Town & Country Bank State Hwy, Pevely

Town & Country Bank Reviews

• H

  Hannah Dixon
  1

  App consistently displays incorrect balance, deposits temporarily go missing from my account, making me unable to use the money I actually have, card randomly decides I've hit the daily spending limit on days I haven't used it at all (upon checking the balance, no money was spent, this of course only happens after hours so I cant get it corrected). I really don't understand how these problems have persisted since I opened my account in 2019. How has none of this been fixed?

  Response from the owner

  We apologize for your frustration and value our customer's feedback. Please know that your concerns are taken seriously and will be used to better our customer service experience. Please email your contact information to [email protected] so we can have the appropriate person contact you for a resolution.

• T

  The Grind
  1

  I opened an account here (checking) and had nothing but problems and was even denied multiple requests for improvement.

  Response from the owner

  Thank you for bringing this to our attention. We're sorry you had a bad experience, and we'll strive to do better. You may reach us anytime at [email protected] or (573) 729-3155. Again, thank you for your feedback!

• D

  Dennis Kaelin
  1

  No one in my area could break a $100 bill so I went to this “Bank” and they tell me they can’t take my money because I don’t have a account... A bank that won’t exchange money is not a bank. Will never recommend to anyone to bank there

  Response from the owner

  Thank you for your review. We are sorry to hear you had a frustrating experience but appreciate you bringing this issue to our attention.

• E

  Erin Adamson
  5

  My daughter opened a Teen Access account not long ago and loves it! As a parent I love that I can also see all the activity on her account both online and on the app! Transferring money is easy too😁. Highly recommended 👌

  Response from the owner

  Erin, thank you so much for the great feedback! We truly appreciate the recommendation!

• J

  John de Greck
  5

  Cristina Bates completed our mortgage re-finance this week when we signed all the pertinent documents in her office. The re-finance was a fairly long process and required several requests for documents. Cristina was polite, patient and thorough as we moved through everything. At closing, she was prepared with all the necessary papers and stepped us through each document carefully. She was knowledgeable and professional throughout. Cristina and Town and Country Bank were a pleasure to deal with.

  Response from the owner

  John, thank you so much for the great review! We truly appreciate you taking the time to share this great feedback with us! We are always here to help in any way that we can!

• R

  Robin Heaton
  1

  Very very disappointed with this bank!! Yesterday my sister attempted to open a checking account and that didn’t happen!! They insisted that her husband needed to be there in which that wasn’t possible. So she attempted to open the account in just her name and they questioned her why she didn’t want her husband on the account. In which she did but they wouldn’t let her! They also said they didn’t know her!! She is 63 and can’t open a checking account on her own!! What’s wrong with this picture?? Her husband is a doctor and is not able to be present to open this checking account. I can only guess that they do not need any new accounts!!

  Response from the owner

  We are sorry to learn of your sister's experience and want to provide the best customer service. Please have her email her contact information to [email protected] and, we can have the appropriate person contact her for a resolution.

• P

  Penny Harper
  5

  Love this bank! I was in there when another customer was in there and wanted to argue with the teller about not getting their way ( c above). That teller gave her all different ways to help . I want a bank that helps me out and has my best interest at heart. THANK YOU TOWN N COUNTRY BANK !!!

  Response from the owner

  Thank you for the 5-star rating and for taking the time to share your feedback with us. It means so much and helps us to make sure we are offering the best customer service.

• r

  rob padasso
  1

  The workers are very rude at this bank. Branch manager tries to put a game face on but then stabs you in the back. This bank is such a scam. Watch for hidden fees in your account. Seriously go to another bank, much much better banks out there with NO fees AND if fees do exist they expose them!

• M

  Michael Pierce
  1

  I'm a local business and went in to get change, they told me they could only give change up to a 20.00. Unless I have a account, for a local business that wants my business that will never happen, don't waste the money on sending me your junk mail.

  Response from the owner

  We are sorry for your experience and want to provide the best customer service. Please email your contact information to [email protected] and we can have the appropriate person contact you for a resolution.

• J

  Jeff Appleton
  5

  Everyone is very professional and friendly. They great you by name when you walk in the door. It is very refreshing! And I would recommend Town & Country bank to my family and friends.

  Response from the owner

  Thanks for taking the time to share your feedback with us. It means so much and helps us to make sure we are offering the best customer service.