The Gray Team of Direct Mortgage Loans Washington St, Columbus

The Gray Team of Direct Mortgage Loans Reviews

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  Mikayla Sloan
  5

  From months before closing on our house to a year past buying our house - Bo and his team were (and still are) there to answer questions about literally anything no matter how crazy it sounded. Bo and his team made the loan process feel like you were speaking with an old friend about a new opportunity rather than going to a stranger. I’d highly recommend Bo and his team. Definitely going back when we decide to buy another home in a few years. I seriously can’t say enough good things about the experience.

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  Nicole Fyfe
  5

  Meagan makes the whole home buying process so much easier. I can’t imagine doing this without her cheering us on and guiding us the entire way, even calming us down when we freak out because things aren’t going according to plan. She never freaks out and is always available for the relentless questions I have. Hands down BEST in the business! I’ve made a friend for life in my “mortgage girl!”

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  Megan Hatton (Meggs;;)
  5

  Meagan is so incredibly kind and patient. She goes above and beyond to answer any questions you may have and never makes you feel like another for asking things. I cannot say enough great things about her! Give her a call, you won’t be disappointed💜

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  Crystal Anderson
  5

  Meagan and Bo are the shining example of what lending should look like. Excellent knowledge and communication throughout the process. Always a solid client with a pre-approval from the Gray Team. Happy to work with them any and every time!

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  Randy Robinson
  5

  working with Bo on our homeloan was the best choice we could have made! the process went smooth as it could and was perfect! the gray team is amazing team to work with.

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  John Hawn
  5

  We loved working with Bo and his staff to refinance our home. They made it a very smooth process, lowered our rate, and saved us money!

• S

  Steve Fox
  5

  Buying a home can be a nerve-racking experience, but Meagan at Integrity Mortgage made our experience smooth and low stress. I couldn't have asked for a better mortgage lending experience! Any time I felt stressed out or had questions Meagan was always ready to help and responded to my messages quickly, and at pretty much any time of day! Meagan is fantastic to work with and I feel like we were well taken care of and always in good hands during our new home purchase. If you need a loan officer, look no further! Thank you, Meagan!

• B

  Billy Barr
  5

  Meagan was very patient and helpful throughout the entire process of buying our home. We were first time buyers and had no clue what we were doing. She took her time explaining things to us and never made us feel uncomfortable or inexperienced; even though we clearly were. She kept in close contact with us through emails, texts and phone calls and always made us feel like we were a priority. We never felt like we were being a bother to her. We never thought home-ownership would be possible for us and thanks to Meagan's time and knowledge of loan programs we are now in our dream home where our kids have a yard to play in and their own rooms! She made a dream come true for our family and we will never be able to thank her enough. You can tell she loves what she does and really connects to people on a personal level. We never once felt like we were just a paycheck to her. I have recommended her office to everyone I know that's interested in buying a home and sometimes even to people I don't know! Call Integrity's Columbus office! You will not be disappointed in the service you get!

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  Jessica Alcock
  5

  I had a fantastic experience working with Integrity Mortgage Group during the process of obtaining a loan for my new home! Bo and Meagan Gray are professional, honest, and hardworking loan officers and genuinely good people. They went above and beyond to ensure that I got the best loan possible and to make moving into my new home a reality. They truly want the best for you and your family!!! I would highly recommend their services!

• s

  seth schumacher
  1

  Had to provide a ridiculous amount of personal information, were repeatedly dismissed when asking questions and generally treated as a nuisance throughout the entire process. Backed out at the end due to all these difficulties, our loan processor then sent us to her boss, who sent us to her boss, who pretended to try to get us to stay. In reality he just wanted somebody to take his day out on since he then screamed at and attempted to belittle my wife and I both for several minutes before I hung up.

  Response from the owner

  Hi Seth. Unfortunately the description of events as you described are just simply put - not truthful. When applying for a mortgage there are general amounts of information that are required. These come directly from the program guidelines and have nothing to do with the lender directly. I (Meagan) went above and beyond in service, even answered many calls and texts from both you and your wife outside business hours. This included taking a call at 8:30 pm to provide answers to questions you felt were needed right then. Multiple times you used profane language to address myself and employees. In the most recent of these events, I very calmly told you that this is a professional transaction and we do expect all parties to behave in a professional way. I stated that once you were able to speak in a way that did not contain a raised voice or profane language, we could absolutely move forward. You then proceeded to spew more profanity at me and hung up. Then you called and spoke with Lindsey, who directed you to Bo. Bo told you he would be happy to move forward with you but that both he and myself hold the same standard for transactions. He stated that he also would not allow any profanity or raised voices during this professional transaction and that moving forward the tone would need to be different. Your reaction to this was to spew a host of profanities towards him as well saying that you would "do whatever you want" and then proceeded to hang up. We gladly and proudly serve all customers with professionalism. However we do have standards of treatment of all of our office personnel. You were unable to behave in a way that adhered to that very basic standard of treatment, and when asked to do so, refused. We do not allow verbal abuse from anyone and will not apologize for this standard. Aggression and profanity have no place in a professional setting. We will continue to require all clients to behave in the same way as you were asked to.