Sapaugh Cadillac Mcnutt St, Herculaneum

Sapaugh Cadillac Reviews

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  William Oller (X-ray Spectre)
  3

  I dropped my car off to have my check engine light checked at 7am and by 5:30pm they called to tell me what the issue was and that they needed to order the part. I suppose part of this is my fault for telling them I needed my car back before the end of day. Clearly I should have said as soon as possible. Now I have to schedule another appointment to drop it off again. I understand they are busy, but why did it take them 9 hours to look at it? **Update** I was called by the Executive General Manager shortly after my score. I received assurance the service department was spoken to about this and that they were reminded that vehicles with appointments should be seen as close to their appointment time as possible. I will add another star to my review because I do appreciate them reaching out to me. My suggestion is to tell them you need your car as soon as possible vs saying end of day.

  Response from the owner

  William----- I am Joe Clemens the Executive General Manager of Sapaugh and I tried reaching out to you by phone and I left you a voice message. Thank you for your feedback. We strive as a company to be perfect in all of our interactions, but there are always instances when perceptions are not aligned. We would love to discuss this further with you directly. Could we discuss this in person or on the phone as I want to give this personal attention ? Sincerely Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email [email protected]

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  Rita Menke
  5

  Last month was our 4th shopping experience at SAPAUGH !! We have never been disappointed. We will not buy a car anywhere else. Our salesman Kevin was outstanding. He was patient, friendly, helpful, knowledgeable , and professional. He was not pushy. He took his time to explain all of the features. We took two cars on test drives before deciding on the Cadillac XT6. We love our new SUV. The GM Mr. Joe Clemens even allowed time to chat with us. In addition to the sales dept, the service dept is excellent. Thank you, Sapaugh! Rita and Bob

  Response from the owner

  Rita and Bob----------- Thank You so much for your business and the 5 Star Review ! I truly appreciate your business and your continued loyalty and the entire Sapaugh Team is here for you! Sincerely Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email [email protected]

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  Karla Schnettgoecke
  5

  Best dealership I have had the pleasure to purchase 2 Cadillac XT 4's from...

  Response from the owner

  Karla----Thank You ! We Appreciate Your Business and Kind Words About Your Experience ! The entire Sapaugh Team is here for all of your Automotive needs and we look forward to serving You ! Sincerely Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email [email protected]

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  Brenda Thiele
  5

  The friendliness, caring car shop you'll ever visit. The hostess is so friendly and helpful. Always has a smile.

  Response from the owner

  Brenda----- Thank You ! We appreciate the kind words about your Experience and our Team and we look forward to serving you for all of your Automotive needs ! Sincerely Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email [email protected]

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  David Boyet
  5

  Been a customer for several years at Sapaugh. Had issues with my 2017 GMC Acadia. From start to finish my concerns were addressed. Great job to Service Manager, Dave Walker & his crew. Special Kudos to Ryan & Michelle. I’ll continue being a customer at Sapaugh. I also challenge all Veterans to shop Sapaugh before making a final decision. 🇺🇸👍

  Response from the owner

  David----- Thank You ! we appreciate your loyalty and kind words about our Team and your experience !! The entire Sapaugh Team looks forward to serving you in the future ! Sincerely Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email [email protected]

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  Anthony Mitchell
  5

  I would like thank Joe Clemons for inviting me in to speak with him personally and helping me solve a few issues. He was very understanding about things and offered solutions to fix it. His customer service skills were above and beyond any expectations that I had going there. I appreciate that more you know.

  Response from the owner

  Anthony----Thank You for giving me the opportunity to make things right ! Customer Satisfaction and Experience means everything to me and the entire Sapaugh Team. We look forward to serving you in the future ! Sincerely Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email [email protected]

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  Donna Blake
  5

  We loved Sapaugh in Festus. We had a very good finance guy that worked with us, his name was Jeff. We also were very pleased with our sales person Angie, she worked really hard to help us find exactly what we wanted!! 2017 GMC Sierra.

  Response from the owner

  Donna---- Thank You ! We appreciate your business and kind words about Angie and Jeff. The entire Sapaugh Team is there for all of your Automotive needs ! Sincerely Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email [email protected]

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  Alexandria Stauffer
  5

  I just had the most incredible experience buying my first Cadillac! From start to finish, the process was easy, quick, and just as important, a really great price! The entire Sapaugh team went above and beyond to make the entire experience special for me. They took the time to show me all the ‘bells and whistles’ and answer all my questions so I was very comfortable driving it off the lot. I now have firsthand experience to what they mean when they say Best Deals, Best Team, Best Service. Thank you Sapaugh for making this car buying experience so memorable for my husband and me!

  Response from the owner

  Alex----- Thank You ! Welcome to the Sapaugh Family ! We appreciate your business and the entire Sapaugh Team looks forward to serving you for all of your Automotive needs ! Sincerely Joe Clemens General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email [email protected]

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  Kenneth Dillon
  5

  I moved here from Chicago a year ago and have been bringing my car here for service, I can't say enough how helpful Michelle ( loaner department ) and Mark ( service department ) have been. I hope their bosses realize they are a asset to this dealership. 👍🏿👍🏿

  Response from the owner

  Kenneth---- Thank You ! We appreciate your business and the kind words about your experience !! We agree and we know know that Michelle and Mark are Great Assets to Sapaugh and we are Blessed to have them on the team ! The entire Sapaugh Team looks forward to serving you in the future ! Sincerely Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email [email protected]

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  Robert Maloney
  4

  As usual everything was fine. The service desk and, in particular, the woman who was the person who gave information to the people waiting for their cars WAS SUPERB. Her friendliness, concern and attention to detail was outstanding. I'm sorry I don't remember her name. However, as an Ambassador of Good Will she is Excellent!!!!!!!. My only concern with the service is that in over twelve years of being a Sapaugh customer is that they always returned the car clean, when the work was through. In my last two visits this has been overlooked. If their maintenance policy towards washing and vacuuming cars before return has changed, I apologize for making light if it. It is really insignificant. Their service compared to the other Cadillac Dealer in the St. Louis area is beyond reproach.

  Response from the owner

  Robert---------Thank You for your kind words about June and your experience with Sapaugh Cadillac. Thank You for the feedback about your car not being cleaned. I apologize for us not getting it cleaned and I will speak with Service Management and make sure this is taken care of for the future. Your satisfaction is important to us, so we want to sincerely thank you for choosing Sapaugh Cadillac and we hope to see you again soon! Sincerely Joe Clemens General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email [email protected]