Tobacco Valley Teachers Federal Credit Union S Rd, Enfield

Tobacco Valley Teachers Federal Credit Union Reviews

• B

  Brian Kowalenko
  4

  I've been banking here for over 20 years. Friendly, helpful staff who (for the most part) recognize you and know your name, though there has been a bit more turnover lately due to retirements. Keep an eye on your checking balance. They're quick to hit you with overdraft fees which can really add up quickly.

• A

  Alexander A.
  1

  Do not use this bank! They do not care about you as a customer and only care about money. I have had multiple problems with this bank but the most recent and worst thing that happened finally made me want to write this. Also after seeing a post of similar nature I knew the employees don't have your best interest in mind and only care about putting as many fines/fees as possible on your account. I had a company that kept trying to charge my account after telling both the bank and the company I don't want it charged on that account and was using a different banking institution I use. The bank let the company keep trying to charge it over and over so many times to where I was paying more to the bank in fees then I was for the actual charge. When I called to try and work it out with the bank I spoke to multiple people and no one would listen or want to help me (they were souless). I have banked with other institutions that were so much better in thess situations and wasn't trying to bleed me dry in fines/fees. Unfortunately ACU is in another state across the country so it's hard to use it for all my banking needs. BOTTOM LINE: avoid this bank I promise it will save you so much hardache and money.

  Response from the owner

  We are sorry you feel this way. Our members’ financial wellness is our top priority. We have explained the process of electronic transactions, as well as for your specific situation and will gladly help you again. Feel free to contact our Assistant Manager for further assistance.

• T

  Toiya Wells
  4

  I've been a satisfied member since 1999. Customer service has always been top notch! It would be great to have the option to deposit checks by taking a picture of it and uploading it to the bank. Anything to take current with the competitors would be awesome.

  Response from the owner

  Toiya, thank you for your kind words and feedback! We are looking into possibly adding Mobile Remote Check Deposit and will let our members know if we do.

• T

  Tim Gran
  1

  COVID separates the businesses worth supporting from those that are not. This is when a business tells you who they really are, Some will look out for the community/neighbors they make money off during the COVID pandemic and others won’t...I would NOT recommend anyone to get a loan or do business here.

• N

  Nurse Van
  4

  Super friendly service. Quick in quick out. I wish hours were a bit longer, like 5pm.

  Response from the owner

  Thank you for your kind words! The credit union is open until 5 p.m. on Thursdays from September through June. We hope to see you soon.