TNBANK S Illinois Ave, Oak Ridge

TNBANK Reviews

• S

  Spencer Hammond
  5

  I had the pleasure to work with Dale Trezise, and it was a fantastic experience. Dale was so accommodating and proactive in making sure everything was done when it needed to be. Choosing TN Bank allowed for my home purchasing experience to be just a little less stressful, and for that I am very grateful.

  Response from the owner

  Thank you so much! Dale is top notch!

• D

  Dave Jacobs
  5

  Dale was very friendly and took us through the mortgage process with a minimum of paperwork. Everything was smooth and professional and I would highly recommend him and his team to anyone looking for a home loan.

  Response from the owner

  Thank you, Dale is fantastic!

• N

  Natalie Martin
  2

  I’ve been banking with TN Bank for over five years. Loved the hometown, small bank feeling. Most of the tellers are competent and quite friendly. As of late, there have been some new tellers that seemed to not be trained as well. Often longer wait times than other banks but I came to appreciate the relationship I had as a regular. This week, due slower Usps, a regular check I receive was delayed by 3 days. As soon as I realized it, I tried to cancel automatic payment but was unable to without 72 hours notice. TN bank charged me three NSF fees = over 100 dollars. Even after pleading with manager, Jennifer, they refused to take off even ONE NSF charge. As a full time caretaker to my severely disabled 21 year old, as well as family unemployment due to Covid-19, this was incredibly damaging. In eight years, I’ve never asked for a fee to be removed or complained about their slow service. Needless to say, I’m closing my account and my daughter’s account immediately. Don’t mistake the small town banking illusion for actual decent support/customer service.

  Response from the owner

  Natalie, The cancellation of your automatic payment was due to a 3rd party vendor. Unfortunately our bank does not and can not control other entities policies or procedures. I am truly sorry for this unfortunate event.

• B

  Becky Eckert
  5

  Dale Trezise was a tremendous help throughout the mortgage process. He provided quick responses to my questions and explained things in a way that I could understand, making me fee comfortable throughout the process.

  Response from the owner

  Thank you Becky!!!!

• R

  Renee Smith
  5

  I used TN Bank for a recent mortgage refinance. Lori W is amazing to work with, as well as Christie G. The process was incredibly easy and they answered all questions and were extremely professional. I would not hesitate to refer friends and family to TN Bank. Well done ladies!!

  Response from the owner

  Thank you so much!

• B

  Brooke Carroll
  5

  Lorie and Christy are AMAZING if you are looking to purchase a home. They were extremely professional and got things done in a timely manner. They were very courteous, and I would recommend them to anyone and everyone. They were the best. They made buying a home simple!

  Response from the owner

  Thank you so much and congratulations on your new home!!

• B

  Bekah Lyn
  5

  After a bad experience I decided to give it one more go on a home loan. I was connected with Monica and from our first conversation I knew This was going to work out! She is one of the nicest , down to earth people I have met! She helped me from start to finish and answered every question! She even has contacted me since my home purchase to say hello. I would and will recommend Monica to everyone I know with banking needs. Bekah & Jaxon

  Response from the owner

  Thank you so much, and welcome to the TNBANK family!!!

• C

  Christmas at The Ranch
  5

  I Cannot say enough Great Things about TNBANK & Scott Chase, For Going OVER & BEYOND helping with solutions for Home Financing for my Family & Myself ! Having 3 or 4 homes in the past and dealing with Banks , I have never had the kind of Service in which I am Receiving now, Being a Very Friendly, Insightful, Honest and Personable Relationship with Scott Chase & TNBANK . ALL I can say Folks, if there's a way for it to be done, Scott will find it. Thank You Scott for all of of your Hard work and Honesty. Looking forward to working with You in the Future . BJH

  Response from the owner

  Thank you so much! What a wonderful review, we absolutely appreciate Scott Chase and the work he does and we appreciate our customers. Thank you for doing business with TNBANK and TNBANK Mortgage!

• L

  LisaG
  5

  Other than a 15 min initial wait, opening a new account was quick & easy. Jennifer made sure I was setup for everything I need, including online banking which can be confusing to get started. I love the cash back option. Free money!

  Response from the owner

  We apologize for your wait time and thank you for letting us know so we can address it. Welcome to the TNBANK family!

• A

  Anthony Sulfridge
  5

  I had a wonderfull experience at TNBank I had tried getting a loan at other places and with my uniquely challenging situation I was unsucessful. I was able to get started with Heather Emert who had all the answers and led me to Kelly Rice. Kelly worked extremely hard, I never had to ask her anything twice and she always got answers to me within a few hours, sometimes minutes. She reviewed every option and found not the first one to show up, but the best one for me. She was very knowledgable and was able to tell me up front basically all I would need before it was needed so when the time came there was no scrambling around. Kelly walked with me every step of the way for over a month and talked to me nearly every day; I never felt unprepared, behind, uneducated, or uninvilved. The entire team that she consulted with at TN Bank was promt and ahead on schedule. Even my experienced realator complimented Kelly and the team to me in private when it was all said and done. I struggled before TNBank and can Honestly say I might not have a House right now without the hard work, knowledge, and Character of going beyond what was necesary and into what was in my best interest, of Kelly and her entire team.

  Response from the owner

  Wow! Thank you so much! Thank you for banking local.