The Decker Group at First United Bank Mortgage Preston Rd, Frisco

The Decker Group at First United Bank Mortgage Reviews

• C

  Courtney McAulay
  5

  First United is the best mortgage company to work with. We have used them twice now and will use them in the future. Quick communication and super helpful throughout what can be a stressful process for most!

• B

  Brenda Foster
  5

  Kelly and his team are outstanding! He truly knows what great customer service is! Kelly was always available to answer any questions we had during the loan process. His team kept our loan moving quickly with no delays. After we signed the papers on our new home, Kelly called me personally within an hour of closing to congratulate us. Now that's great customer service!

• A

  Aloke Sarkar
  5

  Excellent support from Kelly and his team on the entire mortgage process - from start to finish! Thanks a lot for the transparency, clear communications, competitive interest rate, friendly service and timely responses. I had done with business with First United several years before and coming back was just as much a pleasure! Absolutely recommend to anyone.

• J

  J Mo
  5

  Kelly, and his assistant Katie, got everything in order quickly and efficiently. They were patient and presented good options for what we wanted to accomplish. From start to finish, everything was well organized, well explained, and on time! I can't thank them enough.

• E

  Erik & Abby Dalager
  5

  My husband and I recently went through the process of buying our first home and we are SO PLEASED with Kelly and his service. We were very unsure about the home buying process, but wanted to understand as much as we could. We were referred to Kelly at First United via a family friend and our realtor. I can’t express how involved, responsive, and knowledgeable Kelly and his team are. Kelly was extremely patient with our multitude of questions and was always available via email or calls for even the smallest question. As people who like to have control, Kelly made sure we felt we had control over the process and provided seamless and detailed guidance. Kelly provides documentation of everything, clear & concise answers, and exact timelines. Honestly, we couldn’t have asked for more. We expected an on-again, off-again contact from a person who stood at arms length, but Kelly easily became a close friend and mentor. We felt completely confident in our choice and the process and left with every question answered every time. Thank you so so much Kelly!

• G

  Gary and Lauralee Carson
  5

  Kelly and his team were great to work with and did an excellent job handling our mortgage transaction. He kept us informed and made the process very easy. We would highly recommend Kelly Decker.

• A

  Adam Thompson
  5

  Just completed by second refinance w/Kelly and his team. Kelly is knowledgeable and helpful about best options, filings are mostly electronic and fast, close was quick. Will always use Kelly for any mortgage needs and have recommended him to many friends.

• J

  James Hadley
  5

  Over the past few years Kelly and his group at First United Bank Mortgage has been my go to spot for all of my mortgage needs and questions. Kelly is extremely professional, courteous, and prompt (even responding to last minute requests on the weekends and after hours). In the past, Kelly has helped me with my mortgage needs related to investment properties. More recently, he helped with the re-fi my personal home. I have always been very pleased with Kelly's products and the level of service. I highly recommend Kelly to all of my friends. I'd urge anyone in the market to call or email to find out what Kelly can do for you.

• A

  Anna Platz
  5

  Kelly helped us with our mortgage when we bought our first house, and again to refinance a few years later. We couldn't have been happier with the whole process. Kelly does a great job of explaining everything along the way and communicating what is going on and how things are progressing. I was very confident putting this important transaction in his hands.

• M

  Matt Corcoran
  5

  Kelly Decker and First United are just flat out awesome. I had used them for a cashout refi before, and was pleased with that service then. But their outstanding service went to a whole new level as they waited for our home to sell in order for us to purchase our next home - which was a 7 month period. During that time, we contracted on 7 homes, and finally purchased the 7th after our home sold in time. During this time, Kelly Decker was incredibly patient, super fast with estimates to help me budget, and professional the entire way. Thank you very much for helping us during this incredible journey!