Heritage Acceptance Corporation S 2nd St, Elkhart

Heritage Acceptance Corporation Reviews

• K

  Kristie Price
  4

  We have a vehicle with Heritage. Our rep Carmen is wonderful. She has been more than willing to work with us through difficult times without making us feel bad. As long as you keep the communication lines open the company will help in any way they can.

  Response from the owner

  Kristie, thank you for your kind words regarding Carmen and your positive review. We are grateful to have you as our customer!

• J

  Jarrod Beck
  1

  The worst ever in life. DO NOT I REPEAT DO NOT PURCHASE THRU THEM. TAKE THE BUS. I’ve had my car 3 months & already 2 repairs. This 2nd repair has caused me to miss 3 weeks of work. The auto repair shops I was referred was 30 miles away. I had to pay $200 outta pocket but I supposedly have a warranty that only covers $50. When trying to recover my $50 warranty for tow I was told to attach to the repair bill but the this is they repair shop, my tow was a separate company that’s not connected to the repair shop. So if the repair sending you the estimate directly then how could I attach the tow when I paid that outta pocket. Then when calling the finance company to explain all this & give them the scenario all I got was smart mouth answers & bad service. One person told me to go rent a car but still pay them they car note & basically the tow is on me too. Keep in mind I bought this car 3 months ago. Terrible way to treat people, JUST TAKING ADVANTAGE IN THESE BAD TIMES

  Response from the owner

  Jarrod, we are sorry to read you have had a poor experience. We take customer feedback very seriously and would like to discuss with you how we can work to improve. Please be in touch with a member of our senior management team by calling (800) 233-9598 EXT. 314.

• L

  Lex Dunbar
  1

  Please run as fast as you can! Terrible car loan, high interest. Terrible customer service and rude. They will not fix your car, they will not answer the phone. But they will give you attitudes and Harass you if you are a minute late on a payment. I was desperate for a car, don't be desperate get your credit together, save your money. Find better than this!! ALSO TONI ACCOUNT REP is condescending and the SUPERVISOR KARLIE IS WORSE.

  Response from the owner

  Lex, we are sorry to read you have had a poor experience. We take customer feedback very seriously and would like to discuss with you how we can work to improve. Please be in touch with a member of our senior management team by calling (800) 233-9598 EXT. 499.

• L

  Lakesha Woods
  5

  Dorothy Is Awesome She Goes Above an Beyond to help you! Appreciate you!!

  Response from the owner

  Lakesha, thank you for your kind words regarding Dorothy. We are grateful to have you as our customer!

• a

  antwan willis
  5

  Ms Dorothy is an amazing women and a true blessing.. With covid going on and my hours at work getting cut she was able to help me out and work with me on my payments. She is very understanding and a great person..

  Response from the owner

  Antwan, thank you for your kind words regarding Dorothy and your five-star review. We are grateful to have you as our customer!

• T

  Tammy Beeler
  5

  I would highly recommend Heritage Acceptance Corporation. They helped me obtain the car of my dreams. I do want to give a big shout out to my rep with Heritage, Carmen. There are no words to express how amazing Carmen is. Goes above and beyond to help, always an email away to assist in anything you need.

  Response from the owner

  Tammy, thank you for your kind words regarding Carmen and your five-star review. We are grateful to have you as our customer!

• A

  Albert Niffen
  5

  Rose Miller in the recovery dept is incredible! She is always helpful and kind and always tries to help me make the best decisions, even when they don't revolve around my car payment! She needs a raise!

  Response from the owner

  Thank you for your kind words regarding Rose. We are grateful to have you as our customer!

• B

  Brandon Riley
  1

  Have not been able to access any other information on their website other than current payment due. Bill history, payoff amount, payments remaining or anything else you try to access is "we're sorry, this information is not available right now".....for the past 2 years. When you ask for the information, you get the run around or ignored. If you are 1 day late, they send texts, emails, phone calls, and call your references. If it weren't for a divorce I would have never had to deal with them. I, however, will never deal with them again. Take the bus to save yourself the headache.

  Response from the owner

  Brandon, we are sorry to read you have had a poor experience. We take customer feedback very seriously and would like to discuss with you how we can work to improve. Please be in touch with a member of our senior management team by calling (800) 233-9598 EXT. 499.

• R

  Roxanne Quinn
  5

  Carmen was extremely helpful during the ups and downs of this pandemic. She has helped me with reminders and calls to help me stay on track with my payments. Also very patient with my husband’s layoffs and financial woes we’ve face this last year or so. She even helped me laugh when I wanted to cry. Thank you so much for all of your help!

  Response from the owner

  Roxanne, thank you for your kind words regarding Carmen and your five-star review. We are grateful to have you as our customer!

• a

  ashley thomas
  5

  I have had an incredible experience with Heritage! My rep, Carmen, has always been very thorough, informative and helpful to guide me towards getting my SUV paid off earlier when I have questions.

  Response from the owner

  Ashley, thank you for your kind words regarding Carmen and your five-star review. We are grateful to have you as our customer!