TCU E Ireland Rd, South Bend

TCU Reviews

• J

  Joseph Cira
  1

  So I have never had a problem before but I feel like this needs to be noticed.. the bank opens at 0900 its almost 11 and the phones are still on the after hours service. I'm still trying to call someone about my account issue and all I keep getting is a 3rd party service. Is this a normal practice for TCU to do to there members? Or did someone forget to switch over the phones when they came in this morning. I'm just curious its very frustrating 😕

  Response from the owner

  Hi, Joseph. We're very sorry about this experience and understand Angela reached out to you earlier today. Be assured we're looking into the issue you described to make sure it doesn't happen again. Thank you and have a great rest of your day!

• A

  Aly M
  1

  Normally I love this location but nobody would answer the phone and they kept hanging up on me. They locked my card and the fraud department never called me and asked me if it was me, etc. Finally resolve it with the fraud dept and they still locked my card. So i had to call the 800 service number for extra assistance as my request got lost in translation from the FD to the credit union. It disrupted my day as I was working from home and couldn't use my card for essentials needed!

  Response from the owner

  Hi, Aly. We are sorry for all the inconvenience this caused you. Please be assured we have shared your feedback with members of our Leadership Team as well as the Regional Manager and Manager for this branch. We'd like to be able to contact you for follow-up if you're willing. Since I don't have your contact information here on Google, you can always send your contact info to [email protected] with ATTN: Kevin Fautz - Ireland Road in the subject line. Thank you!

• B

  Brian
  1

  Overdraft fees are insane, stealing money from people already struggling financially...

  Response from the owner

  Hello, Brian. TCU was founded in 1931 to help teachers obtain financing for their homes, and we have applied that ethic since then to help working people from all walks of life to meet their financial goals. In that spirit, TCU strives to ensure our fees are not excessive. But what's more, we make sure to offer ways for our members to avoid overdraft fees in the first place. We would advise that you contact Member Services at (800) 552-4745 or set up an appointment at a local branch near you to discuss how any overdraft fees can be avoided in the future. Thank you.

• D

  Dawn Settles
  5

  Everybody is so nice and friendly!

  Response from the owner

  Hi, Dawn! Thanks so much for your kind words. We're always glad to be of service and appreciate you being a member! All our best to you!

• T

  Twisted Pixie
  5

  Great, helpful, and friendly staff with exceptional service.