TCU N Capitol Ave, Indianapolis

TCU Reviews

• S

  Sheena Hendricks
  1

  I want to know Whyyyyyyy when I have a family member my bank account # and she had some money transferred to my checking account that it is on an alert and when the lady called me today she was not only rude, her tone was very much inappropriate, I told her who the money came from and who she is to me and she asked me what did I need the money for like it was her business and even after I offered to do a three way call she said we’re not doing that but huh Whyyyyyyy. I would have drove to south bend if I would have known it was going to be a big problem and when I called my family member they said the same thing that they felt like they were being questioned and the person was being rude…

  Response from the owner

  Good morning, Sheena. Apologies for not responding sooner, but we wanted to make sure we thoroughly looked into your concerns before replying here. While we certainly regret that your felt our representative came across the way they did (which we have addressed internally) their intent was in keeping with TCU's - and all financial institutions' - responsibility to safeguard the security of our members' accounts. Certain types of transactions - or patterns of transactions - are automatically "flagged" in our system for our team to review and take action to ensure our members' accounts are kept secure. Often these transactions can be readily explained once we have a chance to speak with our member. We regret the inconvenience this can cause, but assure you the actions were taken out of an abundance of caution to protect your account.

• D

  Dennis Papenmeier
  5

  I have been a very happy customer with TCU for years now and the downtown branch (Washington & Capitol) has been my "go-to" branch for much of that time. Super helpful staff with friendly smiles...and usually COFFEE.

  Response from the owner

  Hi, Dennis! Well, thank you very much for taking the time to share your kind words. We'll make sure to pass them along to the 1 North Capitol team! :)

• M

  Michelle B.
  5

  Best TCU branch in town. The staff at this location are extremely nice and very helpful. Regardless of if I am conducting business in person or over the phone, they provide kind, fast and efficient customer care. This branch always answers the phone (unlike some other branches that I won't name)...so again, thank you for ALL that you do at TCU Downtown Indy!

  Response from the owner

  Thank you, Michelle! We truly appreciate your kind words (and the heads up :) ). We'll make sure the Downtown team sees this. They'll certainly appreciate it! Thanks for being a member and have a great weekend!

• H

  Hank P
  5

  Always friendly and always helpful! Keep up the good work. Your google score does not accurately represent the service this branch is currently providing. Keep up the good work!

  Response from the owner

  Thank you so much for your kind words, Robert! We very much appreciate you taking time to rate your experience. Enjoy your evening, and THANK YOU for being a member of TCU!

• K

  Kevin Richardson
  4

  Does this branch issue debit card

  Response from the owner

  Hello, Kevin. Yes, most of our branches offer instant-issue debit cards. You can look up the branch nearest you at tcunet.com/locations. Simply click on the specific location nearest to you to see if instant-issue debit cards are among the services offered. Have a great day!

• S

  Steven Pritchard
  3

  TCU that's not refinance any car loans