Tri-CU Credit Union W 19th Ave, Kennewick

Tri-CU Credit Union Reviews

• M

  Melissa Oldham
  5

  Our son was buying his first new vehicle and we ran into a situation where the dealership needed more information after normal business hours. Tri-CU (specifically Trevor and Danielle) went out of their way to make sure we got that information quickly. I appreciate great customer care especially in today’s world where quality service is nearly impossible to find. Thanks again Trevor and Danielle - 5 stars to you both!!

• M

  Mike Smilie
  5

  I have been working with Tri-CU for several years now and my most recent experience was with Claudia. She make my loan experience as painless as possible and was a very pleasant experience. She was very easy to work with and answered all of my questions quickly. All of the staff there has always been great to work with and I do, and will continue to recommend them to all of my friends.

  Response from the owner

  Thank you for your kind review, it was a pleasure helping you!

• e

  emily ellis
  5

  Claudia made getting my loan quick and easy. She answered all of my questions and gave me a complete list of everything I was going to need. She returned my phone calls quickly. Honestly, she made what can sometimes be a monotonous process super easy.

• Y

  Yvette S
  5

  We have done business with them for years and highly recommend Tri-CU. Trevor G. is an outstanding representative of your branch. Whatever you are paying him is not enough!

• T

  Tyler
  5

  Trevor and his team were very professional and quick to get me any and all information i needed to process some financung for an unexpected expense. During the process we ran into a snag with the paperwork on their end and the issue was rectified almost immediately. After everything was said and done, they made sure to reach out and make sure i didnt have any followup questions which i appreciated greatly. The process was incredibly smooth and quick and I will be using their services in the future.

  Response from the owner

  Thank you for the great review Tyler, let us know if we can help more in the future!

• L

  Lupita Camargo
  1

  At first my car loan was Great! Trevor is such a great loan officer. After I paid my car 4 months later and still no title!! I’m pretty upset at how the situation is handle. I was told that my account was closed and they where waiting for my title to arrive. Which never happened. Today I called and asked where my vehicle title was at and was told they called the Licensing department to see where it was at since the bank never received my title. I don’t know if the bank doesn’t have someone that tracks down paid loans or what. I’m very upset about this. 4 months and no title now I have to wait another 4-8 weeks for my title to arrive hopefully. Don’t think I will ever come back or recommend this bank.

  Response from the owner

  Dear Lupita, We are so sorry for the delay! The Title Company incorrectly mailed your title to the wrong address (not to us), and then our internal tracking system somehow missed it. We handle dozens of titles every month with no problems, so we aren't sure how this one was missed. We are sorry for the delay, and are getting the title to you as soon as we can. We hope you give us another chance. - Tri-CU Credit Union

• D

  Dan McCann
  5

  Working with Trevor and Gracie on my HVAC loan went as smooth as any one should expect. They were courteous, friendly, and professional. Thank you for your outstanding customer service.

  Response from the owner

  Thanks for the nice review, we appreciate your business!

• L

  Laura Winkel
  5

  Claudia has been very supportive and accommodating in getting our loan processed. Thank you!

• A

  Angela Sauceda
  4

  Been banking here for 15 years now, since they were in a tiny office with busy drive thru. I love the people that work here. Most have been around for a long time and they all remember your name and routine. When I've needed documents and applied for a loan, the staff was always quick to respond. Even as a small bank, they are up to date with their banking app and website. Only reason I rated TRICU 4 Star is because I dread the long waits when I show up at their Drive thru. There's only one drive-thru lane and having to wait minutes to be helped is frustrating. You're going to keep growing, so I hope you figure that out.

  Response from the owner

  Thanks for the nice review! We are sorry for the longing drive-through times lately - perhaps we can help you with our free 24-hour ATMs, as they accept check deposits - and we can help you receive instant credit if you talk with us first (so we can waive hold times?). Thank you!

• E

  E. D.
  5

  Trevor & Gracie do a great job with writing loans. They are hardworking friendly, fast and very professional. I had my first bank account (Johnny Appleseed) here as a child and will continue coming here for loans. Thanks again.

  Response from the owner

  Thank you so much for the nice review Ed, have a great Spring!