!

• G

  Gail Shook
  5

  TruGrocer FCU is a fantastic financial institution. I found them easy to work with & their customervice is exemplary. Unlike other banks you can reach a real person without going through a series of choices none of which pertains to you. Thank you Trugrocer Federal Credit Union. Gail Shook

  Response from the owner

  Thank you for taking the time to leave us a review, Gail. We appreciate you!

• S

  Sam Matthews
  1

  Called in at the end of the day for some last minute banking transactions. After 20 minutes on hold I hung up. The Credit Union can do better than this. What happened to customer service.

• L

  Lisa Topping
  2

  Not my real name on my profile..but ive been banking at Albertsons fed credit union since 1981. Ny only wish would be if th

• S

  Spiral Cycle
  2

  Staff legitimately couldn't figure out how to handle my money properly after doing the same thing every month for years, went to ICCU and feel it's much better overall.

• 3

  3 3
  1

  Horrible customer service By Tammy! Seriously you don't hang up on a customer rude and unprofessional ugly attitude.

• S

  Susan Heuchert
  5

  I dealt with Denise Bardwell in the Orlando office for years while I lived in Florida. Now I know Jennifer Finn in the Bedford, TX office and have the same feeling with her that I did with Denise. I feel like I have a friend who is looking out for me but also advising me of my options in a professional manner. I feel I can speak honestly with Jennifer. It feels like having a friend in your local bank instead of a huge impersonal bank. I'm very grateful to have met Jennifer and look forward to many more years enjoying TruGrocer's services!

  Response from the owner

  Thank you, Susan! 😊😎Jennifer is an excellent Loan Officer, and we are so glad that she is a part of TruGrocer, and we are so happy that you are as well! ❤️It makes our week when we hear this kind of feedback; it adds a pep to our step! May you have a fantastic rest of your week, and know that we appreciate you!