Advance Financial S Illinois Ave, Oak Ridge

Advance Financial Reviews

• J

  John Branch
  5

  Karen is the greatest!!!!!! Goes way beyond what is expected to help every single time I need assistance. Always so helpful to explain everything in great detail. She is my go to for all of my money nerds.

  Response from the owner

  Thank you so much for the 5-star review! We love being able to help our customers.

• H

  Harlon Seeber
  5

  Advance Financial in Oak Ridge was very helpful to me. I am on a fixed income and had some emergency bills come up that I was not prepared to pay for. I went to the Oak Ridge location and the employees there were very helpful. I wasn't sure how everything worked, but they all helped explain everything to me so I knew exactly what to expect. The process was very easy and I didn't have to wait long to be approved. I didn't need the full amount I was approved for, but I still have money available if another unforeseen bill comes up. I really appreciate everyone's help at Advance Financial because I needed to pay these emergency bills and I feel better knowing that this is an option for me for this month and in the future.

  Response from the owner

  Thanks for the review! We love to hear from our customers.

• A

  Agota McFarland
  5

  I had the most wonderful experience while applying for a loan. I had seen the commercials for this type of loan and thought it sounded fast and convenient. I walked in to the store not knowing really how the loan worked and after talking with Karen and Stephanie, I understood how the line of credit worked with out a doubt. Karen and Stephanie explained to me how the line of credit works and I saw them both helping each other gather the information they needed to get me approved. I only needed a short term loan of $50 for my grandson's Easter basket and Easter dinner. I was actually approved for a full $400! I explained to them that I didn't really need the full amount but it was nice to know I have that money available if I do need it. I would recommend the Oak Ridge store to all my friends. I also like the fact that they are open 24/7.

• B

  Brock Harden
  5

  I've never been into Advance before but have passed it on my way home a dozen times. I needed to send money to my dad who lives a few states away. Sydney was very helpful, as I have never used Western Union before. She was very friendly and explained how the form was supposed to be filled out and what information my dad needed to be able to pick up the money. I would recommend this company to anyone who wants fast and friendly service.

• M

  Martha Cantrell
  5

  The Oak Ridge store has the most outstanding customer service of all the stores I have been to. I was having trouble with paying my bills and needed a loan. The tellers at the store helped me collect all the information I needed to get approved. I wasn't sure how to obtain everything I needed because my phone was out of data. The tellers let me use their computer with a neat plug-in keyboard to find my paystubs online. Thank Advance Financial Oak Ridge! You really helped me out in my time of need and I will definitely refer my friends to you.

• J

  John Lambert
  5

  I had a wonderful experience on 9/21. There was a young gentlemen there named Tom who helped me with my loan. I didn't really know the difference between a payday loan and the flex loan. He helped explain how the loan works and the benefits of it. I just needed a little extra cash to get me through to the end of the month. I didn't have to hardly wait no time before I was approved. Thanks Tom for your help. I will be sending my friends for their referral program too.

  Response from the owner

  Thanks for the review! We love to hear from our customers.

• S

  Savvy Reese
  5

  Free money orders, always fast quick and easy. Took me less then 5 minutes today to go in, get a money order for rent, and get out. My kids love the free suckers and I love the free & friendly service!

  Response from the owner

  Thank you so much for your review. We love hearing from our customers.

• L

  Lacey Baughman
  5

  I come here often when I need to try and shift money around because I work on commission. I also use their free money order service for bills. Whenever I come in the attendants are always very polite and non-judgemental. To anyone leaving bad reviews maybe you just need to chill. Customer service is not an easy job. If you think it is then why don't you try it for a week. All in all I have been using their services for the past two years and yes the interest is high.. but that's the point. I only use it for emergencies and I almost always pay it off within a month or two. I was in there the other night actually and their systems were down and the attendant kept apologizing for the wait and I just waited until we were able to do what I needed to do. Can't say that for the other people that came in. Computers are machines people! (Machines break sometimes.) If something slows down or stops they still have to make sure the paperwork is correct due to legal obligations. The people who work at this store are always super friendly and maybe I'm just more easy-going than your average Joe, but I see a lot of people go into this store and over-react when they don't immediately get their way. They don't use credit. It is based on your income. If you don't have reliable income than you probably shouldn't be trying to take out a loan you can't pay for. Thanks Advance Financial!!!

• A

  Aaron OReilly
  1

  Complete TRASH!! I went there on my lunch break to send money. I was told they are doing some shift handover or something like that. I politely asked how long it would take and was told "10 minutes at most 15 minutes but most likely 10 minutes". Being tight on time I decided to wait. At 21 minutes after I ask how much longer they will be and I was told it would be another "5 minutes or so". I mean just because most of their clients are up creek (which I am not) doesn't mean it gives you any right to abuse their situation. Absolutely disgusting. I just left being at the end of my lunch break. What pathetic pieces of TRASH!!

  Response from the owner

  We take pride in giving our customers the best service possible and hate that you have had a negative experience. We would love the opportunity to make this situation right. Please send your contact information to [email protected] and someone will reach out to you to work on resolving your issues.

• C

  Corwin Walls
  5

  I really like this location. The people who work here are always really nice. I get my rent money orders here and when i mentioned once that i was on my way to pay my utilities, the girl told me she couild take care of that i saved a trip. if you ever need extra money ill definitely try here fist.