TCU S Nappanee St, Elkhart

TCU Reviews

• J

  Joshua Hobday
  2

  Nice staff but better not have plans!! The drive thru is thee slowest I have seen. I figured it was because it was on a Friday but NO it is everyday. TCU definitely needs to look into WHY! Most of the other locations are speedy I don’t know why this one is SO slow!

  Response from the owner

  Hi, Joshua. We apologize for your experience, but appreciate your feedback. We are sharing your comments with our leadership team, and hope to solve this problem as soon as possible. Have a great day!

• A

  Angie
  1

  Don't use this TCU if you're wanting fast service. However, friendly service once you get it. Be prepared to wait 10 minutes or more in drive though. Drive through has been this slow since the day this location opened.

  Response from the owner

  Thank you for your honest feedback, Angela. We're glad that you appreciate the friendly service, but understand we may have some work to do to make for the best overall experience. We take our members' feedback to heart and will make every effort to provide faster service.

• C

  Coral Reed
  1

  0/5 would not recommend. Do not expect fast or regular reasonably quick service coming to this TCU. They are ridiculously lazy slow. I sat in the drive with no one there and a few people inside also, for them to take 10 minutes before even acknowledging I was there, didn’t get a hello or anything. The question I had literally took 10 seconds to reply and I was gone. Couldn’t even get anyone to answer the phone when calling earlier. Terrible service and worst TCU location ever.

  Response from the owner

  UPDATED 12-18-18 Coral: A TCU representative attempted to reach out to you, but was unsuccessful. Could you please email a contact number to us at [email protected]? We would greatly appreciate being able to speak with you personally. Thanks! We're very sorry you had these experiences, Coral, and have forwarded your comments to Leadership. Would it be all right if someone were to contact you? Thanks.

• A

  Amanda E
  1

  This is the WORST TCU ever!! Dont go through the drive thru unless you have 45 minutes to spare because they ignore the drive thru when there are people inside. Even the inside is ridiculously slow.

  Response from the owner

  Hi, Amanda. I'm very sorry for your recent experience. Please know that I have shared your comments with members of our Leadership Team, who will be looking into the matter at this branch.

• c

  christil richardson
  5

  Everyone of the clerks are friendly and very helpful. Even when they are busy they are still very friendly. I don't mind if I have to wait because I have never had bad service.

  Response from the owner

  Good morning, Christil. Thank you so much for taking the time to comment on your experience with our Elkhart team! We're honored to be of service and appreciate you being a member. Have a great day!

• c

  cecilia vitela
  5

  Following a bad experience they made sure my concerns were addressed. Overall great service!

  Response from the owner

  We are very sorry about your experience, and have shared it with our member experience team for follow-up. UPDATE: Very glad we were able to resolve your concerns, Cecilia. Thanks for taking the time to provide follow-up on your experience. Have a great day!

• T

  TonyaT Studios _
  1

  NEVER USE THEM SLOWEST SERVICE EVER SAT IN DRIVE THRU 45 GD MINS

• P

  Pete Bradley
  1

  Slow drive through. Same girl working drive through and inside. Took forever to cash a check!

• D

  Donovan Spitler
  1

  Rude slow and just plain rude