Fifth Third Bank & ATM 25th St, Columbus

Fifth Third Bank & ATM Reviews

• C

  Chris Ault
  5

  Brittany Wood from the Columbus, IN branch is wonderful. Goes beyond to help you with whatever it is you need. She’s the reason I picked 5/3 over any other bank! Thank you Brittany, you’re the real MVP!

  Response from the owner

  Hi Chris, we appreciate you taking the time to share your experience and recognize Brittany.

• L

  Leah
  1

  I, as a none customer, tried to cash a check written off of Fifth Third in the drive through where I am asked to come inside so they can “create a profile” for me. When I get inside they call to verify the check which was unsuccessful because no one answered their call. I am then told there will be a fee for cashing my check, in my situation came out to $8. I’m also asked to provide my phone number and SOCIAL SECURITY NUMBER. The teller told me I could open a free checking account to avoid the check cashing fee. Why so I can be charged other miscellaneous fees? No thank you! I currently work at a bank and have previous banking experience to tell you that none of your competitors in this market are going such lengths to get checks cashed. I’m absolutely baffled by my experience today and will continue to encourage people to bank elsewhere.

  Response from the owner

  Leah, Thank you for taking the time to leave us a review. We're very sorry to hear you didn't receive the kind of service we strive to give our customers at Fifth Third. If you'd like to discuss further, please give us a call at 877-833-9973. Your business is important to us.

• H

  Heather Ricks
  5

  Brittany was very helpful setting my account up, now I have an account instead of carrying my money and taking a chance of loosing it… thanks Brittany

  Response from the owner

  Thank you taking time to for share your positive experience with us. We appreciate you! Have a great day!

• M

  Mr. Wiley
  1

  Took a check written on their bank - wanted to charge me $5 to cash their check. I agreed then they said now we need to create a profile. All was good until the teller wanted my social. I said I’m not giving my social - she responds then I can’t cash the check. Moments before she could for $5. Lie much... Terrible customer service... I told her and this is the reason I don’t bank here. She said “good”. No wonder 5/3rd has a small number of banks in a bank town!

• J

  Jovany Kay
  1

  I always call them and they never pick up the phone. I always have to call customer service.

  Response from the owner

  Jovany, I'm very sorry to hear your experience with our bank was unsatisfactory. We are committed to taking the necessary steps to make sure your experience improves in the future. Would you mind giving us a call at 877-833-9973 to discuss? Thanks!

• M

  Michael Housefield
  5

  friendly service, and free notary service for patrons.

  Response from the owner

  We love to hear this, Michael! Your feedback is appreciated.

• G

  Greg
  1

  been with them for years but still can't get any fiancial help by means of loan, credit cards, or refinancing etc. now that my household is struggling from the covid 19 closures they cut off my early access , even tho when I use it I pay everything back on time. don't waste your time look into another bank.

  Response from the owner

  I apologize that your experience did not meet the level of service we strive for at Fifth Third. I will share this feedback with the team. Thanks again for taking the time to let us know.

• C

  Craig List
  1

  Escrow goes up every other year even though insurance and taxes go down and mortgage rate is fixed. Hard to get a live person on phone. Local branch nice but slow. They will discard your ATM card if it gets stuck in machine in 2 days even though you call to say you'll get it Saturday because they love policy more than you.

• V

  Victoria Moses-Adeyanju
  1

  If there’s anyway I can give them 0 star or negative, I def will. Extremely rude customer care service on the phone, information they give out is different from what the bankers say.. horrible I must say.! I can’t wait to close the damn account & leave their behind. DO NOT BANK WITH THEM... HORRIBLE.!!!

  Response from the owner

  Hi Victoria, We are sorry you feel that your situation was mishandled. If you would like to discuss the situation further with us, please call our team at 877-833-9973. Thanks!

• C

  Carolee Harless
  5

  Nathan , Danielle , Christi ,Mary Great bunch of people at columbus. Always smiling and greet you when you come in the door. They happily go above and beyond to insure customers needs are met. Very friendly bunch