TCU W 71st St, Indianapolis

TCU Reviews

• h

  henry harris
  1

  The manager there was no help to me for applying for my loan. I'm for real this is the second time he offer to be a help, and I regret it each time. I paid my loan off and still got denied. I really don't understand why he didn't say.

• D

  Deborah Diss
  1

  I Have been sitting in the lobby for over 30 minutes waiting for someone to talk to me. There are five people who are not talking to anyone. And yet they are too busy to come and talk to me. Very slow and very unresponsive to customers.

  Response from the owner

  Hello, Deborah. Thank you for calling this to our attention. We have forwarded your feedback to our District Management for follow-up. Have a great weekend!

• R

  Richard Strouse
  1

  Usually decent service (with the exception of occasionally not returning my bank account card), but on one occasion I got in the drive-thru line shortly before closing about 6:55. The green open sign was on. I proceeded to sign my checks and add them up. I opened my window expecting to see the pneumatic tube and the door was shut. I rang for assistance several times and a lady came out of the building and informed me "We're closed". They should have assisted me, since I was in line before closing. They chose not to.

  Response from the owner

  Hello, Richard. We are very sorry for your recent experience and have shared your feedback with our District Manager and members of our Leadership Team. Thank you for letting us know.

• T

  Tyesha Miles
  1

  After talking with the young lady at the front desk about opening a new account, I was told to sit in the lobby and someone would be out to help me. After waiting for over 20 mins, someone came out and told me they would not be able to help today because they would be closing soon. She suggested that I go to the other location/branch. No, I’ll just go to a different bank.

  Response from the owner

  Hello, Tyesha. Please know that we apologize for your experience and have forwarded your feedback to both the branch and district managers to follow-up. One of them may be reaching out to you soon.

• K

  Karen Chicas
  5

  Very friendly staff. I’ve never had an issue with them.

  Response from the owner

  Hi, Karen! Thanks so much for your kind words. We appreciate you letting us know about your experience with our team and are very happy that we can be of service. Have a great weekend!

• K

  Kate Van Poppel
  2

  It is just absolutely painful to stop here. Slow, slow, slow. ATM is broke. One person working drive up. Absolutely sloth station

  Response from the owner

  Hello, Kate. Please be assured that I have passed along your feedback to members of our Leadership Team, as well as to our ATM service team. I apologize for the frustration this has caused.

• D

  Dede Walker
  2

  This location is always VERY slow. I sit in line 20 minutes every time I come here. Even worse after 3pm.

  Response from the owner

  Hi, Dede. We appreciate your feedback and will share it with our Leadership Team to help improve the experience. Please know that we value your membership and will strive to provide the best service possible. Have a great rest of your week!

• m

  me mcgee
  2

  Slow. I have been here about a dozen times and same experience each time. Slow and rude

  Response from the owner

  Hello. I just wanted to follow up and let you know that I have shared your comments with the Management team for this branch. Thank you for letting us know that we can do better, and I apologize for your negative experiences. Take care!

• j

  jboogie knows
  5

  Very good Customer Service! 👍😊🤝🤩 👌 I do business there all the time.

  Response from the owner

  Hey, jboogie! :) Thanks for your kind words. We're glad to be of service and happy to have you as a member. Have a great week!