Tremont Credit Union Corinth St, Roslindale

Tremont Credit Union Reviews

• L

  Louis Abate
  1

  If I could give negative stars to this "bank", I would. Customer service is the worst in the business. The online banking infrastructure is dated by about 10 years. The stories I have about this place, you couldn't make up. Stay far, far away!

  Response from the owner

  Sorry to hear. I guess our staff needs more training.

• C

  Chantal Valle
  1

  Paid off my car loan only to never be given my title MONTHS later. They only recently just sent me a letter (after contacting them 3 times regarding the same issue) saying I must request and pay for a duplicate title because they are no longer in possession of mine. What in the world? HOW DOES THAT MAKE ANY SENSE. I paid for the title when the loan was transferred initially. You "HAD" the title...so who did you mistakenly send the original title to? Do not use TCU, they are trash and cannot do their jobs right. If I could leave no stars I would. My uncle also had a big issue with them and his mortgage. So again...avoid TCU at all costs.

• D

  David Andrade
  1

  Went in to verify an old $100 bill was real and exchange it for a new bill. Teller was rude and argumentative and even went as far as to throw the new bill at me. Save yourself the headache and go to the BOA across the street, any normal bank is better than this dysfunctional credit Union.

• H

  Hung Le
  5

  Such great service when we open our account a few months ago. I get a response everytime I call. They're quick to resolve any problem I have, such as changing bank pin or lost passwords. Thank you TCU!

• R

  Rie
  1

  Literally tried calling them for a week so that they can resolve my banking issue. Been forwarded to a voice mail each time and when I leave my contact information NOBODY contacts me. Absolute terrible customer service. Why have a customer service number if nobody answers.

• D

  D. R. Albino
  1

  Have been a member for 8 years and over the last 3...they've represented everything a credit union SHOULDN'T be. I would pay anyone that can call their customer service line and actually speak to someone.

• R

  Robert Nangle
  1

  I was the only customer in the bank.There were 3 tellers and 2 people at their desk.I waited 5 minutes in line (by myself) before someone called me to and asked if they could help me with my transaction.Not very good service, in my opinion

• B

  Barry Robinson
  4

  Very professional. The leaders are well educated in the products. However, I do not like the inconsistency of their employees (revolving door).

• L

  Luz Vargas (LV)
  4

  Long line this morning, a bit of a wait in this cold weather. Custoner Service is always good.

• D

  Dennis Heelen
  1

  This credit union has the worst telephone customer service I think I have ever experienced with a banking institution !! Nobody ever answers the telephone !!

  Response from the owner

  Thank you for the feedback, Dennis. Our staff is working diligently to reduce the wait times on our 24/7 Call Center especially at peak calling times. Please know, you can always access your account wait-free through Online Banking, our Mobile App, or our Automated Member Telephone Self-Service line (MTS). All these services are free, more information can be found at https://www.tremontcu.org/online-services/. We appreciate you being a member, and our goal is 100% satisfaction! Thank you.