Telco Triad Community Credit Union Tri View Ave, Sioux City

Telco Triad Community Credit Union Reviews

• B

  Bill Jones
  1

  This bank certainly let me down today. As times are tough I had my wife take some change into Telco. She went in and put the change into to machine in the lobby and got a receipt printed out. When she took the receipt to the counter she was told that she would have to pay 10%(25.00) because she is not a member. She said she would just have me come in and take care of it. Unfortunately the clerk told her that is not possible and wouldn't give her the receipt back. The clerk then proceeded to drill my wife for information on my account. This clerk then deposited the remaining money in my account (a member account which qualifies for free transactions for change). This clerk made my wife feel like she had done something wrong. She called me to tell me about it about she left. I told her I would call them. I called and left a message and was called back an hour later. After explaining the situation I was told that that was the policy and the person I spoke with was simply dismissive to say the least. Now I know my account isn't large and this person made me feel like it doesn't matter. I don't need to say what I could have used this 25 dollars for. But for Telco to take this money from me on a minor technicality is absurd. I guess to some it up I hope that the 25 was worth it Telco. Worth me closing my account. Worth me telling everyone not to use you. So if you're not rich don't expect to be treated well at Telco, and watch out because they will hit you with some fee when you last expect it. See ya soon Telco when I come in to close that account and take it to a real bank.

  Response from the owner

  Bill, this is Angie and I'm Telco Triad's Marketing Director. First of all, I'm very sorry that you feel that we let you both down. We have done our due diligence by looking at the video and the actual transaction. I've also discussed this with management and everyone involved. Our new teller was being trained by another seasoned teller with this transaction. Telco Triad has policies and procedures that we must follow with all non-members and this was handled correctly. This fee would be assessed with any other non-member. We will assist you in closing your account and make this process as smooth as possible, if you so choose.

• C

  CJT MFB
  5

  "I am woman, hear me roar"! THANK YOU to all the "girls", Brandi, Patricia, Crystal, and others, at Telco who helped me straighten out my brush with potential fraud to my account.

  Response from the owner

  WOW!!! Thank you for the wonderful 5-star review! We have great employees here at Telco Triad Community Credit Union to assist our great members!

• T

  Tim Sexton
  1

  Best place ever. Great car loan and excellent service. Sorry to say I won't be coming back because of their association with Liberty Mutual Insurance. I would think they could do better when offering insurance.

  Response from the owner

  Tim - we are very sorry if you had a problem with Liberty Mutual Insurance. That is the insurance company that is partnered with credit unions, and we don’t have any selection on who CUNA Mutual Insurance chooses to be their partner.

• D

  Dawn Lafave
  5

  Was the 31st of December, and the bank was closed. Our account had been closed, because we were unaware of contacting the bank before we left to go on our vacation. We tried contacting the bank, but the bank was closed due to the holiday.. Mike called on the 31st and opened our account so we could use our cards on our vacation.Thank You! Sincerely, Dawn LaFave.

  Response from the owner

  Wow! Thanks for the wonderful review, Dawn! Mike is a great guy & we are lucky to have him happy New Year!

• L

  Lori Potts
  5

  I've been with Telco for 40 years and I've always been treated like one of the family. When I need a loan I just call Tim and he sets up everything so it all goes smoothly. I couldn't ask for better service.

  Response from the owner

  Lori - we just noticed that we haven't responded to your wonderful 5 Star Review! We are extremely grateful that you took the time to write such a glowing note. We love our Members!

• M

  Morgan Wilcox
  5

  Telco is a great bank!! The online customer service option is SO helpful, and all the staff are super nice. I have had a personal account with them for years and recently opened up my business account with them and do not have any complaints!

  Response from the owner

  Thank you SO much, Morgan, for taking the time to leave a glowing review! We really love our members.

• L

  Lee Bowman
  5

  I've been a Telco Triad member since about 1980. I can always count on them . Very friendly and personable service.

  Response from the owner

  Wow! Thank you, Lee, for taking the time to leave us a wonderful review! Our members are great!!

• S

  Shelly Anderson
  5

  Crystal, at Tri-View Telco in Sioux City,Ia went thru my account with me and helped me to fill out papers to help with fraud activity on my account. Hopefully we will recover some of the money back. She was very patient and knowledgeable!

  Response from the owner

  Thanks for your glowing review for Crystal! She IS very knowledgeable! Thanks again.

• D

  Douglas Smith
  5

  I have been with these people for 7 years. I've had very good experiences with them. They have helped my business grow and helped me finance more than 1 vehicle. Their loan department is top notch! I'd recommend them to anyone!

  Response from the owner

  Douglas, thank you so much for taking the time to give our Loan Department such a glowing review! We truly appreciate it. Thanks!

• S

  Sally Johnson
  5

  I was in the process of moving out of state. Everyone that I dealt with was extremely kind, helpful and efficient. Names that I remember are Crystal, Michelle, Lisa and Brandi. Forgive me if I left someone out, I didn't mean to!! Thank you from the bottom of my heart for all your help and understanding!! I highly recommend Telco!!❤️❤️❤️❤️❤️ Love, Sally J

  Response from the owner

  Wow! Thank you very much for taking the time to leave us such a kind and glowing review, Sally. We wish you well on your move!