U.S. Bank Branch Pierce St, Sioux City

U.S. Bank Branch Reviews

• R

  Robin Johnson
  1

  They didn't put an out of order sign on their ATM. They knew it was broke. They had already called their technician to come fix it. So when I put my card in, it ate my card and they wouldn't give it back to me because it wasn't signed on the back. When it got stuck I should have taken it out myself. I should not have cared if it hurt their machine (as I could still see my card). Guess my children don't need food for 5 to 7 business days. Glad I don't bank there (was a US Bank ReliaCard). The tellers are always rude when I go in.

  Response from the owner

  Hello, Rabin. Thank you for taking the time to leave this feedback for your local branch. If you would like to speak with a customer care representative you are welcome to do so by calling 1.800.USBANKS. Kind regards, The U.S. Bank Social Media Team

• M

  Melanie Morrow
  1

  Went to get a signature guarantee stamp for Hennessy Fund paperwork(I have come of age and need to change the primary over to me instead of my mom) as US Bank is the institution that manages the account funds for Hennessy Funds. The teller went and verified someone was there that could stamp my documents then asked if I have an account there. I do not, but the Hennessy Fund acts as an account of sorts because US Bank manages the accounts for Hennessy Funds. I was told they could not help me. I asked again, and the teller said she was talking to her branch manager(messaging them on something) and they said they couldn't do it. Even though my mom did the exact same thing for my sister a few years ago. With the exact same type of Hennessy Fund. When my mom called Hennessy to find out what needed to be done to switch it over to my sister, they actually recommended my mom go to a US Bank and get the signature guarantee stamp because US Bank does all the accounts for Hennessy. I am so annoyed and frustrated with this bank and will make sure I let anyone and everyone know to avoid US Bank like the plague.

  Response from the owner

  Hello, Melanie. Your review is very concerning to us. We would appreciate if you would contact our customer care team by calling 1.800.USBANKS to speak with a customer care representative about your recent experience. Kind regards, The U.S. Bank Social Media Team

• B

  Bri G
  3

  Came to this location because the atm in morningside is not easily accessible beings that it's in the same lane as the drive up window. This locations parking is horrible unless you have a compact car and there's no drive up atm. I've only had this bank for a month but thinking of switching.

  Response from the owner

  Hello Bri, I'm so sorry to hear about the parking lot arrangement at your local branch. It sounds like it has been frustrating for you. We would like the chance to speak with you further regarding your concerns. Please email your phone number and reference #2418 to us at [email protected] and we'll call you in 24-48 business hours. Thank you reaching out to us about your concerns. ^Kim

• S

  SCOTT ELDRIDGE
  1

  Hamilton branch wouldn't cash nsf check of their customer unless my business opened a business account. I was told there was enough in account to cover check. Business account requires $100 deposit. Called main branch in Sioux City and a recording instructed to call 1-800 number

  Response from the owner

  Hello Scott, Your review is very concerning to us. We would appreciate if you would contact our customer care team by calling 1.800.USBANKS to speak with a customer care representative about your recent experience. Kind regards, The U.S. Bank Social Media Team

• Y

  Yetunde Ayodele
  1

  I’m not sure they know there’s a pandemic happening, I’m so tempted to take all my money out and help aid the recession. Anyhoo, they (all of us bank really) did less than the bare minimum in assisting me to pay my landlord.

• M

  Mary Hoover
  5

  Love the staff all very friendly

  Response from the owner

  We appreciate the kind words, Mary. Thank you for taking the time to leave a review. ^Michael

• R

  Robert Detches
  5

  They have best interests, I have been banking with over 20yrs