Texas Jewelry & Loan G Ave, Plano

Texas Jewelry & Loan Reviews

• M

  Mike
  3

  Over a year ago I went here to pick up a s&w 5906 you guys had in. I called ahead of time since I was traveling from close to an hour away and asked if the guy working could hold it aside for me. He assured me it would still be here. When I got there, another guy was looking at it and literally bought it while I waited behind him to see the cabinet. I motioned to the sales guy that I was the one that called about that gun and was there to buy, he said "sorry man he beat ya to it." I get it, first come first serve but don't tell me it'll be there and have me drive an hr to get there and then sell it right in front of me. Once I realized I wouldn't be getting that pistol, I decided to look at the rifles on the wall. They had a used LWRC DI - BRONZE Gen 1. On their verticle rack. The gun retails for $1399-1499 new. They were asking $1799 for it used. Decided to leave this review because not only was I misled, the prices are unreasonable. *mind you $1799 is fair for today's market but not a year and a half ago when the market was saturated and LWRC was selling the gen 2 DI rifles with Mlok handguards at the $1400 mark brand new.

  Response from the owner

  Hello Mike, I see you left me a 3 star with no explanation, please give me a call at 972-424-9207 my name is Steve. I would love the opportunity to earn that full five star rating from you sir thank you. you sir thank you. Thank you Mike for getting back with me buddy, I would like to apologize for the inconvenience sir, I don't remember with it being so long ago now how it happened but it did and I am sorry sir. If you ever in the area again give me a heads up and I will buy your lunch somewhere or if I get a gun you are looking for I can give you 10% discount on it or something. I am easy to work with brother just let me know. I will be the first to admit if I make a mistake or if I am wrong as I know I am not perfect and not here to argue by any means I just believe I have a right to make my case as well my brother and maybe you use different sites to price guns I don't know and mabye prices are lower on those sights you use but the LWRC I used grabagun as a reference and even today when you google bronze LWRC grabagun at least on my computer it is shown on the 2nd and 3rd page suggestion the old list price for this gun was 2111.99 and you can scroll down to the bottom of the page to see the years it was published as well and the gun I had was like new with factory box and all accessories listed at 1799.00 obo and I wish I could figure out how to add pictures to this reply and will if I can figure it out. Thank you again for taking the time to give me a understanding why I received just a three star it is much appreciated. I would like to make it right with you and honor what I said above if you choose too. Thank you again, take care buddy

• A

  Anthony Schmidt
  5

  Absolutely a pleasure dealing with this Pawn Shop! First timer here and I couldn't have had a better experience. I dealt with a wonderful lady who was very friendly and courteous. I am definitely a customer from here on out... Thanks!

  Response from the owner

  Thank you Anthony we are happy to hear you had a great experience here at Texas Jewelry and Loan. It was a pleasure serving you sir and looking forward to serving you again in the future.

• C

  Cody Lee
  5

  Very professional, friendly and overall an awesome experience! I came in today with some items and got a good deal. Would recommend to anybody looking to make some quick cash! You guys are awesome! If I could give more stars I would!

  Response from the owner

  Cody I could not be happier with this feedback, glad the crew here at Texas Jewelry & Loan went above and beyond 5 Stars!! Thank you again sir

• B

  Bullyee Outdoors
  5

  The best pawn shop in the area. Always have a good selection of items. Plenty of quality guns with great prices. Steve is always super helpful and willing to answer question!!

  Response from the owner

  Thank you sir for the great review, glad you are happy with your firearm. I am not sure if I mentioned it while you was in, we also offer FFL to FFL gun transfers, so if you find a gun online I do not have in stock you can purchase the firearm from that dealer and they will ship me the gun and then we can do the all the paperwork here and I transfer it to you as well.

• F

  Farzana M Makeup
  5

  This place is a lifesaver. The people here are awesome. They work with us all the time, with almost everything. I can’t say enough good things about them. They are friendly, good people. I definitely recommend this place if you ever need to pawn anything. Steve he is very friendly guy.

  Response from the owner

  Thank you for taking the time to leave this great review, It is always a pleasure doing business with you. If you ever need anything else in the future you know the guy willing to help you out.

• T

  THE RECYCLING Guy's
  5

  I recommend this place for all pawning and buying things. Good customer service,honest people,and they go out of there way for you. There always smiling and laughing. Thanks guys for everything.

  Response from the owner

  Thank you very much for the great review! 40 years of serving this great community and DFW area we love what we do and hope to be smiling and laughing and giving great customer service for another 40 years. Me & Chris joke about when we both get old that we are going to have wheel chair races against each other all while still being here helping the community out.

• s

  sarah page
  5

  Awesome service! They were the only people who really worked with what I was trying to pawn. They also went even further with being helpful about payments, unlike most pawn shops.

  Response from the owner

  Thank you Sarah for taking the time to leave a us a great review, we are always trying to go above and beyond what any other pawn shop will do.

• J

  Joseph Mantsch
  5

  THE Best Place To Sell Your Jewelry. Gave Me A Better Price Than ALL Other Places To Sell Jewelry Around The Area. Don’t Waste Your Time Trying Others, Go There. 6/5 Stars.

  Response from the owner

  Chris thank you for the great review sir, glad to hear we are beating all of our competition in the area. Looking forward to more business with you sir in the future take care

• J

  John Welborn
  1

  Horrible!!!!! I wanted to purchase a porta cool that Christopher had listed on craigslist,for sale by the company. Texas jewelry and Loan.When I called this morning. He asked someone there if they were keeping it, or selling. It's a pawn shop. I would assume everything they have is,for sale. If its displayed, or listed online. What kind of pawn business list a for sale ad, and then decides to keep it. Sounds like false advertisement to me! This is the first time that i have ever posted a review online, but i am not happy that i called saturday,, and nobody was answering the phone. I understand that they are closed on Sunday, but when i called Monday morning. Again I was told that someone at the pawn shop is going to keep the item. The ad should have been removed from craigslist when it was decided to keep since last week. I would hope they learn from this, and do better business in the future.

• x

  xplainsit
  1

  I responded to what appeared to be a personal ad on marketplace for a guitar. Was sent an address to come buy it. When i arrived at the address it turned out to be a pawn shop... I went in, one of the associates allowed me to look at the guitar..suddenly another associate interrupted and took over the potential transaction. I asked if there was a case, or any accessories, but was told no. The guitar was missing a string and had a considerable chip near the input jack. There were other minor flaws so i asked if the price was negotiable. The associate asked what id offer so i made what i believed to be a reasonable offer considering the condition. The tag was clearly marked at $349. The associate began looking on the internet to see what these guitars were priced at. He then told me that the price waa $377, and if i didnt buy it "NOW"... He was raising the price to $500... i asked if he would accept the price on the tag and he said "no". So i left the store without any further communication. I did see the ad on marketplace had been raised from $349, to $499. The tag does not say + tax. It says $349. If this were a new guitar i would understand taxes not being mentioned... But this is a pawn shop and they didnt honor their own sticker price once i drove to the store. The post still appears to be an individual profile instead of a business. This is a Pawn Shop... That raised its prices while im standing in front of them... If they make it right, i may reconsider my review, but this is not the way to operate.. Im just in shock at the attitude of the sales associate and the audacity to raise the price as they did.