TCU 165th St, Hammond

TCU Reviews

• D

  Daniel Rodriguez
  5

  Great place to do all my banking, Monica and April are very knowledgeable and professional when handling my loans. Highly recommend!!!

  Response from the owner

  Hi, Daniel. Thank you very much for taking the time to let us know how we're doing! We're always glad to hear about our Team Members are helping our valuable Members like you. We'll make sure to pass along your kind words to Monica and April!

• C

  C. B.
  2

  Sub- par customer service. This was my first time ever at Teacher's Credit Union in Hammond (165th St.) and drive-up Teller "Monica" had an attitude the minute she discovered it was a Share Branch transaction. I guess it was too much work to do especially when not one other person was in drive-up at the time first stating that I would have to get back in line after receiving a withdrawal slip ( no one except me was in line at drive-up) then acting like she was doing me a major favor by allowing me to retain my spot ( in the empty drive-up line) and not get back in line after filling out the withdrawal slip.And then whining to me because she received the withdrawal slip back slightly ripped.

• R

  Rush Larsen
  1

  I guess there must be a staff shortage because I can't get my phone calls answered.

• A

  Aaaa Sees
  5

  Pleasant place to visit. Always clean, friendly and smiling employees excited to help you. Never had any issues and I stop in to this location often! 10/10

  Response from the owner

  Hello! Thank you so much for your kind words. We're very proud of our team and are very glad to know that you enjoy visiting the branch. Thanks for being a member! Have a great weekend!

• S

  Santos Gomez
  1

  The Whiting Branch coin machine was not working, so I l left and called the Hammond Branch. I was assured by a young man that their coin machine was operable. I arrive and was told that they DONT have a coin machine... Ugh! ...and NO, I’m NOT going to St. John Branch, as the young lady suggested. Walmart, here I come.

• M

  Msadorablekuda
  1

  When I get all my cleared from here I’m going to run far far away I have had so many problems with this credit Union my account is frozen because they have to investigate my money that’s mine and threatening to send my money back I hope so so I can hurry up and close my account with these ppl horrible credit Union and I’ve been with them for years

  Response from the owner

  Hello, Diana. Please know that we forwarded your comments to our Leadership Team for follow-up. Thank you.

• C

  Candace Jones
  5

  Beyond happy with the level of service I received today! The ladies at the Hammond branch are truly amazing. I'm glad I became a member

  Response from the owner

  Thank you so very much for taking the time to rate your experience with us! We'll be sure to pass your comments along to the Hammond team. Have a great day!

• A

  Afro B
  1

  Don't use the ATM AT THIS PLACE IT WILL STEAL YOUR DEBIT CARD. HORRIBLE CUSTOMER SERVICE TO. Horrible place.

  Response from the owner

  Hello. Please know that we notified our ATM service team to look into any issues with this machine. As always, if you ever feel your experience at a TCU Service Center didn't meet your expectations, we encourage you to call our Member Services team at (800) 552-4745 to let us know.

• j

  junior amitoelau
  5

  Always in and out.. customer service is very good always greeting me when I walk through the door.

  Response from the owner

  Thank you for taking the time to rate us, Junior! We appreciate the feedback and are always glad to be of service. Have a great day!