TBA Credit Union W South Airport Rd, Traverse City

TBA Credit Union Reviews

• A

  Aaron Heuser
  5

  TBA Credit Union has been nothing but excellent. Their customer service is great, and I have had zero issues banking with them. I see so many negative reviews that I had to say something. I suppose that my review may be biased though, as I am responsible, work a full time job, and live within my means, which seems to be a rarity these days.

  Response from the owner

  Hello Aaron- Thank you for taking the time to leave a review. We truly appreciate your kind words.

• a

  aimsical
  1

  UPDATE: This has got to be the worst credit union I've ever had experience with. I paid my credit card but didn't realize I used my TBA account to pay it instead of my new bank. There was insufficient funds because I had withdrawn everything down to my last penny to pay my bills. Later that same day TBA processed the credit card payment and slapped me with the $35 NSF Fee, of course without any attempt to notify me. I noticed it, called them, and they "don't normally reverse that charge, but they would this one time". And then they wanted $15 to put a stop on the credit card payment request. I literally had 51 cents left! I tried calling my credit card but they couldn't do anything about it. Luckily I hadn't paid my bills with my withdrawal from that day, so I had to go back in early the next morning to sort it out. Now the city bill was set to automatically pay and that went through 5 days ago. There was insufficient funds again, and of course instead of wanting to help their customers avoid fees, they've just let the $5 Negative Balance Fee run for the last 5 days with absolutely no attempt at communication about this. Not everyone has time to check their bank account multiple times a day every day! We hope that we can trust professionals to do what they're best trained at, but clearly TBA only cares about making money off of us in any way they can. Original: I usually have amazing experiences at both TC locations and meet with such kind employees, but the lady I talked with today just left me wondering about even staying a customer here. I tried explaining how US Dollar accounts in Canadian banks work to 3 employees today. Two were kind and listened, but the older lady at the Veterans Drive branch argued with me about it. When I tried to get more information about a fee on a foreign check, she did call accounting for me, but then just kept saying "the foreign bank charged us a fee and then we passed that fee on to you." She sounded so smug and condescending saying that. TBA can't possibly afford a $62 fee, so let's give it to our loyal customers and not give them any info on why it was charged in the first place...

  Response from the owner

  Hello Amy, Thank you for taking the time to review us. I am very sorry for this inconvenience. We would like to discuss this issue further and find a solution. Please contact Kerry at [email protected] or 231-932-5043.Thank you.

• S

  Shelby Seekamp
  5

  Love having my car loan through TBA! It is always such a nice experience when I go in to make my payment! The customer service is unparalleled! I am here to tell you, they are fantastic with their customers and make every experience a good one!

  Response from the owner

  Hello Shelby, Thank you for the kind review and choosing TBACU! Have a wonderful day.

• S

  Shea Kay
  5

  Absolutely the best credit union always super understanding & keep their waiting line down quick & professional. Have a car loan and a few other loans through them. And even though they are not open Saturdays I know I can go to credit unions that are linked to them though their customer service is never as good.

  Response from the owner

  Hello Shea Kay- Thank you for the wonderful review. We always appreciate hearing from our members. In addition to the CO-OP Credit Unions, we offer Mobile and Online Banking. They are available 24/7 and allow you to do your banking from anywhere. If you have any questions, contact our Service Center at 231.946.7090. Thank you for being a member.

• J

  John Bertagnoli
  5

  What a hometown bank should be. Worked with Julia drafting a loan for a motorcycle to be purchased out of state. With TBA the process was incredibly painless and the amount of professionalism and knowledge shown was stellar. Low rate, the length and terms I wanted, all five minutes from my home. If you're in Traverse City and are in the market, TBA has what you need.

  Response from the owner

  Thank you so much for the glowing review! We are lucky to have Julia on our team and are so happy to hear she was able to assist with your motorcycle loan. Enjoy the open road and thank you for choosing to TBACU for your lending needs!

• L

  Linda Robertson
  5

  The last time I was visiting TC, your branch personnel we're wonderful. Now I am here again and get paid this week. Do you do shared banking with Best (formerly Muskegon County School Education CU) and Service I credit union? I hope, I hope, I hope. I will also have to visit 5/3 Bank, but I know you are not associated with them. I hope I can come to your CU and do both of my Muskegon CUs banking with you. Thanks for your help.

  Response from the owner

  Hello Linda- Thank you for leaving such a wonderful review. We, unfortunately, do not do shared branching with Best Financial CU. The closest shared branch for Best Financial CU is Northland Area FCU in Grayling. We do however have a surcharge-free CO-OP ATM that you can use. If we can assist you with anything else, please let us know. Thank you.

• J

  Jennifer Straubel
  5

  So glad I’ve got my Jeep loan through TBA it’s been an extremely easy process and everyone there is SUPER nice!! 💙

  Response from the owner

  Hello Jennifer- Thank you for leaving such a kind review. :)

• L

  Lisa Duff
  1

  They made feel like a disgrace to society,as long as I have been banking with them and call the manager and they take their time to call you Don't try to get a loan if you're poor and middle class it doesn't matter how long you have been with them your trash

  Response from the owner

  Hello Lisa- Thank you for taking the time to leave a review. I am sorry for your experience. We want a chance to learn more about this issue. Please contact our Branch Manager, Jennifer, at 231.946.7090. Thank you.

• E

  Elizabeth Steiner
  1

  Customer service leaves a lot to be desired. They started charging a $50 per month "dormancy fee" on a saving account. Really???? We've been robbed by this credit union. Beware!

  Response from the owner

  Hello Elizabeth- Thank you for taking the time to review us. We are very sorry for the inconvenience. We would like to discuss this issue further and find a solution. Please contact our Branch Manager, Meghan, at 231.946.7090 ext. 7118.

• F

  Fear-the-nuke
  1

  Worst bank ever. They are super greedy. If you miss one payment. Expect a repo man to be at your house.

  Response from the owner

  Hello- Thank you for taking the time to leave a review. I apologize for your experience and any inconvenience. We would like to learn more about this issue. Please contact our Chief Lending Officer, Chris, at 231.946.7182. Thank you.