Security National Bank Pierce St, Sioux City

Security National Bank Reviews

• J

  Jana Taylor
  5

  I have been with Security for a number of years and have been happy with their service, but a big shout out goes to Jenny Pennings for all the personalized service she gave us while processing a loan for us. She went above and beyond the norm!!!

  Response from the owner

  Jana, thank you so much for your kind words --- we're happy to hear about your experience with SNB. We agree that Jenny is amazing, and always goes "above and beyond" for her customers ... If there's any other way we can be of service, please don't hesitate to let us know!

• S

  Shaun Broyhill
  2

  I have banked with Security National Bank for nearly a decade, and over the majority of the time doing business with them have been generally satisfied. So it pains me to give this negative review, as I have built a lot of great relationships with bankers at the bank. However, over the past 3-4 months, it has been increasingly difficult to talk to a personal banker over the phone to get service. While I understand that the bank may also be affected by the labor crunch, the latest issue has caused me to re-evaluate my relationship with the bank. Over the past week, a returned item check was charged to my account, as well as a $5.99 fee. As I don't deposit checks into my bank very often (usually only a couple times a year), I was confused by this charge, considering it was a nearly $400 charge + fee. After attempting to call and talk to a banker for several hours, I had to visit the bank in person as it didn't appear anyone would answer the phone. When arriving at the bank, I sat down with the banker, and it appears that they had already reversed the $400 charge and the fee. However, the $400 charge and fee reversal was pending, so it affected my available balance, reducing it by the $400 amount. The banker gave the explanation that it was due to an encoding issue on the bottom of the check, and when the person that presented the check had deposited it, the scanner misread the account. However, this didn't make sense to me, as if it was an error when the check was scanned, the initial $400 deposit should have also been credited to my account, which at no time it was. So at some point when the check was returned to the bank non-sufficient, it somehow got tied to my account and I was charged for it, not the original account that received the deposit. The banker did indicate that a person noticed the error, and manually corrected it the day prior. I have multiple concerns about this- first, the refund shows as the day after the charge on my online banking, with contradicts with the bankers statement that it was done immediately after it was charged. Second, while the $400 charge was taken out immediately, the refund was in a pending state, which negatively affected my available balance. Finally, if this was processed manually, and since this was a significant bank error where the bank charged me $400 by mistake and a person manually corrected it, they should have contacted me to inform me that something had occurred. It wasn't until I logged into my account and noticed the error that I was aware that it even occurred- it almost seems like they tried to slip it under the radar and hoped I wouldn't notice it. So, after nearly a decade of banking with Security, this has soured my feelings on them and I have begun the process of switching my accounts to another bank. Had it just been one or two things, I could have overlooked it, but being that I was charged $400 in error, couldn't get a banker to respond for over a day and required me to visit in person, and even though they corrected it, they had a hold on those funds for over 24 hours, I just couldn't rationalize staying. I keep coming back to the thought that if it could happen once, it could happen again with a much larger amount, and that with the struggles to get a hold of a banker, I just couldn't rationalize the risk. I truly hope they put corrective actions in place, as I made a large number of strong connections with the bank over the years.

• D

  Dave Sands
  1

  I would not recommend them as a conservator as they do not have very good communication. They do not care what the wards wishes are or the families wishes. The will railroad your loved ones positions like there worthless items too be discarded as junk. Worst experience in my entire life dealing with this bank and the cold callas way of doing busyness. If you ever are unfortunately in the situation where you need a conservator please choose better than I. And find a better company. You will be glad in the end that you did. Just some friendly advise to try and help you so you don’t have to deal with the pain as me and my family has.

  Response from the owner

  Hi Dave, we’re sorry to hear that you have this impression. We would appreciate the opportunity to serve you and discuss your concerns further. You can contact us at (712) 277-6500 or set up an appointment at SNBonline.com/Contact. We hope to hear from you!

• R

  Ryan Trotter
  5

  We just closed on our house with Holly June. Awesome experience!! Holly was pleasant, knowledgeable, prompt and thorough!! I will definitely recommend her and Security National Bank to anyone I meet who is or will be in the market for a home loan. Well done!!

• F

  FEH Design
  5

  We enjoy working with our business banker, Colin! He cares about our firm and is very professional.

• J

  Julie Lesko
  5

  SNB has always been friendly, helpful, and responsive when I've had an issue. Ive banked and had various loans thru them and always had a good experience

  Response from the owner

  Thank you for the review, Julie. We pride ourselves on customer service, so your words are important to us. If there's any way we can be of service in the future, please don't hesitate to let us know!

• b

  barbara rivera
  5

  I just switched over to this bank and I am extremely happy. The staff is super friendly and helpful. Would definitely recommend.

  Response from the owner

  Barbara, we're so glad to hear that you're happy with your experience at SNB -- and we promise to work hard to make sure it stays that way!

• S

  Steve Rothe
  5

  Always; Efficient, Pleasant, Helpful ! They have always treated me well. ...and if you see LJ tell her what's shakin'.

• K

  Kalee Staab
  5

  Great customer service! Always willing to take time to answer my banking questions.

  Response from the owner

  Thanks for the review, Kalee. If there's any way we can be of service, don't hesitate to let us know!

• D

  Daniel Elliott
  4

  Have had mostly positive experiences. Phone support is typically disappointing but they make up for it with good face-to-face service.