Park Place Motorcars Mercedes-Benz Arlington Service Center Beltway Pl, Arlington

Park Place Motorcars Mercedes-Benz Arlington Service Center Reviews

• S

  Suni D
  5

  I have been using Park Place for repairs since 2007. I have always had Russell as a service advisor. He is very honest and trustworthy and keeps my car in great condition. My last vehicle I had for 8 years with over 200K miles and had no major repairs. Because of him it would be hard to get anything but a Benz because I dont know if I could confidently say I would get the same level of service anyplace else.

• m

  michelle gomez
  1

  Worst experience I have ever had at any service facility and I've been in the automotive business a long time. They couldn't even find my car. Took days and days of calls & emails to get an update. I thought going to the Alex the manager would help, but he seems too busy. Jesus, the service advisor was very rude and unprofessional EVERY time I talked to him & just walked off when my driver was talking to him about the charges. This is the 1st quote I received in 14 year that gave me a heart attack. I will say Josh is the only one Ok if you HAVE to go there. But I would recommend avoiding everyone else.

• C

  Crys Malone
  5

  My experience at Park Place Motorcars Mercedes Benz of Arlington was nothing short of exceptional. I was blessed and fortunate enough to work with Marco Lopez who rendered remarkable, above and beyond service! I felt valued. He was attentive from start to finish and made the process easy. I drove across town to get my car, so that should speak volumes. Working with Marco and his peer Ricky Carbaugh as well as Manager Bobby Vance, they were all top notch! Thank you so much for the experience and my amazing new car!

• P

  Paola Gallegos
  5

  Whenever it’s time to take my car in for service I drive out to the Arlington location because my service advisor, Jesus, makes sure to have my car ready in a timely manner. He provides outstanding service and is great at explaining everything in detail.

• A

  Alexundria James
  5

  Tony Montelongo was absolutely amazing! He helped me purchase the exact vehicle I wanted. I visited this location without an appointment and Tony was still able to balance out time to help me, all while assisting his scheduled clients. The communication throughout the process was great and will recommend him to anyone who inquires!

• B

  Brad Pritchett
  5

  Stephen Bowen went above and beyond with my service. He was professional, knowledgeable and super friendly - exactly the type of experience one would expect from Park Place. I would definitely recommend him; he'll get the job done and done well!

• S

  Shunda Wooden
  5

  Whenever you need anything done at this location please please ask for William Casey he’s the best very attentive and will get what you need done in a timely manner. And he also has GREAT customer service and these days that’s hard too find so when you find it keep it . So I’m keeping William for all my 2021 Benz needs.. Thank You William Casey you’re the best at what you do.. PERIOD !!

• C

  Cynthia Orosco
  5

  Veronica was super friendly and quick at getting my car in and services.

• J

  Jackie Kinnel
  5

  I love the customer service I receive from Mercedes especially my service advisor Travis Ivy. He is very professional and courteous to me all the time. When I need anything I definitely can count on Travis to get the job done. Thank you Mercedes for caring about your customers by hiring wonderful professional courteous people on your team like Travis Ivy.

• I

  Idella Baylock
  5

  Amazing customer service at Park Place Arlington equals Travis Ivy he truly exhibits professionalism at its highest level. I have been a customer for over 5 plus years always on time , accuracy on point , always providing excellence. I just want to take this time out to recognize my amazing Assistant Service Manager. If you want a amazing experience PLEASE just don’t take my word go into Park Place Arlington and ask for Travis Ivy you will not be disappointed.