Indiana Members Credit Union Wesleyan Rd, Indianapolis

Indiana Members Credit Union Reviews

• c

  chuk zik
  5

  Great and fast service always Thank you very much Michael for your assistant Very Professional , listen to understand . Choose Indiana member credit Union Personal and Business

  Response from the owner

  Thank you for the review Chuk! It's great to hear about your experience with Michael at the College Park Branch! Providing excellent member service is extremely important to us. Please be sure to visit our website and our social media pages on Facebook, Twitter and Instagram for upcoming promotions and events. Thank you for being a member- we appreciate your business!

• M

  Mary Norris
  5

  I live nearby so I have been banking here for many years. I have good experiences, whether getting a credit card, tending my accounts, transferring a car loan here, getting a line of credit, whatever. I don't remember the tellers, so they probably don't remember me, but that doesn't insult me. The new security system on the doors buffaloed me for a while, but tellers use the intercom to give directions. The bank managers over the years have been pleasant to deal with, including Mr. Bible, the current one. He knows his business, doesn't waste time but takes the time to explain situations, is businesslike but not standoffish. Everyone I deal with is friendly, including at the drive-through. Indoors, when I am waiting behind the velvet rope, the next available teller always waves the next customer forward. I have never seen anyone get poor service nor be upset by bank personnel. I don't know how they could do any better, really. It's a good place.

  Response from the owner

  Thank you for the review Mary! It's great to hear about your experience with IMCU and the Branch Managers, including Mr. Bible, and staff! Providing excellent member service is extremely important to us. Please be sure to visit our website and our social media pages on Facebook, Twitter and Instagram for upcoming promotions and events. Thank you for being a member- we appreciate your business!

• P

  Popeye's Mowing-Indy
  5

  Great service. Quick. Personable. And eager to assist but don’t waste any of your valuable time.

  Response from the owner

  Thank you for the review! It's great to hear about your experience! Providing excellent member service is extremely important to us. Please be sure to visit our website and our social media pages on Facebook, Twitter and Instagram for upcoming promotions and events. Thank you for being a member- we appreciate your business!

• M

  Maggie Carlton
  5

  I originally had a 1 star review here but am happy to change it to 5. Michael M. and the rest of the staff at the credit union have done great accommodating me and my University's strict demands to filling out an I-9 in a pandemic. With university's staff home, the list I was given of acceptable I-9 representatives were all discarded. The staff were great in handling everything and soooo friendly. I still have my concerns about the loan process because of the miscommunication 1.5 years ago but I hope they have resolved telling people which loan number is a preapproval vs. approved. I would hate for anyone to have a shock of a loan amount decreasing after signing all paperwork and driving off the lot like I did. I had enough to cover the decrease, thankfully.

  Response from the owner

  Maggie, we are sorry to hear about your experience, member service is extremely important to us. Please email us at [email protected] so we can better address your concerns. Thank you.

• A

  Adrian K
  1

  Eh this place is ok. I occasionally have to come here because my name is on a family members account. It’s not my usual bank so their forms aren’t too familiar. I asked for help at the counter on my last visit and though it was provided, I could feel the condescension in the air. Lady isn’t it your job to help people? I guess if you’re on a first name basis they’re cool. Otherwise not? I’ll stick to Chase. They may not know my name, but I always feel welcome there. Nobody even looked at me when I walked into this place. I was clearly looking around trying to find something. I looked to the counter and they seemed to be avoiding my gaze until I walked right up to the little old lady. Overall strange experience. I will see if I can get the family member to switch banks. I don’t enjoy coming here

  Response from the owner

  Adrian, we are sorry to hear about your experience. Providing excellent member service is extremely important to us and we will be sure to address your concerns with our management team. Please contact us at [email protected] so we can learn about the details of your experience so we can better address your concerns. Thank you, Nikki

• S

  Sara Justus
  1

  Hours keep getting slimmer and slimmer...9 am to 4 PM in a location that is surrounded by office workers likely working the 9 to 5 shift? Not helpful. It's such a hassle to switch banks but IMCU is regularly behind on the times...the app is super old school, it takes 3 days for a check that is mobile deposited to have full funds become available (with Chase, it's available instantly) just overall NOT an intuitive mindset for most customers.

  Response from the owner

  Sara, we are sorry to hear about your experience. Providing excellent member service is extremely important to us and we will be sure to address your concerns with our management team. Our drive thru is open 8 am - 5 pm Monday through Thursday, and our regular branch hours are 9 am - 6 pm on Friday, and drive thru hours on Friday are 8 am - 6 pm. We strive to provide the best products and services along with technologies for our members, and are looking at our mobile app to provide better functionality. Please contact us at [email protected] so we can learn more about your experience to better serve you. Thank you, Nikki

• A

  Allen Jackson
  5

  Been with them 20 years, great customer service

  Response from the owner

  Thank you for the review Allen! It's great to hear about your experience! Providing excellent member service is extremely important to us. Please be sure to visit our website and our social media pages on Facebook, Twitter and Instagram for upcoming promotions and events. Thank you for being a member- we appreciate your business!

• R

  Robert Dickerman
  1

  Been trying to get a home lone raped up but unable to get help from loan officer i used at this location. If you are in the market for a loan ask for a new agent if you get Debe Dore

• N

  Neil Mack
  4

  Friendly people work there and are very helpful.They have full line banking services.

• D

  Don Moncrief
  5

  It supplies all your banking needs, they are very professional and well learned in their fields of expertise.