TowneBank Mt Pleasant Rd, Chesapeake

TowneBank Reviews

• M

  Mark Coradi
  5

  Customer Service is unmatched !!! Sheree Best and all the staff helped with the small business PPP loan. Made it so easy , communicated and gave updates throughout the entire process. If you are looking for bankers who become a part of your team, then look no further.

• B

  Brandy Waggoner
  1

  RUDE! RUDE! RUDE! I fill out most of my husbands checks and he signs them. Which is something we have done for over 11years mind you, I love him he’s a bit lazy about going to the bank, this time however when I’m fresh out of major surgery and am forced to dress in loose clothing as to not pull my stitches they treat me like I am a scamming fraud trying to pass off a check he didn’t write! Now they called and verified it WAS legitimate but not before they treated me like I was some kind of Criminal. Again mind you 11 years of this should have enough checks visible on their computers to prove not only his hand writing but mine as well!!!!!!! And Tonya the teller in particular was laughing at my distress over the whole situation which is just heart breaking considering my husbands Grandfather was one a Board member of the bank. To be treated so poorly and laughed at was just so infuriating and demeaning, I would never have thought TowneBank would sink so low. Truly saddening.

  Response from the owner

  Mrs. Waggoner, we are disheartened to hear that your visit to TowneBank was unpleasant today. We stand by our commitment to value every member and guest to our office. Our bankers' utmost concern is protecting our accountholders. We know that sometimes the protocols we are required to follow seem unnecessary, but they are there for your protection. Our branch manager at Great Bridge will follow up to answer any questions you have about your visit today, and how we can avoid any inconvenience to you in the future.

• S

  Shannon Bailie
  2

  Unfortunately not the warm inviting experience I hoped or expected considering I was opening a Estate Account. Christy was rude and defensive when I questioned the account she suggested. And oddly didn't even offer condolences.

  Response from the owner

  Ms. Bailie, we are so sorry that you had an unpleasant experience. Our bankers are well-versed in the estate account process, but we know it can be an upsetting conversation. We hope we get another opportunity to earn a better review from you.

• A

  Amber Wright
  5

  I love this bank! The staff are like family and always helpful and friendly. The customers greet the bankers by name because they have been there so long. I recommend towne bank to everyone.

  Response from the owner

  Amber, we are so grateful to you for sharing your hometown banking experience! We agree that our Great Bridge team is tops! Thank you for recommending TowneBank to others. Your referral is the best compliment.