TDECU Baytown Garth Rd, Baytown

TDECU Baytown Reviews

• A

  Angeles Alvarez
  1

  I called ahead of time to change my payment information. I made a bigger payment than the amount die. On the due date, they took the payment again. Of course when the take money is automatic. But when its about them paying you back for an error on their part, it takes 5 to 7 days! My bills did not clear because they have my money!

  Response from the owner

  Thank you for sharing your feedback. Please email us at [email protected] so we can learn more. We will make sure to pass your feedback to the appropriate team so we can make the necessary improvements. Thank you! - TDECU, Your Credit Union

• V

  Vangelis Basaldua
  1

  Horrible experience!!! Customer Service is poor , people hack into your bank account and you say something be prepared to receive a letter in the mail saying you have limited contact and get threats on police if you visit the branch... I switched to Shell credit and wow!!! awesome, professional and understanding!

  Response from the owner

  We have escalated your feedback to the appropriate teams and we will look into issue right away. Please email us at [email protected] so we can work together to address this immediately. Thank you for letting us know about the situation. We look forward to working toward a resolution. - TDECU, Your Credit Union

• E

  Eliseo Reynoso
  5

  Me and my sister’s and my girlfriend all have are first credit card with them. 10/10 customer service recommended for anyone that is trying to start building there credit. And you get a gas discount at Bucces

  Response from the owner

  Thank for your review. Please let us know if you need anything else by emailing us at [email protected] or calling us at 1-800-839-1154. Thank you for being a Member of TDECU, Your Credit Union.

• S

  Stacia Elise
  1

  I called to speak to the loan department because I made a $200 payment on my credit card 5 days ago. The money has been missing from my account for 5 days. I was on the phone with the loan extension for 20 minutes. The person could not tell me where my money is. He transferred me to another person who put me on hold for another 15 minutes. That person left me on hold until I hung up so that she could go home because the bank closed at 5. I was on hold 10 minutes after 5 before I hung up. This has happened to me before and it was not this difficult for someone to tell me where my money is nor did they leave me on hold. If you do not show the money in pending say it. I need to know how to proceed. This is not the first time I have issues with the staff at this location in reference to making payments.

  Response from the owner

  HI Stacia, we would like to look into this for you. Can you send more details to: [email protected] or call Member Care at 1-800-839-1154 press 1 and then wait for a Member Care specialist after the prompts?

• M

  Michael Delacerda
  1

  TDECU is by far the worst credit union to get a boat and auto loan. Seriously considering closing my accounts with them and moving on. Their processes and commitments to their loyal customers has been a huge failure and such a horrible experience for my family and I. Especially with the lack of knowledge their bankers have, has been such a huge inconvenience and also very costly. Never again will I reccomend them to anyone but will explain all of the troubles I've experienced. My grievance and frustrations are not specific to just one location but this pertains to at least three. I'm usually a fair and reasonable man when it comes to making mistakes but they dont deserve the least bit of credit whatsoever. If you're reading this please believe that TDECU is not a place you should ever consider doing business with.

  Response from the owner

  Hi Michael, thank you for your detailed review. We would like to help resolve any issues you are having but need to gather some more information from you. If you could please email us your contact information and any additional details to [email protected] or call 1-800-839-1154 we would appreciate it.

• A

  Alfreddie Felder
  1

  The Baytown location was closed for an unknown reason on March 12 and 13, 2021. No email was sent to customers and no notice on company website advising of the closure. I called client services to try to find an answer regarding my question about the closure. I was put on hold and the representative never came back to the call. By the way, the ATM At the location was also not working. What is happening? I will be closing my account as I am not confident in keeping my $ in this credit union.

  Response from the owner

  Hi Alfreddie, the Baytown location was closed on Thursday March 11th and Friday March 12th but open on Saturday March 13th, a notice was posted on TDECU.org/find-a-location-atm/, https://local.tdecu.org/tx/baytown/6011-garth-road.html and on social media. The credit union is stable and our financials can be reviewed on TDECU.org/about-us/. We would hate to see you go over a temporarily closure and would like to keep you as a Member if we could. If you can please call us at 1-800-839-1154 or email us at [email protected] we would appreciate it. Thank you.

• W

  Whitney Vaughn
  5

  Sabrina V. did an amazing job getting making needs taken care of.

  Response from the owner

  Amazing service is what we are all about! We will share your feedback with Sabrina and we look forward to assisting you in the future! Thank you for being a TDECU Member. - TDECU, Your Credit Union

• R

  Roxanne Laza
  1

  The only reason I gave them 1star is because I couldn’t give 0! They are not willing to work with you during hardship like the pandemic! They will report you even if you have something already set up in place and say they can’t do anything! Horrible go with another creditor who cares and takes care of their members!!!!!

  Response from the owner

  Hi Roxanne, we have been offering support to our Members during the pandemic. You can call 1-800-839-1154 and Member Care can assist you. Additionally you can email [email protected] and we can assist you.

• C

  Captmick BEEN2C
  5

  As with the other 4 branches I've used, the staff/tellers/loan officers were helpful and friendly which reminded me of the personal and professional service I experienced in small banks during the 1960's. I really liked their merger of Birdsong Realy with their Mortgage department providing a one stop shop for most all of the financial products I need with very competitive fees.

• A

  Angela Jenkins
  2

  Communication regarding insurance was not given to me resulting in a loss of money on my end. I was not given notice on information . I just so happened questioned an increase in my monthly amount. Inquirer's must know all information.

  Response from the owner

  Hello Angela, Thank you for reaching out to us and bringing this matter to our attention. We apologize for your negative experience. Our Members are our primary focus, and we strive to provide excellent service. We would like to know more about what has happened and look into this and any other matters further for you. Please reach out to us via email at [email protected] or via Facebook Message at: https://m.me/tdecu with any additional detail, your contact information, and the best time(s) we can reach out to you. We will be keeping an eye on our inbox.