Texas Trust Credit Union W Bardin Rd, Arlington

Texas Trust Credit Union Reviews

• A

  A WM
  5

  Texas Trust has helped me and my family with every service we have asked about with patient and knowledge. I know this may cause others to have longer wait times. Sometimes, I feel like I am taking up there time and other banks/credit unions might rush you along just to get to the next customer. But here, they make you feel like it is about quality not quantity. And the people here give us 5 star service every visit! So, when I do come and have to wait in line, I am not bothered...because I know that they are just taking good care of another member. And I have other options for almost every service that they offer, if I just cannot wait (online or over the phone or the ATMS). And I have visited at least 3 different branches and have had the same experience. Anytime there is an issue, they are very honest and straight-forward with us. Plus, I am always kept aware of what is going on with my accounts through a variety of different ways. All of this great service, without any of the traditional bank account monthly fees! That is why We are Texas Trust for life!

  Response from the owner

  Thank you for your fantastic 5-star review! We are so glad that we have been able to provide your great service for all of your needs. Thank you for taking the time to leave your review. See you soon!

• K

  KS Brewer
  1

  Horrible customer service. Tried to transfer our credit union accounts from California to Texas. They kept asking for more verification. We brought everything we could need with us. Still no account. My guaranteed lifetime retirement check will find another credit union.

  Response from the owner

  We are sorry to see that you've had a negative experience with us, Kathi. We'd like to try to resolve this. Please give us a call at (972) 263-5171, toll free at (800) 527-3600, or leave us a secure message with your contact information at TexasTrustCU.org/Contact We thank you for taking the time to leave your feedback and hope to turn your opinion of us around.

• t

  thearthistorygeek
  5

  I've used this bank for years. I started there as a preteen and have continued using them as a 20-something adult who now lives out of state. This branch has been particularly helpful in answering any odd or difficult questions I have had over the years. You should definitely put them on your list if you are shopping for a new bank in the DFW area.

  Response from the owner

  Thank you for your amazing review, Victoria! We appreciate your kind words and are so happy to have you as a member.

• J

  Jason Murphy
  1

  I went to this branch to open up a checking account, was told they needed additional approval from a manager. Well today they never called etc, but anyways I ended up opening an account some place else. My tip if you promise to call a new customer back you should follow through with your word. I will never think about opening an account with them in the future.

  Response from the owner

  We are sorry that you went through this experience, Jason. We will forward this to our leadership team to improve our efforts with potential members. We do hope you will give us another chance in the future. Thank you for your feedback.

• l

  lynn teeter
  1

  Don’t come here to open a account at this location My biggest issue I am a business owner I come in there to open a business account and they want me to do all of my business in front of everyone when I’m opening a business account I was confused about their demeanor poorly trained staff . I’m not saying they were rude or disrespectful in any manner they was polite is just their business practices needs to be adjusted. there is better locations with better experience. So I come back here and service even worse there was no one here been waiting for 20 mins People showing up and she taking care of else she already helped 3 people and I’m a Business class member so what’s up with this place I don’t get it

  Response from the owner

  We are sorry that your experience at this branch was not the best, Lynn. We'd like to hear more about your story and discuss with you. If you would give us a call at (972) 263-5171, toll free at (800) 527-3600, or leave us a secure message online at TexasTrustCU.org/Contact with your name and contact information, we will make sure it gets to our membership team for review. Thank you for taking the time to leave your feedback.

• M

  Maisie Baranowski
  1

  This location sucks!!!! They are always rude and their customer service is the worst ever. Every time I come here I have to wait forever and they dont know what they are doing. The management is unprofessional and doesnt even try to solve any problems... ONLY GAVE IT 1 START BC I HAD TO IN ORDER TO LEAVE A REVIEW...

  Response from the owner

  We are sorry to hear that you've had a less than stellar experience with us, Maisie. We'd like to hear your story and turn your opinion of us around. Please give us a call at (972) 263-5171, toll free at (800) 527-3600, or leave us a secure message at TexasTrustCU.org/Contact to speak with us in detail regarding this. We thank you for taking time to leave your feedback.

• J

  Juan Martini
  5

  I have been a member for a few years.have been helpful with my loans.

  Response from the owner

  Thank you for your 5-star rating, Juan! We appreciate you taking the time to leave your feedback. Thank you for being a member!

• A

  Anita N
  2

  Are they serious with this service? 30 minute wait for one cash deposit. SMH

  Response from the owner

  We are sorry that you had a long wait time. Did you know that you can also schedule appointments ahead of time with us? Please visit TexasTrustCU.org/Appointment to get started. Thank you for leaving your feedback. We hope your next visit will be a better experience.

• S

  Steve Bluhm
  3

  They changed my account years ago to one with monthly fees (didn't have them when I signed up) and it ate all the funds.

  Response from the owner

  Thank you for your feedback, Steve. Our Checking20 account does have a small monthly fee but if you opt in for certain items (like paperless statements), your fees can be waived completely! Please stop by any branch or give us a call at (972) 263-5171 and we can walk you through any of our accounts. We appreciate your membership!